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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3269 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.1 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers frequently mention the excellent suction and ease of use of the Ball Multi Floor HEPA Bagless Upright Vacuum, highlighting its strong performance on carpets and lightweight design. Positive feedback also focuses on the vacuum's power and cleaning capabilities. However, some customers noted that the vacuum can be noisy and that the cord length could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 3,269 reviews
  • Rated 3 out of 5 stars

    OK vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hardwood flooring and regular carpets. Any thicker carpet, the vacuum gets stuck and it very hard to push.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there. Thank you for your feedback. We are sorry to hear about your experience and would value the opportunity to assist you. Please contact us at: [email protected] for support. We look forward to your email and assisting you further. Best wishes, Christina. Dyson-EN_US

  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Best vacuum out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best vacuum for the money. This is my second Dyson vacuum after having their original upright for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Dyson I have ever owned and I love it. I am so happy with this purchase and at $209 it was a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to get another Dyson for years and I wasn’t disappointed! Love the performance of this one

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 3 out of 5 stars

    Sucks too hard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star for suction. 1 star for ease of use. Sucks too hard to use on medium pile rug. Doesn’t adjust high enough to use in rugs unless they are flat rugs. Won’t stay locked when off to roll away when done. This is VERY frustrating to me. I would have never thought I would dislike a vacuum because it sucks too hard. I wanted to return but didn’t-too much trouble. I will just have to use another one on my rug.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Vee, this is Kelly with Dyson. We're sorry to hear that in your use, the suction from the Ball Multifloor was too powerful for your flooring. Dyson ball upright vacuums - including Dyson Ball Multifloor, have an active base plate which self-adjusts to create optimal contact with every floor type. This reduces air leaks and retains more suction power at the cleaner head. Dyson cleaner heads have been designed to maintain optimal contact with flooring to help ensure the best performance across both hard floors and carpet. As a result, while we don't expect problems to occur and experiences can vary from home to home, some high pile carpets may fill in the cleaner head resulting in an airtight seal.

      While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing vacuum for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does an excellent job cleaning getting the dog hair out of the carpet. Easy to empty container and very easy to roll.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Best vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum I have ever bought. I had no idea how really dirty our carpet was until I bought this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Vacuum!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! It takes a bit getting used to but it’s an excellent machine. Worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This vacuum sucks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum sucks! And that’s a great thing this vacuum never ceases to amazing me in its performance!

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great product by Dyson, does a great job vacuuming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works even better than we thought. Also has great attachments that can be added to this vacuum.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    Great engineering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only used the vacuum a couple times and so far it's a cleaning dream come true.vworth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Powerful and lightweight.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to assemble and use. Easy to clean. Glad to get on special price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this as a "deal of the day". Great product for the price we paid. You can never go wrong with a Dyson.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suction and turning radius is awesome. Plan on using this for a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum! Bought as a Christmas gift and the recipient was thrilled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing my smaller Dyson animal. I have a Rainbow, but we also like Dyson uprights for an easy vacuum. The price was right. It was on sale and I had $50. Points available. So price was really minimal for the vacuum I bought. We were amazed at the great job. A little harder to push around as it is a full size upright, but so worth it. Thanks again Best Buy for a great quality purchase at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Good vacuum for household use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum is good but very heavy to lift and steer. Good suction and cleans well. Bought it for cleaning people to use, so I don't have to worry about dragging it on the stairs, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum! Works so well on my tile floor and makes my carpets looks like they were just shampooed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum! Easy to assemble and works great on carpets and hardwood floors. Easy to empty and store as well!

    I would recommend this to a friend