Customer Ratings & Reviews
- Model:
- 244393-01
- SKU:
- 6172781
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the Cyclone V10's ease of use, powerful suction, and lightweight design. Many appreciate the cordless convenience and long battery life, although some wish for a larger dustbin. Positive feedback also highlights the vacuum's performance on carpets and the effectiveness of its attachments. However, a few customers noted the higher price point and somewhat elevated noise level.
This summary was generated by AI based on customer reviews.
Crap
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is crap. Have no suction power at all when not at max setting. When using at max setting, it will last for about 5 minutes. Completely useless. It is sitting in my garage after 1 use since purchased. Complete forget to return this crappy product.
No, I would not recommend this to a friendJunk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! Had to replace 2 of these cordless shark vacuums within less than 2 years. Thankfully we purchased the Best Buy warranty and was able to get full refunds both times. Now we have a cordless shark and it’s 100% better. Dyson is a waste of money
No, I would not recommend this to a friendRuns out of charge quick when you run it at max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted one of these for years, tired of lugging vacuum on stairways. I can only get 4 to 6 carpeted stairs on max power, going back to charge to finish stairs is not gonna work for me. Also emptying it is awful. Don’t have the box and hope I can still return it, sticking with a cord
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Kate, this is Kelly with Dyson. We speak to our owners frequently and they tell us that cordless vacuums have changed the way they clean. We hear they clean more often, but in shorter bursts, spending less than 20 minutes per clean. The new Cyclone V10 vacuum offers our longest run time. It runs for up to 60 minutes on a full charge, or about 35 minutes when using a motorized floor tool. Your machine includes 2 power modes, low, medium and high. While in high or MAX power mode, you'll receive a boost of suction power, but significantly lower run time than in medium or low power. As a result, we would not expect you to require using the MAX suction setting for everyday cleaning, as it is only intended for use with tough cleaning jobs and also provides the least amount of run time, while providing additional power for the job. Depending on which mode you're vacuuming in, and which flooring surface - carpeting or bare floors- you can expect run times varying from 5 minutes up to one hour.
We would value the opportunity to learn more about your experience and assist with any questions you may have. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Kelly
Dyson Customer Support
Failed 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete suction failure. Cleaned filter often followed all maintenance instructions. Motor makes a pulsating noise and whines but zero suction. Next step hoping for refund. It was a cool tool while it lasted but $400+ novelty? I’ll pass.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. The pulsating you are experiencing is not a fault with the machine. Rather, this is a feature built into our range of cordless to notify you, the user, there is an obstruction present. Therefore, it is just a matter of locating and removing the obstruction.
We would value the opportunity to address this in further detail and want to ensure your vacuum is working as intended. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used it 1 time. Battery will not charge. Called Dyson and they wanted me to take it to a service center far away. Horrible. Will try to take it up with Best Buy or just return it. Would have been good if the battery worked.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear of the unusual experience you had while reaching out for support regarding your Dyson Cyclone V10 Motorhead. We would value the opportunity to learn more about your experience, and ensure that your problem has been resolved. Please feel free to reach out to us directly at [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Didn’t work just wouldn’t charge .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the first press of the button heard a muffled suction pop kinda sound and that’s it didn’t start tried to charge for 3 hrs+ battery wouldn’t charge kept blinking on the last level . Had to return it .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to read your review and learn that you had such a disappointing experience with your Dyson Cyclone V10 Motorhead. While I understand you have already taken the time to return your machine, we'd value the opportunity to learn more about your experience, as we're dedicated to customer satisfaction. Also, as a reminder, we're always keen to assist if ever needed and do include our helpline details directly on all of our machines to ensure a Dyson expert is never far and can be easily reached if you ever need help. Along with phone support, we also offer via live chat directly on our website as well as 24-hour email assistance. Please consider emailing us directly at [email protected]. We are always very happy to help and look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a month it stopped working and I have a wood floor and it cant pick up most of the hard little particles like pills or crumbs I contacted best buy because I bought it on their card they should replace it or refund me
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Matt, this is Carissa with Dyson. We are sorry to hear about our V10 Motorhead, but we value your continued support. It sounds as though the machine is not working as intended and we are keen to provide support. We hope you choose to reach out to us at [email protected]. Best wishes, Carissa Dyson Customer Suport
- Pros mentioned:Power, Weight
Great Vacuum - Lightweight and powerful
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dyson is amazing. It is very light to handle and empty when its full. Also a lot of power and was able to vacuum my house without an issue and only had to empty the canister once which is super easy.
I would recommend this to a friend Great concept. Bad results.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for over one month. Quit charging. Of course this is a critical appliance for any house. For years corded vacuums were reliable. Trying new technology bit me this time. Gonna return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jason, this is Kelly with Dyson. I'm sorry to hear that you are having an issue with your Dyson Cyclone V10 Motorhead cordless vacuum holding a charge. This is rather unusual. While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee.
