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Customer Ratings & Reviews

$1,149.99

Customer reviews

Rating 4.5 out of 5 stars with 271 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the Gen5outsize Cordless Vacuum with 8 accessories for its powerful suction, long battery life, and overall performance. Users find it easy to use and value the large dustbin, helpful laser, and included accessories. The main drawback mentioned is its weight, with some also noting the noise level. A few customers mentioned concerns about the price, carpet cleaning ability, and wall mount design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 271 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything good really good Works perfect no problems

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Expensive & Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum because we have a first generation Dyson Outsize and I wanted an updated version. Once I got it home and used it for the first time, I discovered that it is extremely loud. I started to read reviews of this vacuum and apparently it's a pretty common complaint. To spend over $1,000 on a vacuum and have a beast so loud is absolutely unacceptable. I returned it the next day for a refund. Don't waste your money on this model.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hi, thank you for sharing your concern with us. We appreciate your efforts and please accept our humble apologies for the inconvenience caused by this. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
      Best Wishes,
      Dyson Customer Support dysonglobal

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very great vacuum cleaner. I am glad I purchased it

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Wheel popped off

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the V15 for many years. And after a fall, it broke. I picked up this one becasue of tge size and ots the gen 5. I have own it less then a week, the wheel has popped of and is broken?!!!! This is going right back and i may not get another one as another customer had the same issue. I got it on sale for $800.00 but that is very expensive for under a week of useage!

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello,
      thank you for sharing the response with us. We have reviewed your concern regarding having multiple issues with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
      Best Wishes,
      Dyson Customer Support. dysonglobal

  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Super clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome, that is all that needs to be said about this Dyson.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Vacuum Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NOW vacuum every day!!! This is amazing!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Vacuume

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good vacuum but, it’s heavy on the hand to hold for a while, and the vacuum didn’t come with all the accessories compared to the old version. But very overpriced.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    dependable vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only thing have to wish the machine was not so heavy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum. The light feature assures you of picking up all debris from the surface.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Gen5outsize Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT, Love it, huge upgrade. Highly recommend!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good vacuum

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best one I found works very well and quick I do prefer smaller drum for lighter weight

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are delighted to hear that your Dyson - Gen5outsize Cordless Vacuum, is meeting your expectations. Our commitment is to deliver exceptional products and services, and your insights help us continuously improve. Feedback from our customer's plays a crucial role in enhancing the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Dyson vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and powerful. We love this model. This is are 4th dyson vacuum and the best by far.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Gen5outsize Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Great vacuum, worth the investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a while to pick this one up, but it was well worth the wait! I've only had it for a few weeks. While it's a decent size/weight for a handheld, it works like a charm on every surface I need it to. It also has just the right types of attachments we would ever need. Looking forward to more time with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great changes for this model. Like where they moved the on button. No longer on the handle so no accidental starts. Works well and vacuums up all the pet hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, more than expected.Very easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does its job well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with the vacuum itself, works great. I would have gave 5 stars, but Dyson changed the attachments and batteries from the previous versions. So this just leads to more waste as I can not use my previous acquired accessories and batteries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dyson ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dyson is nice and good for animals hair. Also for dust tells you all the bacteria there is and what you’re picking up 100% recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum bad battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted this for her birthday and she claims its the best Vacuum she has ever owned. The only problem I see with it is the battery life if you have a larger house. This one comes with a extra battery but still this in her opinion is the only drawback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum! I have an older cordless Dyson that’s smaller but what I love about this one is the filter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dyson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good vacuum. It's not that heavy and does a good job. However, it is advertised that it can run up to 140 minutes without needing to charge it, but the dyson only lasts me around 70 minutes...

    I would recommend this to a friend