Customer Ratings & Reviews
- Model:
- 208988-01
- SKU:
- 5038800
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.1 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the excellent suction and ease of use of the Ball Multi Floor HEPA Bagless Upright Vacuum, highlighting its strong performance on carpets and lightweight design. Positive feedback also focuses on the vacuum's power and cleaning capabilities. However, some customers noted that the vacuum can be noisy and that the cord length could be improved.
This summary was generated by AI based on customer reviews.
Doesn’t work on area rugs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had known it would just suction itself to my area rugs on my main floor and not be useful, I wouldn’t have bought it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Erik, this is Kelly with Dyson. We're sorry to hear that thus far in your use, you haven't been able to fully enjoy your Dyson Ball Multi Floor, and have found that it doesn't work well on your area rugs. The Dyson Ball Multi Floor features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Too heavy, not good for homeowners
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good brand but not good product. Only good it’s powerful that’s all. So hard to move around. Worst buy not recommended.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Ashangla, this is Kelly with Dyson. We're sorry to hear that you've found the Dyson Ball Multi Floor upright to be too heavy and hard to move around your home. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Good for going between carpet and hardwood floors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for going between carpet and hardwood floors. Its priced on the higher side especially since it has a lot of plastic parts . Overall i give it average because of the price and performance.
I would recommend this to a friendDoesn't live up to the Dyson name
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The floor suction is adequate and the edge cleaning is good. The suction from the hose was never as strong as I would have liked and not as strong as my previous old, cheap Hoover. The thing that disappoints me the most is that the hose suction stopped working altogether about 10 months after I got it. I use the vacuum once a week at most since I also have a Roomba, so it should not be worn out already. I won't waste my money on a Dyson again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that after just few months of use, you've lost suction from the wand/hose in your Dyson Ball Multi Floor. A lack of suction will usually be due to a blockage or clog within the machine. This results in a loss of airflow, which in turn results in suction loss. We have found that most issues like this can quickly be resolved by quick and simple troubleshooting at home.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Nah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Works great. But doesn’t have a light. Canister doesn’t separate from wand. Returned for a shark with more features.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the Ball Multi Floor upright vacuum. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Cheapest plastic vac ever-arrived broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vac arrived in the box - with the bottom panel ripped almost all the way open. the side of the box was accordian looking - had been squished in shipment? I thought Dyson vacs were the best, but this cheap, thin plastic knockoff isn't it. I treated myself after having a cleaning service for 30 yrs and I've never had a vac this cheap and flimsy. Since all the packaging was in Chinese I assume it's a knockoff and not a real Dyson. The wand was broken in shipping and couldn't be used. Since I took 2 weeks to open the package I missed my opportunity to return it. I am trying to get it fixed but will never buy another again or shop Best Buy. I thought BB had good electronics and appliances. Not true.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that the box you received your Dyson Ball Multi Floor in was damaged during shipping. We're also sorry that the wand was damaged during this process. While this is not something we would ever expect to occur, I'm happy to share that we do have Dyson experts standing by to assist in the event that support is ever needed. We include our contact info directly on our machines, as well as make ourselves available via live chat on the Dyson website as well as through 24-hour email support. Also, as a reminder, Dyson backs all new full sized machines from an authorized retailer with a free 5-year guarantee. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Not what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. The vacuum is heavy to push and difficult to stand upright. I thought Dyson would clean better but found my old Electrolux upright vacuum cleaner did a better job.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor upright. I am sorry to hear you are less than satisfied with your vacuum. The vacuum's key components have been engineered to fit inside the ball itself. This gives the machine a streamlined profile, allowing access to tight spaces and lowering its center of gravity to make it lighter in the hand.
It is very unusual to hear that your machine is not cleaning as expected or standing upright. We would value the opportunity to address this and want to ensure it is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
- Cons mentioned:Noise level
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the vacuum for 1 month and already sqeeks, and heavy to push..
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Chris,
Thanks for your review on your Dyson Ball Multifloor. It is disappointing to hear that your machine is now emitting a squeaking noise and is harder to push after a month of use. This sounds very unusual. Fortunately your machine will come out of the box with a 5 year warranty along with a team of exports to diagnose the issue and ensure your machine is performing as designed.
Please don't hesitate to email [email protected] with your contact information and we will be in touch to help out.
Best wishes,
Dan
Meh.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my fav. I returned it, it was too heavy. I ended up getting a cordless Dyson stick vac instead and that’s been great.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you've found the Dyson Ball Multifloor to be too heavy in your use. We are glad to learn that you were able to return that, and opt for a lighter weight Dyson cord-free. We would value the opportunity to assist with your machine, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
If you can't crawl on the floor, don't buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the two filters requiring washing at least every three months is mounted on the side of the ball at the bottom of the machine. To access it one must lay the machine on the floor on its side, get down with it, unscrew a plastic cover and twist the filter out (this last step I was not able to accomplish). So if you may have a problem crawling around on the floor or maybe just bending over, this machine is a joke. I called Dyson and was told they have never heard of this as an issue and I'm only to deal with Best Buy, even if I'm charged a fee for a machine I've owned for three days and never even plugged in.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Multi Floor. While we never expect any issues to occur with your vacuum, and wouldn't expect the filter to be hard to remove, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
First dyson purchase.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting great things. Was troublesome to get out of the box and then back in just to be unhappy with it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Aloondra,this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Multifloor. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Noise level
Would not recommend!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very awkward machine. Short hose length. Makes a lot of noise since I got it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello CTF4282,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Ball MultiFloor upright machine. We designed the Ball MultiFloor with the patented Dyson Ball technology for easy maneuvering around your home, especially for awkward bends.
