Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 12345818
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
to a friend
Hard to move
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum suction great. but too hard to move if I was younger would be best
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your thoughts on the Dyson Ball Animal 3. We're glad to hear that the suction power meets your expectations, but we regret that maneuverability has been challenging. Your feedback is incredibly valuable, and we appreciate you taking the time to share your experience.
If you’d like further assistance or recommendations for a model that better suits your needs, please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Our team would be happy to help.
New Model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaces an older model and this is such an awesome vacuum
I would recommend this to a friendCheap junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, broke in first use. Would not stand upright. Also the hose for the handheld is ridiculously stiff making the unit very akward to use. This felt very cheap upon unboxing and unfortunately my first impressions were correct. Buy anything else, Best Buy returned with no issue and I got a shark and am loving it
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Phillip, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Ball Animal 3 Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonus@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Average vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best vacuum we've ever purchased. It works fine but not as user friendly as we had hoped.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've found the Ball Animal 3 a little less user-friendly than expected. We'd be happy to go over your machine with you, or answer any questions you might have. Feel free to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Vacuum sucks, No really...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum doesn't really work as advertised, plus the head falls off all the time. We are still considering returning the unit.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Average Vacuum Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but does not pick up as much dirt as I had expected
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've noticed a lack of pick-up while using your Ball Animal 3. This model features the strongest suction among our line of upright vacuums. We'd be happy to help troubleshoot any pick-up issues. Please contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Heavy did not like it and I returned it for a Riccar, much happier with new purchase
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Best vacuum ever if you have pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is more than I could imagine. I didn't think anything could remove the dog hair from my carpet and area rugs. I am truly impressed. I should have gone this route the first time instead of buying cheaper vacuums.
I would recommend this to a friendDyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and improved from old model. Still lacking in one aspect though hair still gets caught in the vane even though it has a “detangling vane”. Still helps though and isn’t nearly as bad as old model.
I would recommend this to a friendMore help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but customer service was not great., I waited for a long time to get someone to help me
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. Thank you for your feedback. We are sorry that you did not receive a 5 star experience. Please feel free to email us at askdysonUS@dyson.com to let us know what we can improve, so we may provide a better experience next time.
Best wishes,
Summer
Dyson Customer Support
Not as good as the previous model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this animal 3 because my animal 2 was making some weird noises after about 4 years of reliable service. Don’t think it’s as good as my old animal 2 but I’ve only had it for about a month.
No, I would not recommend this to a friendTerrible for hose vacuuming!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this vacuum! If all you want to vacuum is the floor and NEVER use the hose, then it is a good vacuum cleaner. The hose is so stiff when trying to use it that it takes two people to be able to use the hose because one person has to hold the vacuum while the other one tries to use the hose.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Ball Animal 3 Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Hard to maneuver
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suction, but very hard to maneuver. My wife did not like how hard was to move it around, so we returned it.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Ray, this is Kelly with Dyson. We're happy to hear that you appreciated the powerful suction the Ball Animal 3 offers. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. We always suggest checking your manufacturers recommended cleaning instructions, for the flooring type you're cleaning. The three levels of suction are controlled by the slider on the front of the cleaner head. Slide the suction control to suit the floor type. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Terrible on hardwood floors
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst vacuum I have ever purchased. It has scratched my hardwood floors on numerous occasions. My floors are ruined. I will go back to Miele. A superior vacuum.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello SusannaS,
Thank you for sharing the response with us. We have reviewed your concern regarding facing a rotation issue with your Dyson Fan Heater. We do apologize for the inconvenience and understand how you must have felt. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
There’s a reason Dyson is so popular
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be happier with this vacuum - it provides an incredible amount of suction, it has a high quality construction, and there’s many intelligent features built in that make it a joy to use. This is actually my second Dyson ball vacuum - sadly, my ex-wife took my original ;) That vacuum was amazing and am super happy to have this newer version. The construction is top-notch. Everything is tight, solid, and durable. For reference, the original I had was over 3 years old and it performed just like new after many years of using it to clean up after 2 dogs and a couple cats. This newer version actually feels a little more robust so I am sure this will last just as long if not longer. In terms of cleaning power, this could be the main reason Dyson is so popular. It provides quite of bit of suction for everything from floors to furniture. The main head on the bottom of the vacuum has 3 different modes from hard surfaces like tile and hardwood to light carpet to thicker carpet and it does a great job at picking up pet hair even with the deepest of carpets. This version of the Ball Animal 3 comes with a combination tool (nozzle and soft brush) as well as a stair tool. The stair tool has these little velour strips that helps pick up hair from carpets and that works well. If your pet (or other humans - no judgement) shed a lot hair, you may want to consider the Ball Animal 3 Extra which runs $100 more but that comes with the Pet Groom Tool as well as the Tangle-free turbine tool. I had the tangle-free turbine tool on my last Dyson and found that to be a fantastic tool for cleaning cat hair from furniture. The other thing about Dyson products are the smart features that make it super convenient and also eco-friendly. The canister for storing debris easily pops off with a single button and then a secondary button releases the bottom of the canister for emptying easily into a trash can. The hose is built right into the handle of the vacuum so there’s none of that additional hose that you have to loop around the vacuum or anything like that. It’s all integrated. In addition, there’s also eco-friendly features such as a washable filter as well as even how Dyson products are packaged. 99% of the packaging is completely recyclable. There’s a reason Dyson products are so popular and I’m super happy to add this to my other Dyson products.
I would recommend this to a friendEvil cleaning machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beater bar was difficult to attach and it kept coming off at random. This was frustrating when trying clean. Then when the filter got full it started spewing dust everywhere. The filters needed to be washed and let dry for 24 hours which inconvenienced me to no end.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review". Best Wishes, Dyson Customer Support
Skip it…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooo disappointed in this vacuum. It’s incredibly hard to push and pull, not at all like my old Dyson. The settings can be changed, but it doesn’t help. I hate using it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, hair does not get stuck. Attachments are not as great and easy to use as past dyson vacuums but otherwise works well.
I would recommend this to a friendDon’t waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very heavy. Unless you’re only vacuuming a flat surface i don’t recommend
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thank you for this feedback; we're sorry to learn that in your use you have found the Ball Animal 3 to be heavy and/or cumbersome to use. As a full size upright, it does have a bit more weight to it than our cord-free units, which are designed to be lighter in weight, and easier to maneuver, thanks to the cord-free design. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can never go wrong with a Dyson. Lightweight and durable. I love having all of the convenient attachments.
I would recommend this to a friend