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Customer Ratings & Reviews

Your price for this item is $949.00
The comparable value price is $1,049.99

Customer reviews

Rating 4.6 out of 5 stars with 365 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 365 reviews
  • Rated 5 out of 5 stars

    Best choice for vacuum devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long charge time and effective use with adjustable power options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dyson vacuum is very good I will remain my friend to buy this vacuum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dyson EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Excellent... :) - #1 Choce in rechargeable vacuums...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and the is cleans very well. Will recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Vacuum. The only flaw is that the battery doesn't last that long on medium thick carpet/Apartment type carpet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for what it does. Old Dyson works better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy Dyson

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy another Dyson product. They are very expensive and Dyson does not stand behind them when they fail. They will act like they care cause you to spend lots of time on the phone and mailing the product in to them only for them to do nothing but call regularly and ask what the status is. Finan another brand! My Miele has been going strong for 18 years!!! seriously look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello,
      thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Dyson Customer Support. dysonglobal

  • Rated 5 out of 5 stars

    vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have not used it yet. heard good things about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Best vacuum ckeaner invehted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall exceedes expecations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the display and the versatility and its features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dyson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I use it on all my floors, carpet, wood and rock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing love how no hair gets stuck on inside the vacumm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dyson

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order dyson on November 24, 2023, today is December 4, 2023, please ship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a great quality vacuum. Worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum works way better than expected on wood and carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic,love this product and the green light is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vacuum!! Excellent for picking up pet hair.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum cleaned my hardwood floor extremely well, but it stopped working in just 1 week. It's very heavy, and emptying the trash bin is very very CUMBERSOME.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, I'm sorry to hear the experience you had with the Dyson service center. Please contact us on a major social media channel if we can help and to discuss further. Best wishes, Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up better than any other vacuum i have had!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Dyson cordless vacuum, in December 2023, and within 30 days the wheel cracked off into pieces. I own 2 other stains and have never had problems. I took it back to Best Buy to exchange it for a new one, which is within the 60 days allowed for exchanges. When I told the manager I wanted to exchange it, he decided to refund the purchase back to my card. When I asked, what now, do I just go grab another one and re-purchase, he said yes. I went to grab another to find out that they were out of stock. When I pulled it up on-line, the vacuum was now $200 more than what I purchased it for. I went back to the manager within 2 minutes and told him, the problem and that I am not interested in paying $200 more for the same vacuum that broke, which I just wanted to exchange. He told me it was too late and there is nothing he could do. I tried calling customer service and they told me it was up to the manager to fix the problem and discount the new purchase for me. I went back to the store and talked to another manager that said she could only give me $50 off a new purchase, but there will be a sale coming up and they would honor the sale price within 60 days. I am getting close to 60 days and still no sale. Very frustrating and shocked that they would just fix the mistake that they made. Paying an additional $150 to replace a vacuum that broke while still under warranty is ridiculous.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Gen5detect Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support. dysonglobal