Customer Ratings & Reviews
- Model:
- 216041-01
- |
- SKU:
- 4721001
Customer reviews
Rating 4.6 out of 5 stars with 2757 reviews
(2,757 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Ball Animal Upright Vacuum's powerful suction, ease of use, and cleaning performance on carpets. Many appreciate the included attachments and long cord, making cleaning more convenient. However, some find the vacuum heavy and expensive. A few customers also noted that the noise level could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great vacuum cleaner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insanely good vacuum cleaner. Worth the price especially when you can get it on sale. Best Buy will put them on sale often so keep a eye out for sales. I have never had a vacuum cleaner as powerful as this.
I would recommend this to a friendRated 5 out of 5 stars
Best vacuum ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing is better then a Dyson upright vacuum. Well worth spending a little extra money. . Do enough research and find a great deal!! It's very easy to maintain. And works well with dog hair.
I would recommend this to a friendRated 3 out of 5 stars
dyson vaccum
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after a year, this vaccum is not working properly
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Pete, this is Kelly with Dyson. We are sorry to hear that you're having trouble with your Ball Animal upright. While I'm not certain of the issue that you're having, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Rated 4 out of 5 stars
Satisfied
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this machine for its ability to clean stairs, cars, etc. The only issue we have is that after a while, it cuts off and I assume its because it gets overheated. It does get really hot and after it cools off, it runs perfectly again.
I would recommend this to a friendRated 5 out of 5 stars
Destroys dog fur.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of dirt this gets out of our carpet is insane. We had a Shark vacuum we thought worked well before, but this puts it to shame. We're going to need more than two dogs to challenge this thing.
I would recommend this to a friendRated 3 out of 5 stars
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get under my couches so I opted for another one of their models
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Carissa with Dyson. We are sorry to hear you had difficulty getting under the couches, but we value your continued support. You may be interested to know our Dyson Ball does come with a combination tool to assist in cleaning tight spaces. This tool can be attached to the wand or the hose. Feel free to view this video https://www.youtube.com/watch?v=QVvUMyapwmU. Feel free to reach out to us at [email protected]. Best wishes, Carissa Dyson Customer Support
Rated 5 out of 5 stars
Great Suction
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum that picked up so much dust that had settled into the carpet after a dust storm. Combined this with a room air filtration system and my allergies are kept to a minimum.
I would recommend this to a friendRated 3 out of 5 stars
It was on Sale and I still regret it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A week into using this vacuum the suction started having issues.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It is very unusual to hear that your Dyson Ball Animal is losing suction so soon after initial use. Suction issues are typically caused by an obstruction in your machine. This may occur as a result of poor airflow, which can happen due to an existing obstruction or dirty filters. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
We'd value the opportunity to learn more about your experience with your Dyson Ball Animal and to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Rated 4 out of 5 stars
Buy Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a great vacuum, expecially if you have pets. Thought our Kirby was doing a good job, not, this thing does a fantastic job. Additionally, got it for almost $200 off. Took awhile to operate it but is fine now.
I would recommend this to a friendRated 3 out of 5 stars
Great suction. Cloggs easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t buy again because it’s hard to push and gets plugged up.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. It is very unusual to hear that your Dyson Ball Animal upright vacuum is clogging regularly in your everyday use. That being said, frequent obstructions in your machine may occur as a result of poor airflow, which can happen due to an existing obstruction or dirty filters. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
We'd value the opportunity to learn more about your experience with your Dyson, to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Rated 5 out of 5 stars
I’m in love!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always heard about how great and amazing this vacuum cleaner is, but I didn’t want to spend that much on one. I don’t regret the purchase!
I would recommend this to a friendRated 4 out of 5 stars
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product has been satisfactory so far. No difficulty assembling and using. Easy to carry...not that heavy.
I would recommend this to a friendRated 2 out of 5 stars
What happened to Dyson?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this vacuum. This was vacuum was so heavy to push and I am very disappointed with Dyson. I bought the Shark and am much happier.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Julie. We're sorry to hear the Dyson Ball Animal was not a better fit for your home. In the future if we can be of assistance, please email us at questions@dyson.com.
Rated 1 out of 5 stars
Worst vacuum ever!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had always wanted a Dyson vacuum cleaner since they are touted to be the best. I finally bought this machine and had high expectations for it. It is NOT user friendly, and every feature is complicated and difficult to access. The wand won’t bend to clean baseboards and corners, the waste bin is difficult to detach from the machine and messy to empty. The body is difficult to put in an upright position, and the on board tools are awkward to detach from the body. One tool came off and I never figured out how to put it back on. The wand broke and I am currently waiting for a replacement. I would love to throw it in the garbage, but it was too expensive for that. I would have rated this product zero stars if it were an option.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Belle, this is Kelly with Dyson. I'm sorry to hear that in your use, you've found the Ball Animal upright vacuum to feel not user friendly. We certainly wouldn't expect you to encounter all of the issues that you have, and are sorry to learn that this has been your experience thus far in your use. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Rated 5 out of 5 stars
Bought 2nd after over 6 years with 1st
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really very capable in picking up the dirt. Especially like the little hair pickup attachment, although I wish that it was wider to allow for fewer passes to cover an area.
I would recommend this to a friendRated 5 out of 5 stars
Great Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sale, can’t believe that it works that well. Still price even with the sale but worth every penny. Just wish when you use the detachment was more user friendly.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I bought this sooner! We all have dust allergies in our home and I highly recommend this vacuum. I highly recommend this item and will always buy dyson now!
I would recommend this to a friendRated 1 out of 5 stars
Dyson, really?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Dyson vacuum ever! I was able to purchase this item when it was in sale saving $200 however I don’t think it’s worth what I posts. I’m actually shocked that this vacuum had the Dyson name on it.
No, I would not recommend this to a friendRated 4 out of 5 stars
Sleek looking design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Vacuum feels like it's not very durable but that's because the connection between the handle and the ball seems fragile. No problems yet. It maneuvers well and is pretty lightweight.
I would recommend this to a friendRated 5 out of 5 stars
Dyson Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to splurge and get a Dyson, it is worth it! Cuts time in half just by how efficient it is. I look forward to vaccuming just to try it out.
I would recommend this to a friend







