Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 6504486
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Ball Animal 3 Upright Vacuum's strong suction, overall performance, and ease of use. Many appreciate its ability to effectively clean carpets and its powerful motor suitable for household use, as well as the ample cord length. However, some customers have noted the vacuum's weight as a potential drawback. A few customers have mentioned the noise level and price as potential downsides.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Suction
Hard to maneuver
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suction, but very hard to maneuver. My wife did not like how hard was to move it around, so we returned it.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Ray, this is Kelly with Dyson. We're happy to hear that you appreciated the powerful suction the Ball Animal 3 offers. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. We always suggest checking your manufacturers recommended cleaning instructions, for the flooring type you're cleaning. The three levels of suction are controlled by the slider on the front of the cleaner head. Slide the suction control to suit the floor type. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Skip it…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooo disappointed in this vacuum. It’s incredibly hard to push and pull, not at all like my old Dyson. The settings can be changed, but it doesn’t help. I hate using it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Evil cleaning machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beater bar was difficult to attach and it kept coming off at random. This was frustrating when trying clean. Then when the filter got full it started spewing dust everywhere. The filters needed to be washed and let dry for 24 hours which inconvenienced me to no end.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review". Best Wishes, Dyson Customer Support
- Pros mentioned:Carpet cleaning, Ease of use, Suction
There’s a reason Dyson is so popular
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be happier with this vacuum - it provides an incredible amount of suction, it has a high quality construction, and there’s many intelligent features built in that make it a joy to use. This is actually my second Dyson ball vacuum - sadly, my ex-wife took my original ;) That vacuum was amazing and am super happy to have this newer version. The construction is top-notch. Everything is tight, solid, and durable. For reference, the original I had was over 3 years old and it performed just like new after many years of using it to clean up after 2 dogs and a couple cats. This newer version actually feels a little more robust so I am sure this will last just as long if not longer. In terms of cleaning power, this could be the main reason Dyson is so popular. It provides quite of bit of suction for everything from floors to furniture. The main head on the bottom of the vacuum has 3 different modes from hard surfaces like tile and hardwood to light carpet to thicker carpet and it does a great job at picking up pet hair even with the deepest of carpets. This version of the Ball Animal 3 comes with a combination tool (nozzle and soft brush) as well as a stair tool. The stair tool has these little velour strips that helps pick up hair from carpets and that works well. If your pet (or other humans - no judgement) shed a lot hair, you may want to consider the Ball Animal 3 Extra which runs $100 more but that comes with the Pet Groom Tool as well as the Tangle-free turbine tool. I had the tangle-free turbine tool on my last Dyson and found that to be a fantastic tool for cleaning cat hair from furniture. The other thing about Dyson products are the smart features that make it super convenient and also eco-friendly. The canister for storing debris easily pops off with a single button and then a secondary button releases the bottom of the canister for emptying easily into a trash can. The hose is built right into the handle of the vacuum so there’s none of that additional hose that you have to loop around the vacuum or anything like that. It’s all integrated. In addition, there’s also eco-friendly features such as a washable filter as well as even how Dyson products are packaged. 99% of the packaging is completely recyclable. There’s a reason Dyson products are so popular and I’m super happy to add this to my other Dyson products.
I would recommend this to a friend Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, hair does not get stuck. Attachments are not as great and easy to use as past dyson vacuums but otherwise works well.
I would recommend this to a friend- Cons mentioned:Weight
Don’t waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very heavy. Unless you’re only vacuuming a flat surface i don’t recommend
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thank you for this feedback; we're sorry to learn that in your use you have found the Ball Animal 3 to be heavy and/or cumbersome to use. As a full size upright, it does have a bit more weight to it than our cord-free units, which are designed to be lighter in weight, and easier to maneuver, thanks to the cord-free design. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can never go wrong with a Dyson. Lightweight and durable. I love having all of the convenient attachments.
