Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2851 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Cinetic Big Ball Animal + Allergy Upright Vacuum's powerful suction and excellent carpet cleaning capabilities, along with its ease of use and useful attachments. However, some find the vacuum's weight and price to be drawbacks. The size of the canister and the overall dimensions of the vacuum were also mentioned as potential areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 2,851 reviews
  • Rated 5 out of 5 stars

    Best vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is awesome. I've never owned a vacuum like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Vacuum we own

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think all other vacuum cleaners pale in comparison to the Dyson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the nicest vacuum I’ve ever used. Extreme clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good performance in cleaning

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performNce in cleaning especially small and upper areas of the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The vacuum performs as advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only criticism is it is difficult sometimes to get it in the upright position and stay erect when you're done vacuuming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Dyson needed to be upgraded. Takes some getting used to on the ball.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Dyson.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than last dyson. I like the Ball. Good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Vaccumm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this my second dyson, my first on last over 10 year. I hope this will also.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but isn't any better than any other vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I bought in to the Dyson hype, this vacuum didn't wow me. It's standard just like any other vacuum. I imagined it to be super powerful but works just as well as my previous vacuums. Still good but at this price point I was hoping for amazing. Hoping it at least lasts longer than other vacuums I've owned.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Nori, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal Upright. I am sorry to hear you are less than satisfied with your vacuum. The Cinetic series is on of our latest with no filters to maintain.

      We would value the opportunity to learn more about your experience as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rated 5 out of 5 stars

    Dyson

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and works very well, it out performs mt DC 41

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product will recommend to family and friends

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product will recommend to family and friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The only thing I don’t like is it doesn’t vacuum plush carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, excellent product. Cleans all pet areas very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable and works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had a Dyson before so knew what to expect. Works great on all types of floors including tile, hardwood, and carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my dyson animal. Goes from floors to carpet with no adjustments

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    not worth it

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not allowed to post a one star review at Dyson because they said my review did not align with their guidelines. All I wrote was that the materials felt very fragile and that the plastic from the handle felt like it would break of bend on the fist use. Another thing that i mentioned was that I got this vacuum due to allergies HOWEVER when you empty the canister you breathe all the dirt that comes out from it. in general it was too expensive and the parts or materials seem very cheap.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there Byron, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Cinetic Big Ball Animal. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.

      Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.

      Best wishes,
      Tia
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this vacuum to anyone--especially if you have pets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Dyson

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had one for many years and just recently upgraded to this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE IT!! Best suction!! I can't wait to vacuum daily. Lol!!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 3 out of 5 stars

    Another Dyson

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction is good as expected. Not Sure I'm crazy about the ball design but it's doable.

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there,

      Thanks for your review. We're happy to hear the experience with the machine has been satisfactory overall. Our Cinetic Big Ball line is the most advanced upright machine we currently offer and it delivers fantastic suction with an unparalleled filtration system. The ball design was adapted to all of our uprights and canisters to allow smooth motion and optimal maneuvering at the turn of a wrist. We're confident the benefits of the ball design will be apparent over the course of use.

      We appreciate your feedback and are always keen to discuss your machine further. Feel free to contact us at askdysonus.com.

      Best wishes,
      Dan
      Dyson Customer Service Dyson-EN_US