Customer Ratings & Reviews
- Model:
- 481761-01
- SKU:
- 10763472
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.8 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
to a friend
Good but not great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really doesn’t have any greater suction than much less expensive alternatives.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Richard, thank you for sharing your response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Buy a higher model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very frustrated with this product. I've owned 3 dyson vacuums since they came out and this is by far the worst. The battery falls out on a regular basis, how it is hung from the wall may have something to do with it (design flaw). The suction appears fine until a small piece of light stuffing from a toy gets into the machine then the "air flow is restricted" and it shuts off. Today I cleaned by 10x12 rug area rug and had to clean the machine 6 times. I never emptied the bin, just had to take it apart and put it together again to keep the air flow going.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed the concern that you were facing an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and know how frustrating this could be. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Kindest Regards,
Dyson Customer Support
No go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen stopped working after 1 month. Look for better model.
No, I would not recommend this to a friendDon’t do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a similar Dyson and have been using it for 2 years. Bought this one. It is CONVINCED there is a clog in a tube but I have cleaned it thoroughly. There is no clog yet it refuses to work. Extremely unhappy. Just got on here to try to return or exchange it and the return window closed last week. It’s literally been used 3 times. And two of those times it kept throwing the clogged tube code. So I thoroughly washed everything properly and left out to dry. Still throwing same code. Super unhappy and regretting this purchase plus wondering what happened to Dyson. Amazon always works with me and takes my returns. Guess I won’t order from anywhere else from now on.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to us on askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Lackluster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an exclusively made item for black friday. This unit lacks power and battery efficiency. Has a smaller bin than the other comprable units. At the discount price its really its MSRP.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issues with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a different Dyson before getting this one, and it worked great. However, this vacuum is terrible! I’ve had it less than a year, and when using the MAX option, it is constantly telling me there is a blocked area. There is not. The suction is also not great! I’m sorry I purchased this vacuum.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
They keep trying to cheat me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive gotten a smaller version both times ive reurned. This model dies quicker and clogs easiy
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We’re sorry to learn that you've experienced issues with your machine—receiving a smaller version and noticing that it dies quicker and clogs more easily is certainly not the experience we want for our customers.
Your satisfaction is of utmost importance to us, and we are committed to ensuring our products perform to the highest standards. We'd like to look further into this matter and troubleshoot the issues to get to the root cause. For detailed assistance, please email us at askdysonUS@dyson.com and include "Dyson Review" in the subject line so we can address your concerns promptly.
We truly appreciate you taking the time to share your experience, and we look forward to helping resolve this matter for you.
Worst Online Shopping Experience Ever!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I’ve ever had with an online purchase!! I still have not received the item!! Yet customer service says it was delivered! I tracked it through UPS & yup it was delivered alright - to a UPS dock 5 hrs away!! UPS says Best Buy’s must authorize sending it to the correct address. Best Buy’s now says it wasn’t delivered anywhere as it’s out of stock. I made this purchase on Nov 20th!! Still no resolution.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
WORST PURCHASE IN 5 YEARS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! I was so excited to finally get a Dyson. - Weak suction - Terrible attachments After 5 months the base came detached from the handle. I hate this vacuum and already have to purchase another one. I will not buy another Dyson. My previous Shark (at a lower cost) was MUCH better.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is horrible. To get the best clean, you have to have it on boost -/ battery lasts 3-5 minutes. I also experienced shocks when using on our low pile carpet.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Low power, not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low power unless you use the boost mode that only gives you a few minutes and not recommended by manufacturer due to battery lifetime. Will not recommend this Dyson.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Sad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even have it a year and it stop working. $300 vacuums shouldn’t stop working. Only used it 20 times.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you, and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Dyson
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Got this Dyson vacuum during Thanksgiving 2024—worked like a pro! But after just 2 months, it died. Thankfully, I had Best Buy’s 5-year warranty, and I’m getting my replacement now. However, I’m confused why Best Buy charged me again for the warranty. Dyson really needs to take responsibility for such faulty devices breaking down in less than 6 months
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
thank you for bringing this issue to our attention. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it’s a piece of crap, I expected a certain level of quality with Dyson and the suction is terrible I literally had to go over areas multiple times, their supposed amazing brush system just sends stuff flying everywhere because the suction can’t keep up. Just stick to big normal vacuums this isn’t worth the money at all I used once and sent back out of disappointment
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
Greeting of the day!
Thank you for taking the time to share your experience with us. We regret that you had to face an issue with your Dyson Cordless Vacuum Cleaner and will work on this feedback for a better experience. Our primary objective is always to help our valued customer in the best possible way and will surely get a better experience ahead. For Future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
Clogs every time I use it. Invest in a better one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you any type of animals. Clogs every time I use it and my house stays clean, literally can vacuum twice a week and if anything bigger than a grain of dust it will clog. Invest in a way better one trust me
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Full charge only lasts 10 minutes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery did not maintain charge, the suction was good but the battery was drained withing 10 minutes of use.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback. We're sorry to hear about the battery issue with your Dyson Digital Slim Cordless Vacuum. We understand how frustrating it can be when a product doesn't perform as expected. Your comments are valuable to us, and we're committed to improving our service.
We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We appreciate your patience and understanding.
Battery died almost immediately
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fairly well with pet hair until the battery just went out for no reason after right outside of the return window
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Kamm, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Digital Slim Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdyson@dysoncanada.ca and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
NO TO Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first 1 star. I was excited to get this vacuum as I have been a loyal Shark customer for a long time. the batt does not last very long, I can only get about 1/2 of my 1500 square foot condo vacuumed. Also its not good for someone 5"11 I have to bend over because the handle is so short. I will go back to Shark.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Digital Slim Cordless Battery Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has been nothing but trouble since I received it. It worked well, admittedly, for about one month before the battery stopped cooperating. Customer service has been lackluster, and I received an incompatible replacement battery. I would steer clear and purchase from a different brand.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Don’t waste your money on this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big fan of dyson but this is not a good product. The dirt collection bin is very small and if you are picking up hair or other dirt that’s not super tiny then it gets blocked before it can fill the collection bin bc it’s so small.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback! We truly appreciate your loyalty as a fan of Dyson, and we’re sorry to hear that this product hasn’t met your expectations. We understand how frustrating it can be when the dirt collection bin feels too small and causes blockages, especially when picking up hair or larger debris.
Your feedback is invaluable, as it helps us improve our products to better meet the needs of our customers. If you’d like, you can reach out to us at askdysonUS@dyson.com with the Subject Line: "Dyson Review," and our team will be happy to provide further assistance or explore potential solutions. Thank you for bringing this to our attention!