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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2851 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Cinetic Big Ball Animal + Allergy Upright Vacuum's powerful suction and excellent carpet cleaning capabilities, along with its ease of use and useful attachments. However, some find the vacuum's weight and price to be drawbacks. The size of the canister and the overall dimensions of the vacuum were also mentioned as potential areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 2,851 reviews
  • Rated 5 out of 5 stars

    You get what you pay for . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And that is superior quality. 10x better than Kirby

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My wife is happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need I say more? We use this nearly daily and it is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum I've ever used. Picks up everything with no trouble

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans deeply, it is light. Does a very good job. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I wait so long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is seriously amazing. Love it with small kids and dogs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product the Dyson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to adjust how to maneuver device from our older Dyson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get for pets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Great for cleaning up after our 3 dogs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IT IS GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really great and works perfect for pet owners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No filters vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy. Price matched thru Best Buy. Happy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheaply made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum cannot be in the "on" position while being upright. It snaps in the open position while rolling it anywhere and has challenges staying in the upright position. When you need to unlock it, it snaps hard sounding like it is breaking.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with your Cinetic Big Ball Animal + Allergy upright. Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8

      The machine can be turned on while it's in the upright position. You'll notice that the machine's brush bar does not spin until your machine has been reclined. You will also find that when upright, you can feel suction from the top of the wand handle. Your machine's base won't changeover to suction from that part of the machine, until you recline the vacuum. You'll keep the machine upright in order to use the hose and wand. When you do place the machine in to the upright position, or recline it, you will hear a loud audible click; that's perfectly normal.

      We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Functions great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit more expensive than other brands but well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NOBODY ELSE CAN MATCH THAT BRAND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USING FOR THE PAST 15 YEARS THEY NEVER BREAK DOWN 0

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and function of this vacuum. Great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly Surprised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your carpet is warm after you vacuum, friction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will not use another vacume cleaner. I love it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Dyson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Dyson and wish we would have purchased sooner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond happy with our new Dyson. Great with pet hair!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would recommend this to everyone. !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this vacuum few months back. After using this vacuum, I can say it does a pretty good job at cleaning carpets. However, it started to loss suction whenever I clean the dirt and put the box back. Every time, I have to place the dirt box back and forth, until it gets placed correctly/on the right spot. Over all, I recommend this product.

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Muhammed,

      Thank you for your review. We're happy to hear you are enjoying the Cinetic Big Ball overall. Sorry to hear about the issue with the canister not sealing properly, this is most unusual. Along with the 5 year warranty, you will also have a team of Dyson experts that are committed to making sure your Dyson performs as it should.

      We'd like to hear more about this experience. Feel free to e-mail your contact information to [email protected] and we're keen to offer further assistance.

      Best wishes,
      Dan
      Dyson Customer Service Dyson-EN_US

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a pet owner and we are so impressed how well it does

    I would recommend this to a friend