Customer Ratings & Reviews
- Model:
- 206031-01
- SKU:
- 2500098
Rating by feature
- Cleaning Quality
Rating 4.3 out of 5 stars
- Maneuverability
Rating 4.3 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Cinetic Big Ball Animal + Allergy Upright Vacuum's powerful suction and excellent carpet cleaning capabilities, along with its ease of use and useful attachments. However, some find the vacuum's weight and price to be drawbacks. The size of the canister and the overall dimensions of the vacuum were also mentioned as potential areas for improvement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Weight
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned it 1 month and the small wheel under the brush bar has locked up. Now I am expected to go to a service center an hour away. Not worth the money. Cheap plastic and heavy. should of returned it asap.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that you're having an issue with your Dyson Cinetic Big Ball Animal + Allergy. The Dyson Cinetic is a heavier machine; one thing that you may notice, however, is the brush bar of your machine may help to move the machine along the carpet due to the natural rotation of the brush bar. Also, rest assured, Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
For a Display Model, soo far soo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with "Display Model" stamped on the side. Otherwise seems to be a great vacuum.
I would recommend this to a friend- Cons mentioned:Price
Waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight vacuum but not worth the price at all.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal. I am sorry to hear you are less than satisfied with the vacuum and would value the opportunity to learn more about your experience. Feel free to contact me at [email protected] and I will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Do Not Buy This Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the vacuum today and started using it. The dirt bin/canister has a single button for releasing it from the vacuum frame and the same button for releasing the lid at the bottom of the bin/canister so you can empty it. I was very cautious not to push the button down too much when removing the bin, but when I removed it all the dirt in the bin dumped out all over the vacuum and the floor. Huge mess! It does not matter how good of suction the vacuum has if it's going to dump everything on the floor when done. I am exchanging this vacuum for another. AVOID THIS VACUUM and buy another brand!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jon, this is Kelly with Dyson. We're sorry to hear that in your use, you experienced difficulty with removing and emptying the dust bin on the Dyson Cinetic Big Ball Animal + Allergy vacuum. The Dyson Cinetic features hygienic bin emptying with just a push of a button. The bin of your vacuum will have a MAX fill line to indicate when it is full and time to empty. We generally will recommend emptying your bin by at least the top MAX line that the bin has. Also, the clear portion of your bin does remove for optional maintenance if desired. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
The ball is an issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I have is that the ball makes it a little difficult to maneuver the vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Aimee with Dyson. I am happy to hear that you are enjoying the overall performance if your Cinetic Big Ball Animal & Allergy. The ball of the machine should be allowing for the machine to glide and maneuver easily. When purchased new, and from an authorized Dyson retailer, the Cinetic Animal & Allergy will include a 5 year Dyson warranty. We would like to know more of your experience, and make sure your vacuum is operating as intended. Please contact us by emailing [email protected], including your contact details, and we will be happy to help. We look forward to hearing from you. Best Wishes, Aimee
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem I had was long hair gets caught on brushes. Have to stop and cut hair out.
I would recommend this to a friendIt's ok for a dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for a Dyson. I liked my Dyson animal prior to this one better
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal upright. I am pleased to hear you are satisfied with your vacuum. We would value the opportunity to assist with any questions or concerns you have about it as comments from consumers who use our products and services over time are very valuable to the development of future products.Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Clogs
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly clogs. This is nothing like the first Dyson I purchased. I used this vacuum for one year. I ended up buying a cheaper shark. Every single time I used this Dyson I had to take it apart to unclog it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that in your use, you're experiencing such frequent clogs in your Dyson Cinetic Big Ball Animal + Allergy. That's unusual to hear. That being said, frequent obstructions in your machine may occur as a result of poor airflow, which can happen due to an existing obstruction or dirty filters. This blockage of airflow can also result with a loss of suction. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Worked ok for a few days! Terrible product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using it a few times it stopped working. I was told by Dyson that they don’t warranty against cloggage. The same exact thing happened to my brother’s Dyson (same model) and he spent a lot of money to have it fixed. I’ve never had a vacuum cleaner clog up! Have it happen to two of them is even more terrible. Dyson finally agreed to have it fixed after two months of negotiating with them. The unit is still problematic. Not only they have a terrible product, their service is just as bad. DO NOT BUY A DYSON.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that after a few uses, you began to experience an issue with your Dyson Cinetic Big Ball Animal + Allergy. It is very unusual to hear that your machine is clogging regularly in your everyday use. That being said, frequent obstructions in your machine may occur as a result of poor airflow, which can happen due to an existing obstruction. This blockage of airflow can also result with a loss of suction. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
I hate this vaccum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dyson for 14 years and was very happy with it but the time had come to replace, since we had such good luck with this one we decided to purchase another one and even stepped it up a notch. The suction isn't near as good, the roller ball feature is a killer. I have arthritis and can't hardly get it to turn, and using it on tile or wood flooring it has a tendency to follow the grooves so I have to pick it up and move it where I need to go next.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal + Allergy upright. Thank you for your loyalty! I am sorry to hear you are less than satisfied with the vacuum. The Cinetic is one of our most efficient machines without a filter to maintain.
We would value the opportunity to address your questions or concerns as well as ensuring your machine is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
not bad, not great either
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to get clogged easier than my old Dyson, I also runs hotter. None of these make it bad, it is still better than what the other manufactures . I am still happy with my purchase. Also even thou it gets clogged you can access every part of the airway with no tools, great design!
