Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2851 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Cinetic Big Ball Animal + Allergy Upright Vacuum's powerful suction and excellent carpet cleaning capabilities, along with its ease of use and useful attachments. However, some find the vacuum's weight and price to be drawbacks. The size of the canister and the overall dimensions of the vacuum were also mentioned as potential areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,851 reviews
  • Rated 5 out of 5 stars

    Suck the paint off the Wall

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a Dyson and when the dog ate the cord on the Shark, I went for it and wow!!! Go buy one and don’t hesitate!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding vacuum!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without a doubt the best vacuum I have ever owned. Picks up the hair from my constantly shedding yellow lab like it was never there. Super easy to empty and great not having a bag to change. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, I have older rug that’s pretty thick and this product does a great job getting deep down and picking up debris.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Vacuum! Still expensive for a vacuum.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Dyson and have had their vacuums for years. Great quality and they work well. Only reason not a 5 star review is because they are still very expensive and I don't believe I'm getting $300 in value over competitors products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum great for pet hair. Works great in tile floors. Never thought that there was so much dirt particles on floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement.our prior one started giving us some minor issues and broughtvitvin for service. Because of warranty and total tech free replacement no questions asked.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive junk

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and some frustration and just get the shark. We had a shark for years and thought we would be upgrading but absolutely not. None of the claims made on this vacuum appear to be true, especially not those about being capable of handling homes with pets. I’ve owned this vacuum for 6 months and miss my shark every time I use it. I’m also writing this review as I’m trying to diagnose replace a defected beater bar…..yea after only 6 months.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Jadams,

      Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Cinetic Big Ball Animal+Allergy machine. The Cinetic Big Ball upright is designed with filters that won't ever require washing, eliminating a maintenance step. The Animal+Allergy variation comes with many tools to tackle pet hair on your surfaces and other cleaning tasks, while the Cinetic Big Ball's direct-drive cleanerhead delves into fibers to grab up ground-in hair and debris.

      We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.

      Best Wishes,
      Miella
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Having time to rest!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile and very amazing quick durable cleanups as a bachelor and a father of four pit bulls I recommend this vacuum highly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't really use this vacuum yet. I have only tried it one time at a small area and I like it. I wish I could rate it at 5 stars I have a project going on and I don't want to use it until I replace the carpet so in the future I will probably be able to give more appreciation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the $$

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is fantastic. Is it expensive? Yes. But my last dyson lasted just over 12 years. Do the math! The other uprights seem to last so much less. You won't be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson Allergy Upright

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works way better than the cordless version. I have the cordless one and I was astounded by how much more pet dander this picked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works wonders.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought this for my mother after she had her dyson previous dyson for over 10 years. She absolutely loves this and it does a fantastic job in her house. They have two dogs and it picks up there hair easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST Vacuum you can buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum on the market, worth the expense and they have great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went from a Dyson to a Dyson

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Dyson. I purchased a Dyson about 7 years ago and it's still working today but I decided to get a new vacuum because my daughter needed a vacuum. I will give her the older one and I'll use the new.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 1 out of 5 stars

    Really Wanted to Like it but I got shafted

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my Shark vacuum died, it was really old, and heard fantastic things about Dyson and this vacuum. I've given this roughly 8 months of trying and finally just gave up on it. The assembly had quite a few parts but was relatively easy. I didn't like the fact the top of the handle had a vent and had suction so while I was using it, I found my clothing would constantly be sucked in it. The extender wand is a mult-step process where you lift a flap on the top vent, grab the shaft then release the button on the hose to "unlock" the shaft so you could clean next to baseboards and in corners. I could've overlooked all of these minor inconveniences however when it came to actual vaccuming I was less than amused. This could be just my household but I would need to vacuum things the size of cheerios and the gate on it was so low that it would just push it around. The suction was good on carpets but if you need to use it on a hard floor, forget it, it just pushes it around or doesn't pick it up. I have major buyers remorse on this product and won't plan to buy any Dyson related vacuums in the near future.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a better experience with your Cinetic Big Ball Animal + Allergy upright. When your vacuum is in the upright position, you will feel suction from the top of the wand when the machine is on. This ensures you can use the wand/hose with the included attachments. When the vacuum is reclined, suction will changeover to the head of the machine, and can no longer be felt through the top of the wand handle. If you're having suction issues, please feel free to get in touch with us directly at askdysonUS@dyson.com. We're keen on providing you with troubleshooting support.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Heavy and unstable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed . I bought this model after my other Dyson of 11 years died. Very heavy and falls over a lot. I don't think it picks up like my old one. Won't even pick up pet food or popcorn kernels. You have to lift the vacuum and set it right down on top of them to get them to be sucked up. Overall I'm not impressed with my newer Dyson. But I'll keep it till she dies and will probably buy a shark cuz that's what all of my friends and family swear by.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Cinetic Big Ball Animal Upright. Dyson Cinetic machines are our first machines to feature no filters to wash or replace, thanks to the oscillating Dyson Cinetic tips located in the cyclone pack. Cinetic units also feature ball technology, with a central steering mechanism, for greater control and no awkward moves.

      The issues you are having with the vacuum falling over and lack of suction power sound rather unusual, and we would value the opportunity to go over your machine with you to make sure that it's performing as intended. Please feel free to to reach out to [email protected]. We are keen on providing support.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Excellent vacuum for Pet Hair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is a night and day difference from our old one. It cleans up the pet hair very well and doesn't leave any behind. Not a fan of the cord setup but you get used to it after a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum you can buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These vacuums are great not only for there functions the power and longevity of the dyson is next to none our last one lasted 6 years with no problems great for pet owners and houses with children

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done flawlessly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum, bar none. Simply put, NO FILTERS. It's equivalent to diving an exotic car that will never need maintenence. Only thing you need to do besides push it around is plug it in and dump the bin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is only one word to describe the Dyson "Amazing". It is unreal how much more dirt and dust the Dyson picks up compared to any other vacuum I've used in the past. I'm sold and will never own another brand..

    I would recommend this to a friend