We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use, WeightCons mentioned:Noise level
Excellent except for the noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cordless is so much better than my old, corded upright. It's handy, powerful, fairly light, fits in tight places, goes up and down the stairs easily, and appears to be well made. The attachments are easy to change and the system for ejecting the dirt from its chamber in one quick motion is pretty cool. The reason I'm giving it 4 stars instead of 5 is because of the high-pitched machine noise. The first time I used it, my husband and I both found it so uncomfortable that we got out our earplugs. If you have young children or perhaps an animal that reacts to noises, this may not work for you. To the Dyson Company in case you're reading this: Now that you've built a vacuum cleaner that's efficient, how about engineering it so it's quiet, too?
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Dyson renowned quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson does it again and does not disappoint with the latest version of their cordless stick vacuum. Easy to start using right out of the box. Picks up as much dirt as my full size vacuum. Love the light weight and ease of emptying. Worth every penny and all households should have one.
I would recommend this to a friend Second time returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second time owning this. Second time the vaccum has broke. Can’t get it to disengage and tired of returning it so went with the Hoover instead.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tjjag,
Thank you for your review. This is Miella from Dyson. It's definitely odd that the machine is still engaged when the trigger isn't pulled, and something we would be keen to assist with. Should you reconsider Dyson products again, we are always available to assist should you encounter any issue and hope you do consider Dyson products for your home in the future.
Best Wishes,
Miella
Dyson Customer Support
Still don’t have it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a month and I still have not received my item. While this may be a great product, I cannot currently provide an accurate review.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Chris, this is Kelly with Dyson. I'm sorry to read your review, and learn that you're waiting to receive your product. While I'm not certain if you've ordered directly from this retailer, or Dyson, we would value the opportunity to learn more about your experience. Please consider emailing us directly at [email protected] and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
New vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having the vac for 4 weeks it didn’t charge and I had to ship the vac to be repaired.Very disappointed after spending all that money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Mick, this is Kelly with Dyson. I'm sorry to learn that you've experienced an issue with your Dyson Cyclone V10 Motorhead, so soon after receiving it. This sounds very unusual, and not at all what we would expect for any of our valued owners. While I understand that you have reached out for, and received support, we would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Dyson comes back swinging with a Home Run!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson V10 Stick Vacuum 1 exceeded every expectation I had for a stick/portable vacuum. I have the Dyson V8, so I didn't expect there to be much difference, but I was surprised. The V10 comes completely redesigned while still offering the best of the V-series features such as easy on/off attachments, portability, and ease of use. The V10 offers better cleaning power than its predecessors and main "marine" competitor/predator. I cleaned an area rug with the competitor and then went over it again with the V10 - the Dyson picked up everything its competition left behind and filled the collection bin while doing so. PROS - Lightweight - Easy to Setup and Use - 2 basic attachments meet the need for most uses - POWERFUL vacuum able to clean what the competition leaves behind - Dyson quality and Technology - Up to 60 minutes of use per charge is a major improvement over the V8 version at a compared 15-20 minute use CONS - Battery is not interchangeable and is a permanent part of the vacuum - The charging dock seems a little flimsy compared to that of the V8, concerned how long it will hold up Absolutely a must-have for small apartments, offices, or lightweight cleaning needs.
I would recommend this to a friendbroke so fast!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dyson cyclone didn't work anymore when I purchase Nov 2019 and it already broke.. I recommended not to buy that.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello disappointed55,
Thank you for your review. We're sorry to hear you're having trouble with your V10 Motorhead cordless vacuum. This is definitely not what we expect for our customers and we'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
ITEM BOUGHT WITH STOLEN CREDIT CARD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM BOUGHT WITH STOLEN CREDIT CARD...THIEVES NEVER SHOULD HAVE RECEIVED THESE ITEMS
No, I would not recommend this to a friend0 not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't work i need returns please send label for returns
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Carlo, this is Kelly with Dyson. We are sorry to read your review, and see that you're not having a 5-star experience with your Dyson Cyclone V10 Motorhead. If your machine was purchased from this retailer, you will need to contact them directly to initiate a return. If purchased directly from Dyson, you may email us at [email protected] for further assistance.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Power
King Dyson Rules in My Home!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying….AMAZING!! This Dyson V10 is extremely robust and durable. Its suctioning ability is amazingly beyond belief. I have a cat, that leaves hair all over my home which causes me to have to constantly vacuum daily. However, with this V10 it pulls up debris particles on the lowest selected volume yet produces robust results. I commend Dyson on manufacturing top-notched products that last for years to come
I would recommend this to a friend Getting my Dyson checked out!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Dyson had gotten really sluggish and would surge when trying to vacuum. i took it into the Geek Squad one day and within a short time walked out with a credit toward a new vacuum which I bought that same day. Great Vacuum-love the Dyson brand. Really love having the Geek Squad to help me with any problems I might have.
I would recommend this to a friend