Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2851 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.3 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Cinetic Big Ball Animal + Allergy Upright Vacuum's powerful suction and excellent carpet cleaning capabilities, along with its ease of use and useful attachments. However, some find the vacuum's weight and price to be drawbacks. The size of the canister and the overall dimensions of the vacuum were also mentioned as potential areas for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,851 reviews
  • Rated 5 out of 5 stars

    Great vacuum worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the DC65 animal which broke. Fortunately we bought the warranty so ended up getting this one. I used this over where we used the dc65 earlier that day and this picked up way more dog hair. Great buy if you have animals.

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Not exactly as I expected

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum sucks up a lot of dirt. But, when I stand it up and try to wheel it to another area it always comes out of position causing the floor piece to crash onto the floor. It’s also a lot heavier than I thought. My 85 yo mother has difficulty using, wish it wasn’t too late to exchange for the Dyson stick vacuum.

    I would recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We're glad to hear that you found the Cinetic Big Ball Animal + Allergy upright so effective at picking up dirt throughout your home. This is a heavier upright than some of our other machines; about two pounds heavier. Dyson Ball vacuum cleaners operate with a quick recline feature. This will avoid the need for pedals or stepping on the front of the machine as with our non-ball models. Rolling the unit around from room to room is recommended to be done with the ball instead of the stabilizer wheels on the back of the ball. You can then put the unit upright once you are done with cleaning and for storage.

      If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Performance, Suction

    Rated 5 out of 5 stars

    Wow

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum ever. It sucks every thing out and works great for the amount I’ve had it

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Great Vacuum for Dog Owners

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a vacuum that could handle 3 large dogs and the shedding and messes they can cause. This vacuum can definitely handle their hair and the messes. The suction is great and it works on both carpet and hard floors. I haven't tried all of the attachments yet but the attachment suction is also great. The only negative I can find is that when you dump out sometimes you have to shake to get it all out and that can cause dust to spill out of the trash can a little. Also the instructions to put it together are pretty basic so there was a little bit of a struggle to get it together and get it running initially.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Second Dyson!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original Dyson animal vacuum, was Losing suction. It had been fixed several times locally. It just wasn’t doing the job, so I decided to get the new Dyson animal rollerball vacuum, and wow!!! Though you really couldn’t see the dirt in my living room, the new Dyson filled up a canister and a half of dirt/dust! Amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    Mother's Day gift for my wife

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum cleaner we have ever owned. Easy to use and clean out. Very powerful and nimble in tight areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond clean

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first Dyson lasted over 20 years -- we are constantly amazed at how much more dust and dirt this machine extracts from our carpets as compared to other vacuums and how much healthier the house is

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Suction

    Rated 5 out of 5 stars

    Excellent vacuum for both carpet and hardwood

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dyson vacuum has extra strong suction and works both on carpets and on my tile and hardwood floors.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Service, bad product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this vacuum and thought I loved it, until it stopped working. The roller wouldn't turn anymore. I took iy back to Best Buy and they couldn't fix it so I got a new one. I have used it for a few months and the same thing happened again. I will be returning it and not purchasing this same vacuum again. The service at Best Buy is great but this particular vacuum just doesn't work for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Attachments

    Rated 5 out of 5 stars

    Amazong

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought our first Dyson the DC07 about 10 years ago and loved it. It still pulls strong but we wanted to get a new vacuum because we felt like it didn't pull fine dust and didn't adjust well to different floor types and carpets. The new Cinetic moves across floor types flawlessly and is picking up very fine dust out of carpets. The tools are amazing; you can clean every surface. And the no filter is amazing. The ball takes getting used to but after a while it becomes second nature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for house with pets!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great if you have a house with pets. You can also turn the brush motor off to use on hardwood floors and doesn't damage the wood. It is also very light for carrying up stairs and is relatively quiet while in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. It works great on our huskies pet hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dirt Was Hiding...This Found It

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's quite impressive how much dirt (and my girlfriend's hair) this thing found literally right under our feet. Dyson has earned their bragging rights in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works great. Picks up everything and easy to maneuver

    I would recommend this to a friend
  • Pros mentioned:
    Attachments

    Rated 5 out of 5 stars

    Great vacuum cleaner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 2 dyson vacuums over the years and they have taken a beating. They get a workout in my house, I have a lot of foot traffic-grandkids and 5 animals. Last one was retired because I broke it, not because it wore out. This new one is fantastic. Vacuum suction is great, has several new attachments and old attachments can be used with new machine. Has clear plastic above beater bar so you can see it working or if there is a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 4 out of 5 stars

    Dyson is the Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Dyson. The first one is still running great but we have moved it to a lake house. We got the Big Ball this time. Great suction and simple to assemble.

    I would recommend this to a friend
  • Pros mentioned:
    Attachments, Ease of use

    Rated 4 out of 5 stars

    Fantastic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuume. It wasnt that expensive (compared to other high end vacs) and does a great job. I love all the attachments. Makes cleaning faster amd easier

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Great Vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this vac when my wife and I moved from a home with a central vacuum to a condo unit and we needed a good replacement from what we were used to. I knew of the brand as family members own Dyson's and decided to do my own research about the brand & product. We have two dogs, one that sheds a ton and we love how well the Dyson performs in our home. They only thing I really don't like is the fact that the vacuum will often tilt back down to the operating position if you don't forcefully set the vac in the upright position until it clicks. Other than that nothing else to complain about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super cleaner!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 dogs that shed A LOT! This vacuum is amazing! I am always in awe of the amount of hair it picks up every time! Other than being a little heavy, I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great vacum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suction and pickup. A little heavy moving around but the wide head makes up for it. Ball is maneuverable.

    I would recommend this to a friend