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Customer Ratings & Reviews

$1,049.99

Customer reviews

Rating 4.6 out of 5 stars with 399 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 399 reviews
  • Rated 5 out of 5 stars

    Dyson vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing vacuum! No regrets, worth every penny. Your floors and carpet will be spotless especially because the vacuum tells how clean everything is!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good but expensive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a bit heavy. I wish you could use one attachment for floors and carpet and that the carpet attachment also had a light

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dyson works amazing and I love the different attachments that comes with it too. I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new vacuum with two dogs and one of them being a husky this has made my floors stay clean easier I love the green light attached so happy I bought this vaccum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the interchangeable peices to the Dyson vacum. She has fun with the light that shows the particles on the floor. She loves the vacum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my wife, and she really loved it.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Gen5detect Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! dysonglobal

  • Rated 5 out of 5 stars

    The Best cordless Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it to my daughter for Christmas. She loves it. Also said it’s fun vacuuming now. Especially the brush for the baseboards

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent vacuum, the only thing is a little bit heavy, you are carrying the weight in your forearm instead than the floor… other than that, very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum very powerful lightweight great for those hard to reach area's workout breaking your back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall strong battery and versatile.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid vacuum with a great battery life. The life to detect the dirt is really unique and works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought it, but the older version that we had worked great for over 3 years. It it stop working took back to store and they gave me a store credit and got this newer version. Hopefully it will last more than 3 years this time if not to to worry bought the 5 year warranty again.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic cleaning

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The vacume picked up debris in my carpet that i never have seen picked up in the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is much more powerful than I anticipated. It’s doing a wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccum!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fast, light, and efficient. The green light really helps me know what spots need more attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned many of these in our houses and RVs and love them! We love the new model but do miss the finger trigger on/off switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on all surface types. A little heavier than i expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was a fantastic upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Dyson vacuums for years. This next GEN is so far above everything else in it features it’s incredible.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Pat, thank you for sharing your feedback. We are truly delighted to hear that you have been a long-time Dyson user and that the Dyson Gen5detect Cordless Vacuum has exceeded your expectations. It is wonderful to know that the advanced features and performance of your new machine stand out so impressively. At Dyson, we are committed to continuous innovation and delivering products that elevate the cleaning experience. Your enthusiasm reinforces the value of our efforts, and we sincerely appreciate your loyalty and support over the years. If you ever have any questions or require assistance, please do not hesitate to reach out to our chat or voice support team. We are always here to help. Best wishes, Dyson Marketplace Support dysonglobal

  • Rated 3 out of 5 stars

    Great Vacuum / could be better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is great and honestly does more than a good job of cleaning. The battery life is just good enough to clean a 1 bedroom apartment that is mostly carpet as the carpet head uses more battery. The floor head with the laser is incredibly satisfying. My only gripe is the battery life, and the fact that the tube doesnt connect the to actual vacuum securely and has a lot of play. Doesnt seem to effect the suction but the very minimal movement creates a large amount of play overall. I gave three stars because for the price im not sure its really worth it… certainly does the job though.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this experience must have been for you, and we are genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line. dysonglobal

  • Rated 1 out of 5 stars

    Awful: the wheels literally fell off within days

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again Dyson, and never again Best Buy. Hafeez, the manager of Best Buy on Elston in Chicago was practically giddy to report that unless i bought the protection plan on a $1,000 vacuum my only recourse is to continue to search for a human at Dyson to help me. Big box stores serve little value anymore other than padding profits through extended warrenties. My dad always said, if a company makes a good product (as Dyson claims they do) an extended warrenty is a waste of money. I’ve always supported big box stores because I assumed they supported the community and their employees. They just reduce employees to delivering bad news on bad policies. So sad.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Vereen,
      Thank you for sharing the response with us. We have reviewed your concern regarding power issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and help you in best possible way. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Sahil
      Dyson Customer Support. dysonglobal

  • Rated 3 out of 5 stars

    It does the job.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum my only complaint is that it doesn't come with a second battery or i wish you could use the charge cord and have the vacuum turn on if needed. It usually only lasts 30 min on carpet on auto setting. I also dont like the soft roller for hard wood floors. The light on the soft roller is awesome but the soft roller doesn't really suck up dirt.

    I would recommend this to a friend