Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 6504486
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Ball Animal 3 Upright Vacuum's strong suction, overall performance, and ease of use. Many appreciate its ability to effectively clean carpets and its powerful motor suitable for household use, as well as the ample cord length. However, some customers have noted the vacuum's weight as a potential drawback. A few customers have mentioned the noise level and price as potential downsides.
This summary was generated by AI based on customer reviews.
Not as good as original Animal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-Not nearly as good as my original Animal that is about 9 years old. -The lever to open the bottom canister sticks and misses the red arm to disengage the bottom of the canister. -Am ready to take back to BestBuy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson - Ball Animal 3 Upright Vacuum. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum works great especially for pet hair
I would recommend this to a friend- Pros mentioned:Suction
I took it back
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. Yes the suction power is wonderful however you cannot roll this vacuum on the back wheels while moving it from room to room because the cleaner head just falls it does not stay latched in place. That was annoying it just feels cheap and for the price point I want something that didnt feel like i was going to break it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Darcim, this is Kelly with Dyson. We appreciate the info that you've shared here in your review, and will be sharing this directly with our team. While we understand you have returned your machine for a refund, if you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing is the suction power on carpeted areas. The maneuverability is terrible. Forget using the attachments because it’s extremely difficult to maneuver the wand unless you’re targeting one spot. Once you start moving the entire base falls over. It’s not easy to even move around when it’s not on. I have no idea how this is even still on the market. Complete waste of money. Highly disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Clean
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good. Installing was simple and very easy
I would recommend this to a friendDyson Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and efficient. Cleans thoroughly and fast.
I would recommend this to a friendLove It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this! It is light weight and very powerful.
I would recommend this to a friend- Pros mentioned:Suction
Great suction power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson vacuum cleaner has delivered what it promised. We are very please with the suction power and the overall handling of using it. I only wish I had purchased this years ago.
I would recommend this to a friend - Pros mentioned:Suction
Great Dyson Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson works great! I have been very impressed with how easy it is to maneuver and how well it gets up the dirt. I have two cats and it’s amazing how much for it collects.
I would recommend this to a friend - Pros mentioned:Suction
Greatest vacuum ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so impressed with a vacuum. The suction power is amazing! I have 3 dogs and 2 cats but you wont find their hair anywhere. I will forever own a Dyson!
I would recommend this to a friend - Cons mentioned:Weight
The worse Dyson I ever had.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so heavy and hard to maneuver. After a few months it’s started having problems and burned out the motor.
No, I would not recommend this to a friend - Cons mentioned:Weight
Not a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this for a year, I am definitely not happy and would not buy it again. It is too heavy, too cumbersome, and not at all easy to maneuver. It does not go under beds. The accordion plastic storage wand is very difficult to pull out and use because it aggressively self-retracts making it difficult to even use.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your concern with us. We appreciate your efforts and please accept our humble apologies for the inconvenience caused by this. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
- Pros mentioned:SuctionCons mentioned:Weight
Too heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and I feel like it works better for carpet
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sofia, this is Kelly with Dyson. We're sorry to hear that you've found the Ball Animal 3 vacuum to be too heavy. This machine is just over 17 pounds, so it's on par with the weights of our other upright vacuums. It was designed for use on both carpets and bare flooring. When you do clean bare floors, you can disengage the brush bar by pressing the brush bar power button, located next to the power button on your machine. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid vacuum! Poweful suction and really really picks up the dirt and pet hairs that are buried deep in carpets and rugs.
I would recommend this to a friend You’re buying the name, not the quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but I wouldn’t have spent this amount of money had I known it was fragile and sometimes difficult to use certain functions like the suction hose.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
- Pros mentioned:Suction
Unable to push machine over my carpet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have deep carpet and even using the setting for plush carpets I was unable to push this machine. Called support, they said to take the roller off, imo that is not a viable solution. Should be much easier to push. On the end it does have great suction and picks up deep down dirt
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Ball Animal 3 vacuum cleaner. If there is too much suction for your specific carpet, it will result in the vacuum being hard to push. In this case, we do advise turning off the brush bar when using on your carpet. If the issue continues, we would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
- Pros mentioned:Carpet cleaning
The beast of vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop wasting your money buy this Dyson its a beast in cleaning. I have 2 dogs and cat it deep cleans every.
I would recommend this to a friend - Pros mentioned:Suction
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Vacuum. Sucks great. I love how awesome this vacuum is. Great with kids and pets. Gets all the dirt.
I would recommend this to a friend - Pros mentioned:Suction
Lasted 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suctions while it last. For it being so expensive youd think the quality would be better as it no longer turns on after 2 months of use. Not too sure why but hopefully I am able to make progress with a manufacturing warranty.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
- Pros mentioned:Suction
Hard to move
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum suction great. but too hard to move if I was younger would be best
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your thoughts on the Dyson Ball Animal 3. We're glad to hear that the suction power meets your expectations, but we regret that maneuverability has been challenging. Your feedback is incredibly valuable, and we appreciate you taking the time to share your experience.
If you’d like further assistance or recommendations for a model that better suits your needs, please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Our team would be happy to help.