The hose and wand combination provide up to 6 feet in length for high-to-reach areas, and while the plastic may be stiff upon first few uses, the hose will become more flexible after use.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Average
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer my shark. I had high expectations for this vacuum and at first it did well but it lost power after 6 months.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that after just six months, you experienced power issues with your Ball Multifloor. This definitely isn't how we'd expect your Dyson to perform. While we never expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Not as good as my old Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not go together easy, it falls over and a lot. It does not roll well from carpet to hard wood floor. It is hard to click into the upright position.
No, I would not recommend this to a friend- Pros mentioned:Suction
NOT FOR THICK CARPET
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like all Dyson's it has plenty of suction but on our new thick pile carpet it was almost impossible to move. And there is no carpet height adjustment on the unit. I had to return it to the store.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that you have found the Dyson Ball Multi Floor upright vacuum cleaner hard to push. This machine features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.keeps falling apart dont buy not happy will return
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor. I am sorry to hear about this as this is very unusual to hear. Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
You may view a short video of the testing process here: http://bit.ly/1HmQ7p8
We would value the opportunity to address this in more detail and want to ensure it is working as intended. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Replaced my other Dysons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this one replaced my two other dysons, one was 5 years old and another one was the portable battery version. Way too expensive but works
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Dyson Ball Multi Floor offers 270 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility.
I'm also happy to inform you that here at Dyson we're always keen to assist if ever needed. As a reminder, when purchased new and from an authorized retailer, Dyson backs your purchase with a free 5-year guarantee. Please feel free to contact us directly at [email protected]. We're happy to go over your machine with you.
Best wishes,
Kelly
Dyson Customer Support
DO NOT BUY - OVERRATED!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Words cannot begin to describe how much I HATE this vacuum. I had a Shark before this and after 5 years, it finally quit. I thought I was upgrading by getting this vacuum — boy was I wrong!!!!! It is EXTRAORDINARILY bulky, heavy and bonus - you don’t get the accessories automatically like you do with a Shark. I would to have shell out over $120 to get TWO similar tools in order to clean my house how I like! Next, this thing won’t stand up like it’s supposed to. I struggled to keep upright while vacuuming. We contacted our local Best Buy and they said they would exchange it for a Shark. But seriously, take my warning — Shark is FAR SUPERIOR to this vacuum. Don’t waste your time or your money or you’ll end up a very mad and angry person after your first time trying to deep clean with this atrocity in your house...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're so sorry to hear how disappointed you are, with your Dyson Ball Multi Floor upright. With regard to the machine standing on its own, there will generally be two clicks that you should get when putting the vacuum into the upright position. These clicks are not always noticeable unless put into the upright position at a slower speed. I would recommend putting the unit into the upright position at a slower pace in order to listen to the clicks that occur in order to troubleshoot the problem. One click will be the wheels of the vacuum going into place. The second click will be the wheels locking into place. It is important to ensure the second click occurs as without the second click, stabilizer wheels are not able to lock securely into place.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. It sounds like you're intending to return, or already have returned your purchase for a refund. We would like to learn more about your experience, and provide further support, if needed. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Did not work out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were unable to push this vacuum on our carpet. The carpet is 2 years old and not particularly thick or shaggy, but it just did not work for us.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .HI there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor. I am sorry to hear of the difficulty with pushing it on your carpet. It sounds as if an air tight seal is being created and we may have a resolution that will resolve this. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
This is a DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought many, many things from Best Buy - all great, except for this. Horrible. The assembly instructions are useless. Check videos to put together. Parts don’t fit together well. It takes about 10 minutes to replace the extension hose once pulled out, doesn’t want to go back together. Multi floor? When vacuuming kitchen or bathroom (tile) it gets hung up on the rug in front of sink. Will not vacuum it. These little rugs aren’t thick. How can it not vacuum a small rug! My living room I have plush carpet. Forget it. You can’t push the vacuum. I am talking you have to put the full force of your body to move it. Poor design, poor quality, poor everything. If I hadn’t thrown out the box the day I got it, it would have been returned. It’s in the garage now. Useless in the house. DO NOT BUY.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Drew, this is Kelly with Dyson. We're sorry to hear that you found the Dyson Ball Multi Floor difficult to assemble. Dyson does include instructions in the box with your machine outlining how to complete the minimal assembly required with your machine. We also offer a quick start card on the machine itself, as well as have quick start videos available on the Dyson website. We also do make ourselves available to assist if ever needed, including our helpline contact info directly on our machines. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support