Customer Ratings & Reviews
- Model:
- 208988-01
- SKU:
- 5038800
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.1 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the excellent suction and ease of use of the Ball Multi Floor HEPA Bagless Upright Vacuum, highlighting its strong performance on carpets and lightweight design. Positive feedback also focuses on the vacuum's power and cleaning capabilities. However, some customers noted that the vacuum can be noisy and that the cord length could be improved.
This summary was generated by AI based on customer reviews.
Useless vacume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second vacume from the same dyson manufacturer, both of them has the same problem of brush head worn out most likely after some use, for my last vacume I had use warranty two time in five year and third time it’s out of warranty, so far this is one is first, don’t buy piece of junk.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Rajoo, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball MultiFloor upright unit. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Poor on Plush Carpet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have plush carpet do not buy a Dyson vacuum it can not be moved in fact it will even shut the brushbar off. There is no adjustment for suction which may help and no vacuum head adjustment so head just pulls tight to the carpet. Poor engineering and testing for plush carpet use.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor. I am sorry to hear of the difficulty with using your vacuum on your plush carpet. This is likely due to a tight seal being created and we would value the opportunity to assist with this. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Dyson is a fake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks expensive but it works badly. After 4 months it stopped picking up anything. Dyson is so unhelpful that it is embarrassing. They hung on on me at when tI called because I am a senior and could not read the serial number well. DO NOT WASTE YOUR MONEY...go with shark.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about the unique experience and would value the opportunity to address this in further detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Disappointed outcome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read so many reviews and comparisons of upright vacuums and thought I had purchased the right vacuum. But it turned out to be very difficult to move the vacuum on the soft carpet. I read others had same issues before purchase but hoped it was not my case. I returned the item.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Andrew, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor Upright. I am sorry to hear of the difficulty with your machine. What you have described is unusual and certainly not the way we intend our machine's to perform. We understand that you may have already returned your machine, however, we would value the opportunity to learn more about your experience. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Terrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rollerbar stripped out after a little over a year. Waited 3 weeks for replacement part and they sent the wrong part. The correct part is on backorder.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor. I am sorry to hear about the concern with your vacuum. We would value the opportunity to address this in more detail and provide you with an alternative solution. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Returned it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on sale for $199 and returned it. I have two other dyson's that I love so I have a good benchmark for what a dyson should be able to do. I felt that this model had poor suction when the beater was not running.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Tina, this is Krystal with Dyson. Thank you for taking the time to leave a review. The problem you are experiencing is very unusual as the Dyson Ball series is one of our strongest powered uprights. Suction should not be a problem with these models.
We understand that you may have already returned the vacuum, however, we would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Too much suction!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much suction! Impossible for my wife to use on our carpet.
No, I would not recommend this to a friendduh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's one hell of a deal for the day - when you don't have any !!!!!!
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Dyson did not last for 2 years. Very disappointted
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Katy, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor. I am sorry to hear your vacuum is no longer working. Dyson uprights come with a 5-year warranty when purchased new and from an authorized retailer. We would value the opportunity to assist and want to ensure your vacuum is working as intended. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support