Customer Ratings & Reviews
- Model:
- 216041-01
- SKU:
- 4721001
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Ball Animal Upright Vacuum's powerful suction, ease of use, and cleaning performance on carpets. Many appreciate the included attachments and long cord, making cleaning more convenient. However, some find the vacuum heavy and expensive. A few customers also noted that the noise level could be improved.
This summary was generated by AI based on customer reviews.
Customer for life.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third dyson in many years. I will never buy any other brand.
I would recommend this to a friendShark is no match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum cleaner. i would have given it a 5 star but its hard to lock in to stand up right.
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum. Works well and light weight. I am glad I own it
I would recommend this to a friend- Pros mentioned:Suction
Burning odor after only 3 weeks of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new purchase 1/12/2022. First two weeks great, loved it. 3rd week began to small burning odor. Internet searches reveal common problem with this dyson ball animal model.. We have a dog. Turns out that long dog hair gets built up in the internal mechanism that spins and causes it to heat up. Had to return it. Very disappointed... would love to hear what Dyson has to say about a brand new Ball "Animal" vacuum after only 2 weeks of use, starts to emit a burning odor. Trying the Ball Animal "2" and will see if it has the same problem or not. If it does, will NEVER purchase Dyson again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Good purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum! Works like a charm. I trust the Dyson brand!
I would recommend this to a friendNeeds to be repaired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this vacuum for over a year. It does not turn or maneuver well. It clogs. it its broken. The gasket in the ball is stretched out and it is very hard to push. The first Animal I have is at my cabin and does great. This purple one is horrible. Way over priced for what I got.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Aimee with Dyson. I am sorry to hear of the unique experience you have had with your Dyson Ball Animal upright vacuum. This vacuum will include a 5 year Dyson warranty, when purchased new from an authorized Dyson retailer. We would like to know more of your experience, as well as, assist in ensuring your vacuum is operating properly. Please contact us by email at [email protected], or you can click on the Live Chat button, and we can assist while we chat. We look forward to hearing from you. Best Wishes, Aimee
Very Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had heard nothing but good thing about Dyson so finally bought this one for myself. I haven't even had it a year and it has totally lost suction. I am in talks with the warranty team but it is such a fiasco, I'm ready to just throw it away.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Stacy, this is Kelly with Dyson. I'm sorry to hear that you're experiencing a loss of suction from your Dyson Ball Animal. Frequent obstructions in your machine may occur as a result of poor airflow, which can happen due to an existing obstruction or dirty filters. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Dyson - Ball Animal Upright Vacuum - Awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum I’ve ever had! I love it!
I would recommend this to a friendRex Muncie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does a really good job. I am pleased with the way it cleans.
I would recommend this to a friendnever again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another dyson again. Mine was totally rebuilt after about 3 years. The unit never stays upright when using the hose. Save yourself a bunch of money and buy a Shark ZeroM. Way better vacuum cleaner than the dyson and way cheaper!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jeff,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear you're having issues with your Ball Animal 2. It's definitely peculiar that you're having issues with the stabilization of the machine, as the stabilizer should allow for a seamless transition of suction from the base to the hose and back. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Dyson may not want Best Buy to sell their products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I posted a review a week ago but it doesn't seem to have made it. Probably because it slammed Best Buy and not Dyson. So, I'll try it again. I've had this same vacuum for about 4 years and we love it. We started to have some issues with parts breaking so we decided to purchase a new one. Since we use it very heavily, we were happy to get four years out of it. Received the "new" one in two days and opened the box to find a heavily used vacuum!! The hoses and intakes were full of dirt, fur, etc. The ball on our used one looked in better shape than the "new" one after being banged off of walls for 4 years. There wasn't even the usual instruction book and warranty info in the box. It appeared as though someone took a very well used vacuum and simply wrapped it in bubble wrap and put it back in a box to sell as new. When I called Best Buy, my call was answered by someone obviously not in the United States. When I explained why I was calling the response I received through the very heavy accent was "Sometimes this happens"!!!! Huh!!!! I took it back to the nearest Best Buy store and I opened the box. The clerk responded with "Oh my God" when she looked at it. When I told her that I was told sometimes this happens she responded with "That should never happen." She promptly refunded my money since they did not have any in the store so I was happy for that. My reason for this review is to let everyone know that if you want this vacuum, purchase it in the store and not online so you know that you are receiving a new vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com.
Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
NOT worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special other than price. Feels cheap & clumsy. Many other vacuums with half of that price can get job done exactly the same.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Fransis, this is Kelly with Dyson. The Dyson Ball Animal was engineered for homes with pets, with features that dig out dirt, hair and allergens. Dyson Ball Animal features the strongest suction among our uprights - 270 air watts, for tough tasks across all floors. The Dyson Ball Animal has also been certified to be asthma and allergy friendly, along with having whole-machine HEPA filtration.
Also, rest assured, Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8
We are happy to go over your machine with you to help with any questions you may have, as well as making sure it's performing as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Carpet cleaning
Poor quality for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 3 years with very limited use, the motor has failed. While it was working, the vacuum performed well on the carpets. The attachment cleaning was never very effective, particularly on upholstory type surfaces.I was disappointed such an expensive machine did not last longer.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jerry, this is Kelly with Dyson. We're very sorry to see from your review that you're having some trouble with the motor in your Ball Animal upright. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Brand new after 2 weeks burning odor began!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 1/11/2022 and loved it for the first 2 weeks. Then we started smelling an electrical/rubber burning odor when using it. This is a brand new supposedly high quality Dyson brand! Well, we returned it. After doing some google searches, we discovered we weren’t alone as others complained of the same exact burning odor problem. Very disappointed.
No, I would not recommend this to a friendToo much for too little
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum lasted for only two cleanings…..one cleaning of a Persian rug and one cleaning of a marble floor. It still runs, but will not pick up any debris, not matter what size. I should have known better than to purchase it as I had bought one years ago, but thought they had improved on the design. Very disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Susan, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Beware!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your Dyson vacuum cleaners void all warranties on carpeting. Too much suction and spin too fast! You must have a height and/or section adjustment!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We appreciate your feedback regarding the suction from your Dyson Ball Animal. We would be happy to walk you through any troubleshooting for issues you're having. Feel free to contact us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Save your money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful for high pile carpets. You literally cannot vacuum any room unless it is bare floor or very low pile carpet. Extension wand is awkward and is stiff and hard to detach to use attachments.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support