Customer Ratings & Reviews

I loved my first Dyson, while I got years ago, it was a super trooper and cleaned like a new machine until it died, well was ravished, after a "not so pretty move" across the country. This machine is a wonderful replacement. I did have an issue when I first opened the box, damaged parts, during manufacturing perhaps - regardless, one call to Dyson and they shipped it out next day. I look forward to years with this vacuum, and would recommend Dyson, especially this particular unit, to anyone with dogs and allergies.

I purchased my original Dyson animal over 15 years ago and it was and is still a great machine, but after all these years of use it just did not clean as well. I purchased this new animal expecting the same quality product. I was very disappointed. It cleaned the floor great but the first time I emptied the canister it fell off after I lightly tapped it to get the residual dirt and dog hair out, never had that problem out of my old one. There is no solid locking mechanism for this one unlike my old one just a cheap plastic clip. The cord holder was flimsy as well can easily bend it and compared to my old one was just overall flimsy. Keeping it upright seems to be a challenge keeps wanting to not lock in. All the parts are thinner plastic and the cleaning head leaves a line in the carpet where it did not clean so you have to go over it again. I know a lot of companies try to cut costs, maximize their profits which is fine but I do not mind paying extra for a quality product and this machine was not cheap. I am very disappointed in my purchase and in dyson for making it a flimsy shadow of the one I have. I will take and have my old one refurbished and will be very surprised if I get the even a quarter of the use out of this unit.

The vacuum works great as a Dyson should. Takes a bit of getting used to with the kinetic ball as the turning point. The only drawback is no accessory storage on the vacuum itself. This is the reason for the 4 star rating instead of 5 stars.

The Dyson Animal-Allergy Big Ball vacuum is the best! The best suction of any vacuum and the best warranty ever! 10 out of 10 stars!! You'll look at the dustbin after vacuuming and say "No Way! Our carpet was not that dirty!!", as this vacuum fills up fast! The best suction ever!! Best Buy beat every other price that we looked at.

Very powerful! Love all the extra attachments. I highly recommend this vacuum.

Powerful suction. Easy to clean. Lot of accessories.

I only have one complaint....the attachments that are not in use, fall off of it all time while Im vacuuming. We just took them off and stored them separately. Love the bagless dump-out on the canister. I have 2 dogs and 5 kids.....this is a good vacuum for an active home.

Love the product. It does the job. If you have a thicker carpet it a bit hard to use over, but on regular carpet and hard wood floors is does a super job. Had a dysentery before and was impressed with its cleaning. I good test is to use your old vac and then used the Dyson and seen how much more dusk and dirt you pick up.

It’s works just as well as our last Dyson. Happy we don’t have to worry about changing filters. Pleasantly surprised about the amount of accessories that came with the vacuum. It will make vacuuming the whole house much easier. And it’s about the same weight as our previous Dyson. So I can take it up and down stairs easily.

Easy handling and very efficient on rugs and hardwood.

Excellent suction and great deep cleaning machine. Because of design it does not slide under furniture as well as other models.

easy to assemble ,could use an attachment to put the accessory parts on the vacuum for easy access while in use , also would not miss place or loose them while being stored. works well on hard floors as well as all kinds of carpet.

This was a very expensive vacuum and I was worried but spending so much for this but after using it, this is the best vacuum I have ever used. The ball is a bit awkward but once you get used to it, you understand the logic behind it.

Never had a vacuum with as much power and ease. Only thing would be nice is a retractable cord, otherwise it can't be beat.

I love this vaccume, it was worth splurging for.. i don't have an allergy attack while cleaning anymore and my couches are pet hair free. The only thing I'm ify on is when stretching out the hose the vacuum doesn't seem to have a wheel lock so the base of the vaccume is always rolling toward the back of your legs. If that makes sense. The suction makes up for it tho.. and all attachments are included. Score.

1st Dyson vacuum. Could not believe how much dirt was picked up from our previous vacuum. Easy to use! Dyson is worth the extra cost. Would not go back to previous brand.

I new purchasing a Dyson vacuum wasn't going to leave me disappointed based on the reviews I have read and the seen accolades over social media and general research. When I got this vacuum home I was amazing to see at how well it worked and how easy it was to maneuver. it has awesome suction power and the canister holds a lot. the setup took me about 10 minutes and it doesn't have a big footprint and doesn't take up a lot of space when storing. perfect vacuum if you have an animal that sheds!

I purchased this vacuum not even 2 years ago and have already had to call for a warranty. This thing overheats and when attempting to change the filter on the ball… not easy and the cost for new filters is not worth it. It’s almost 70 dollars for two new filters. I understand that clean filters are necessary but why are they so expensive? You can’t wash them like the old dysons because these are enclosed in plastic and would never dry.I have an old upright dyson that never gave me trouble like this one. So although this vacuum had great suction —-It gets so hot when I vaccum that I seriously worry that it is going to start a fire. I have to shut it down repeatedly and let it cool off. I contacted dyson today and I will say their customer service rep was great. I am now waiting for my shipping info to send Vaccum in for warranty work. It is a terrible inconvenience and now I am without a vacuum after purchasing what I thought would be the best. To make matters worse it has to be shipped and can not be repaired locally or so I was told. So disappointed ☹️ I would not purchase this vacuum again.

I am a small person and until I purchased his vacuum cleaner. I wish I had purchased the smaller version of this cleaner. It is difficult to use. It does a great job however in cleaning. I do like the fantastic job it does. However, it is like moving a 500 pound elephant. It is difficult to move around furniture. It does not turn very well, I am used to a very low weight Orek. However, that company went out of business. This job does a better job cleaning than the Orek, and it is bagless; however, it is difficult to maneuver.

Just got a kitty and this vacuum saved my life! Pros: maximum suction, no need to clean the dust bag Cons: heavy, loud