I would recommend this to a friendAnd then ask for a exchange and they only didn’t r
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the vacuum for two days before it fell apart
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
- Pros mentioned:SuctionCons mentioned:Weight
It's just okay
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson Ball Animal 3 Upright Vacuum Included- vacuum, 3 accessories- nozzle and brush combo tool, stair tool and tool holder, and quick guide Set up- After unpacking the vacuum and parts, I had to refer to the guide to help with assembly. It's a few quick steps and they include pictures to assemble the parts. It's fairly easy to follow and the clicking noise lets you know the parts are in place. I had a minor issue connecting the handle to the hose because it wasn't clicking until I withdrew the handle, like I was trying to pull it all the way out to start over and then it clicked before that happened. The full manual is available online. To operate- Plug in the cord. Push the large red power button on the left. Pull the handle back and you can start vacuuming. When the handle is upright, the suction will flow through the wand so you can utilize the accessories. The button on the right is to start and stop the roller brush. There are three settings to work with different flooring. When facing the vacuum, the left position is for deep and medium pile carpets and delicate flooring. The middle position is for low pile carpets and large debris. The right position is for hard floors. My opinion- This is my fourth Dyson and my 2nd upright and this is my least favorite vacuum. I was so excited to receive this and I'm slightly disappointed. The Animal 3 is so heavy at over 17 pounds. With today's technology, I expected it to be just as light or lighter than my multiball 2 which is about 15 pounds. It definitely has the Dyson suction power you know. However, my biggest complaint vacuum is that it's really hard to push. I have a medium pile carpet and even on the left setting, there's a lot of resistance. My arm gets super tired. I have a 4000 sq. ft. house and I vacuum twice a week and I struggle to get it done. Online, it states there may be some difficulty pushing the vacuum on some flooring and to switch the setting to the left. It honestly didn't help. I've tried all 3 settings and it's still too hard to push and steer. It doesn't swivel and turn easily. It also doesn't vacuum my rugs. I'm used to running over my rugs when I do the floors to get the crumbs and dirt and I can't just push it to run over the edge and onto the rug. I'd have to lift it up to get it on there and then it just gets stuck every time. The vacuum head reminds me a lot of the Dyson stick vacuums I own. It has a nice low profile and it's a little narrow than my multiball so it fits into smaller spaces better. The canister is quite large and fits in a lot of dirt so it doesn't have to be emptied all the time. The filters are easy to access and clean. Overall, the Animal 3 is my least favorite Dyson. I wish it was lighter and easier to push and steer. Pros- 3 settings Very long cord Low profile, narrow head, fits under cabinets and through tight spaces better Great suction Cons- Very heavy Hard to steer Won't vacuum my rugs
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thank you for taking the time to share your feedback regarding your use thus far of the Dyson Ball Animal 3. We've reengineered this machine to be easier to use, along with more compatible with multiple flooring types, with the addition of the suction control slider switch at the front of the cleaner head. If you are still experiencing issues we'd like to walk you through the steps to troubleshoot this issue. Please contact our customer service team here for further assistance: https://www.dyson.com/support/contact-us, or email directly at askdysonUS@dyson.com for help.
Best wishes,
Kelly
Dyson Customer Support
Review for Dyson vaccuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. It is mostly made of plastic and I don’t feel it will last very long. The suction isn’t that great either.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Nancy, this is Kelly with Dyson. We're sorry to hear that you've found the purchase, and quality of your Ball Animal 3 to be so disappointing. We're always happy to help troubleshoot any issues you might be having, including trouble with suction power. Feel free to get in touch with us at askdysonUS@dyson.com.
Kind wishes,
Kelly
Dyson Customer Support
very low quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never used a vacume that frustrates me as much as this one did. Already returned this cheap, worthless vacumme. This Dyson is nothing like the one I owned for almost 20 years. Everything about this vacume is bad. Dyson quality has gone straight into the gutter. There is nothing good to say about this machine.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you found the Ball Animal 3 to be so frustrating in your use. If you feel that your Dyson might be malfunctioning, we do offer a five-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no issues………………………………………………………………………………………………………….
I would recommend this to a friendWorst vacuum ever!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst vacuum cleaner I have ever owned. The vacuum hose is hard to use. It gets stopped up every time we use it. (No dogs in the house.) It is junk.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're so sorry to hear of the disappointing experience you're having thus far in your Ball Animal 3 upright. We would be very happy to assist you with any issues you're having. Please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not worth price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week and gets very hot hose don't work
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for bringing this to our attention. We apologize for the inconvenience caused as you are facing an issue with the hose of the machine. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Rest assured, we are committed to assisting you. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Not for families with small children
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke and I had to return it 1 month after purchase.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello JakoyaB, we sincerely apologize for the inconvenience you have experienced with your Dyson Ball Animal 3 Upright Vacuum as it broke, and you have to return it so soon. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
Worst vacuum ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum ever not user friendly at all, Hose feature looks good in picture but in person unmanageable. Keeps collapsing on its self. Wouldn't recommend ever.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Auntie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this vacuum. Its hard to push and isnt easy to use the hose. I should have returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't stand up after a week took it back got the shark and its 100 % better
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It's disappointing to hear that after just one week of use, your Ball Animal 3 stopped locking into the upright position. This can either be caused by a blockage in the internal hose, which would prevent the unit from locking, or an issue with the stabilizer. Either way, we're sorry this was your experience. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
High priced junk!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson engineering has gone down hill. Now high priced junk!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
Broken in Sealed Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package was sealed, but when opened contents were broken making unit unusable.
No, I would not recommend this to a friend