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal + Allergy Upright Vacuum. I am pleased to hear you are enjoying many of its features such as the design.
While regular maintenance is required in order to maintain the machine in working condition, it should not clog very easily. If you are experiencing significant clogging, we would value the opportunity to address and want to ensure your machine is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
- Cons mentioned:Weight
Don’t buy this Dyson
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum ever made. Heavy, hose attachments are difficult to use. If I could return it I would. Just threw 700 out the window.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the Cinetic Big Ball Animal + Allergy upright vacuum to be so heavy to use. The Dyson Cinetic is a heavier machine; one thing that you may notice, however, is the brush bar of your machine may help to move the machine along the carpet due to the natural rotation of the brush bar.
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience. Also, when stretching the hose out we would recommend starting by stretching the part of the hose that is nearest to the vacuum first when extending this part to clean your home. We would actually recommend checking to ensure the wand is not obstructed and that the hose is not sucking into itself as the hose is not something we would expect to be an issue during use.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Inferior quality not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased after having my last dyson all floor upright for nearly 10 years. Dyson has changed the materials to plastic and it’s simply not sturdy enough. The machine falls over when using the attachment hose. After a month the ball is now making terrible noises, overheats and fails to impress after spending $600. I will return for a refund or credit because the new models are all made out of plastic and put together so poorly it’s already cracking in several spots. Just disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. The problem you have described is very unusual. Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
You may view a short video of the testing process here: http://bit.ly/1HmQ7p8
Dyson uprights include a 5-year warranty when purchased new from Dyson or an authorized retailer. We would value the opportunity to address these concerns in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Gave it a 5 start at First.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't spend the money on a Dyson . I got the Zero Filter Pet Dyson on 8-22-16 . It stop working today and took it back to Best Buy. I am an Elite Level customer , that means I spend too much at Best Buy , and got bounced to handle the problem direct on my own with Dyson . Now Dyson wants me to drive over an hour to get this thing worked on or go with the mailing option at my expense . Thus leaving me with out a vacuum till who knows when ...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there,
Thanks for your review. We're very sorry to hear your machine seems to have stopped working. This is very unusual to hear and it appears there may be some confusion regarding warranty repair. Most issues can be resolved with some quick checkpoints with a Dyson expert over telephone, live chat, or email. If the issue persists we can obtain the assistance of a certified Dyson technician.
As your machine was purchased in August, it would certainly still fall under the Dyson warranty. In this case, we offer the ability to pursue free shipping to and from our designated Dyson service center. No charge is applied for shipping and diagnosis of the machine under warranty. Repairs are also completed and returned within 7-10 business days.
We'd like to look into this further with you and ensure your machine is performing as designed. Please feel free to contact [email protected] with your contact information and we will be in touch to help out.
Best wishes,
Dan
pushes hard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson say no filter to clean but have to clean
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cientic Big Ball Animal + Allergy. While the vacuum does not have filters to maintain, regular maintenance is still required, such as ensuring the canister is cleaned, brush bar is free of obstructions, etc.
We would value the opportunity to address any questions or concerns you may have. Please contact us at askdysonUS@dyson.com with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Disappointed with this model
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchassed 4 months ago. Not likeing this model. It worked great the first month. Since then diesnt work as well noticeably less suction. I have to go much slower tgen i did with previous Dyson model we had. The bigest thing is the smell. It smell like something is burning when using the last 2 months. Nothing is clogged, no hair around the brush. House smells for hours after using. We upgraded to thus model since we got a rescue Border Collie for Christmas and very disappointed. Currently not recommending this model to other family members or friends.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're sorry to hear of your experience and assure you this is not typical for our upright units. We're happy to provide troubleshooting support to resolve your concerns. At your convenience, we invite you to reach out to us for machine support at askdysonus@dyson.com and we'll be pleased to help you further. We look forward to hearing from you and thank your for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a nice job... but clogs with dog hair......yes
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal + Allergy. I am pleased to hear you are satisfied with how well it works. However, I am sorry to hear about the concern with it clogging. We do recommend to occasionally check the machine for obstructions as part of the regular maintenance routine.
We would value the opportunity to address this in more detail. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
- Cons mentioned:Price
Dyson - Cinetic Big Ball
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks of using this vacuum cleaner, it stopped working. I was expecting something very good because of how expensive this product is.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Daniel, this is Kelly with Dyson. We're sorry to hear that after just a few weeks of use, you experienced an issue with your Dyson Cinetic Big Ball Animal + Allergy. While I'm not certain what exactly has stopped working, this is very unusual, and unexpected to hear. Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Too complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something simple and easy to navigate. When I took this home it was too difficult to figure out all the parts etc. I purchased a small Miehl instead and am much happier with it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Animal + Allery upright. I am sorry to hear you were less than satisfied with your vacuum. We do provide 24/7 customer support via our Live Chat and Email and would have been happy to assist with how to use the vacuum along with the parts.
We understand that you may have already returned your machine however, we would value the opportunity to address any questions/concerns as well as learn more about your experience as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Dyson Vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best vacuum. The filter gets plugged quickly and needs to be cleaned weekly or it stops working. When it’s working, it does a good job.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Cindy, this is Kelly with Dyson. We're sorry that you haven't had a better experience with your Cinetic Big Ball Animal + Allergy. The issue you are reporting with the filter requiring cleaning sounds rather unusual. Dyson Cinetic machines are our first machines to feature no filters to wash or replace, thanks to the oscillating Dyson Cinetic tips located in the cyclone pack. We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support