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Customer reviews

Rating 4.5 out of 5 stars with 276 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 276 reviews
  • Rated 5 out of 5 stars

    Best one yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an older dyson model upgraded to the new outsized. Pickes up everything and larger size cuts down on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a lot of animals and with the oversized we are vacuum the whole house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this vacuum in may i dont think the guy was suppose to sell it to me so thats pretty rad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ..

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    İt is broken so easyly..this is my 3 rd dyson vacuum but this one is really dissapointed..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the headache with DYSON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could go back and not buy this vacuum strictly due to stains poor customer service I would. $1,124 dollars not including tax I spent on this vacuum when it was new and first came out just to not sit around with broken parts still under warranty and nothing is in stock with Dyson. If you sit around and wait long enough they’ll then offer you a new vacuum replacement but will take up to 3 weeks to get and you have to return and wait for them to receive the old one first. So unless you own another vacuum have fun with nasty house you can’t clean for over a month. Never dealt with this from bissell that’s a fraction of the cost any issues under warranty they ship whatever right out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    dyson vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was so helpful to manage my floors, so functional...thanks to bestbuy ~~~♡

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Cordless VAC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Creat cleaner and the the laser light is great to expose the dirt. I love this vac!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dyson has always produced amazing products, you pay for what you get.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May have to return it :(

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard floor attachment works well. The carpet attachment makes a lot of scraping type noises.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello John, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Gen5outsize Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonus@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support. dysonglobal

  • Rated 4 out of 5 stars

    Dyson cordless vacumn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacumn picks up debris very easily. Great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pet friendly and easy to use. Expensive but worth the monies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been a Dyson user for years. Best vacuum yet!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Suction power
    Cons mentioned:
    Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Pet hair beware

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first description that came to mind for me when using this vacuum is that it’s mind blowingly impressive…which is ironic because you know, it does the opposite (it sucks things up if that wasn’t clear). Ok, terrible joke, moving on. But seriously, Dyson continues to show why (in my opinion) they are one of the best out there for superb quality vacuum cleaners. I honestly can’t quite believe how effect the Outsize is. I have a German Shepard/Korean Jindo mix (yep, really), and she has a double coat, meaning she has two layers of fur…meaning she sheds a LOT. After giving her a bath, loose fur flies off of her for days and ends up all over my house. You can actually see layers of it in the carpet. The Dyson Outsize is a life saver in dealing with this. It gets it ALL, on hard floors, carpet, rugs, stairs, you name it. It’s almost effortless on my part because it just glides along but don’t let that fool you, the suction power is unmatched, particularly in any other cordless vacuums. I love cordless vacuums because I live in a house with stairs and lugging a corded vacuum up and down the stairs is an absolute nightmare. My absolute favorite feature on the Outsize is the Auto feature that can sense if you’re vacuuming on carpet or hard floors, or if you have a particularly dirty spot on the floor. The suction power adjust accordingly, and I don’t have to do anything put keep pushing it. The price is high on this vacuum but think about what you get with it. It has a ton of accessories, which is it just me or is that becoming a rarity these days with vacuums? It has a wall mount, and it comes with two batteries. That’s huge by itself since yes, cordless vacuums do sometimes run out of power at the worst times. This way I can finish my chores by just switching the batteries out and keep doing my thing. Dyson knocked it out of the park, nothing bad to say. And I’m not ashamed to say that I’m in love with my vacuum cleaner.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Not even close to worth the price. Constant airway obstructions. I could’ve paid 1/10th of the price and got 10 times the vacuum

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello,
      Hope you are doing well!
      thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Cordless Vacuum. We recognize that this experience has not been up to your expectations, and we sincerely apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest be assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to skdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes, dysonglobal

  • Rated 1 out of 5 stars

    Plastic components break!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be easy with this vac. Connector at the bottom of cannister has broken. Wand plugs in but doesnt matter because of broken connector it sucks air now. Dyson please sale this broken part so i can fix this $1k mistake.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this item 2x. First one / defective part. Replaced this & the replacement had a missing part. Returned both items. Dyson needs to work on their quality control. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great suction and battery life but....

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months the wheels fell off and the screw holes were stripped so you couldnt screw them back on. Honestly, I have never seen a screw this small used on wheels. What a design flaw. If they fix this the product will be a 5 star product.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hi, we genuinely appreciate your patience in sharing your concern regarding the issue with the wheels of your Dyson Gen5 outsize Cordless Vacuum pro that you have been experiencing. We deeply apologize for any inconvenience caused and understand that this is not the quality experience we strive to provide our customers. We are delighted to know that your concern was resolved by proceeding with an exchange.
      Rest assured, we are committed to resolving this matter promptly and efficiently. Our team is more than happy to assist you in troubleshooting the root cause of the issue to ensure optimal performance or provide you with the next best possible resolution.
      For further detailed information and assistance, please don't hesitate to reach out to us via email at askdysonUS@dyson.com. To ensure prompt attention, kindly include "Dyson Review" in the subject line of your email. Your satisfaction is our utmost priority, and we're here to help you every step of the way.
      Best Wishes,
      Dyson Customer Support dysonglobal

  • Rated 1 out of 5 stars

    Wheels break off.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Invested in the Gen5Outsize less than a year ago. As others mention, wheels break off of the motorhead. Replacing that piece seems impossible. And worse, a new motorhead is not in stock on Dyson website and if it was in stock, is it worth buying it knowing the wheels likely will break again. Debating Dyson future purchases. It is a heck of a cordless vac when it works.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for sharing your experience with us. We're truly sorry to hear about the issues you've faced with the Gen5Outsize motorhead, particularly with the wheels breaking off and the difficulty in finding a replacement. We understand how frustrating and disappointing this can be, especially considering your investment in the product.
      We want to assure you that we take your feedback seriously and are committed to improving our products. To address this issue, please reach out to our customer support team at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. They will be happy to assist you in finding a solution and ensuring that your vacuum is fully functional. Your satisfaction is our top priority, and we are dedicated to making things right.
      Thank you for your patience and understanding. dysonglobal

  • Rated 1 out of 5 stars

    Overpriced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the vacuum, but wish it had more maneuverability, a bigger hard floor optic head and a better way to empty the canister because it goes everywhere.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Joke of a vacuum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life maybe between 10-15 min , boost mode shut of as soon as as i put it on rug and this is not long hair one hair is short . So disappointed returned it after first use . 800 bux for this ? No wonder they give you 2 batteries cause one battery per room worth of cleaning shame shame shame

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hi,
      Greeting of the day!
      Thank you for taking the time to share your experience with us. We regret that you had to face an issue with your Dyson Cordless Vacuum and will work on this feedback for a better experience. Our primary objective is always to help our valued customer in the best possible way and will surely get a better experience ahead. For Future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Dyson Customer Support dysonglobal