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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2851 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Cinetic Big Ball Animal + Allergy Upright Vacuum's powerful suction and excellent carpet cleaning capabilities, along with its ease of use and useful attachments. However, some find the vacuum's weight and price to be drawbacks. The size of the canister and the overall dimensions of the vacuum were also mentioned as potential areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,851 reviews
  • Rated 4 out of 5 stars

    Great vaccuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vaccuum I've ever had (I've only had a shark and Hoover) it really does pick up all the pet hair and I love the parts it comes with too for the couch especially! I wish it was more flexible when I use the hose... it's kind of stiff and hard to maneuver.. other than that I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job like it says!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this vacuum cleaner. Definitely worth the money. Picks up all my dog’s hair and does help with my allergies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum, you get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not interested in paying the "Dyson" price. After using the vacuum and all of the include attachments, I am very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson - Cinetic Big Ball Animal Bagless Upright Va

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great item by Dyson once again. We have the hand held also and this one replaces the Dyson we bought over 10 years ago. Have used it for awhile now with out any issues. It is actually a lot quieter than our last upright Dyson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Supper bac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had one of these dyson. We have heard lot of good things. Well I will tell you this is the best vac we have ever owned!! Picks up pet so well. We would buy this again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be the best vacuum On the planet. We have 2 Great Danes and they really Don't shed a lot. What disappoints me is that the dog hair falls out of the bottom Of the vacuum if It sits in one place when not using it. The ball squeaked from the first minute of use. Hair and dirt come up from The carpet and stick to the ball, so I feel Like I'm redistributing it through the room, not sucking it up. The hose kinks and stops suction when using the hand held; Where the end piece meets the actual hose. I do love the ease with which the canister dumps and is placed back on the unit. This will probably be my only Dyson vacuum cleaner

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Susan! Thank you for taking the time to provide a review on the Cinetic Big Ball Animal. We are pleased to hear that you enjoy the ease of use with emptying the canister. In regards to the lack of pick up, this is usually caused by a blockage within the vacuum and can be easily fixed with some basic troubleshooting steps. We would value the opportunity to go over those with you and to ensure your vacuum is working as intended.

      Please contact us at [email protected] and we will be happy to help.
      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rated 5 out of 5 stars

    Powerful and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dyson has replaced an older Dyson model that we had. This one is more powerful than the previous one, and is still easy to use. We looked at other vacuum cleaners but stayed with Dyson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid vacuum for those with hairy animals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extreme vacuum with lots of attachment options especially those that get hair off furniture. We have 2 long haired cats and 2 large dogs. This vacuum helps us keep our sanity by managing the hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson Vacume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the pet vac I have b5 dogs and 6 cats and live in the desert,my house kills vacuums but have had no problem with the warranty I wish Dyson would let me test their new pet vacs they are awesome and easy to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this vacuum. The only thing is the plastic clip to the clean out canister has broken a few times. We had to use the warranty to get a replacement. Other than that, it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don't have a pet at the moment but we are planning on getting one so I don't know how effective it is with animal hair but with my hair alone is amazing! I love how I can take it apart and clean it. Picks up everything it's path!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a dyson because it comes with a great warranty and best buy offers a warranty that stacks on top of the tyson warranty. Seriously a great vacuum and anything that can be warrantied for 9 years has to be a great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! A little disappointed in the bin size, but it’s really not that big of a deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picks up all kinds of stuff my rainbow vac leaves!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Bought my granddaughter one for her apartment, had to have one myself! A little more bulky to use attachments because its an upright, but still worth the $.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 1 out of 5 stars

    Wish I had bought a cheaper vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve all heard about dyson and seen the commercials, all of this leading us to believe that dyson makes a far superior product. I thought the same thing so justified buying a $600 vacuum cause it was supposedly that much better. I was wrong though. Vacuuming the house went from easy and unnoticeable to frustrating and exhausting... I used to have a Eureka btw... Probably wasn’t even $100 when I bought it, and the spin brush gave out after like 6 months, but it worked well and cleaned up the dog hair and some dust. This dyson tho, besides being much heavier, lacks most of the features that I loved about my old vacuum. To start the thing comes with like twenty attachments, and I’ve used one of them(which could be better honestly) and there isn’t a single spot on the vacuum to attach any tools or even one tool, but don’t worry they give you an awkward fitting cloth bag to put all your useless tools into! The first thing that I notice trying out the vacuum is that it is super difficult to vacuum my bedroom floor because theres too much suction and NO HEIGHT ADJUSTMENT to compensate! The plastic handle flexes hardcore trying to get the thing to move. Then there’s the spin brush that starts automatically every time you start the vacuum, even tho there’s a button for it, so if you want to do your hard woods or rugs be ready to hit that button to turn it off really quick every single time you start it.. Also the hose is ridiculously unusable and impossible in any small space(which is usually where you want to use a hose, right?)along with all the silly attachments. But the worst most annoying thing about my new vacuum, is that when you’re all done and try and go into standing/locked position it for whatever reason fails to lock unless you really push it hard and make sure it locks. Thanks dyson!

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Hell,
      Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Cinetic Big Ball machine. While the cleanerhead is self-adjusting, we are unable to test our machines on every flooring permutation. Therefore, we always recommend that you contact your carpet retailer/manufacturer before using your new Dyson or any other vacuum cleaner. The hose can be stiff upon first uses, but after those first uses, it becomes more flexible as you use it. The brushbar control button can be pressed before turning the machine on, so it can be ready for those hard floors and thicker carpet. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.

      Best Wishes,
      Miella
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner of Dc14 that still works 11 years later this vacuum seems made to a lesser standard hopefully looks are deceiving. At the very least it still comes with 5 year warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum is really awesome. I have tried it on wood floors, stone floors, and carpet floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only vacuum you'll ever need!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had many vacuum's and this is the best by far. No bags, no filters very little upkeep! Well worth the investment. The only vacuum that I think comes close is "Electrolux" and I'm not sure there even in business any more.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 3 out of 5 stars

    Good product but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We expected this vacuum to clean all the dog hair in my house. It did much better job comparing to other vacuums I have ever tried but still didn't get all hair clean. So I d say it's probably best product in Market but it's not perfect.

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi, this is Aimee with Dyson. I am happy to hear you are pleased with the overall performance of the Cinetic Big Ball Animal. This machine, when purchased new and from an authorized Dyson retailer, will include a 5 year Dyson warranty. We would like to hear from you, and ensure your Cinetic upright is operating as intended. Please reach out to us by emailing [email protected], including your contact details, and we will be glad to help. Best Wishes, Aimee Dyson-EN_US

  • Rated 3 out of 5 stars

    Clogs easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have pets... with hair... not just dander. Stay away.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal + Allergy. I am sorry to hear you are less than satisfied with the vacuums performance and would value the opportunity to address these concerns in more detail. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US