Customer Ratings & Reviews
- Model:
- 447923-01
- SKU:
- 6539475
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.6 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the impressive suction power and long battery life of the Gen5outsize Cordless Vacuum. Many appreciate its ease of use and the large dustbin capacity, while some find the weight to be a drawback. Other features, such as the laser-assisted cleaning and included accessories, also receive positive feedback.
This summary was generated by AI based on customer reviews.
Best Vacuum Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best vacuum ever! The light is priceless, shows such much dog or cat hair, worth every penny.
I would recommend this to a friend- Pros mentioned:Suction power
V5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best vaccuum known to us humans. Picks up dust and pet hair easily, and also comes with an array of attachments.
I would recommend this to a friend - Pros mentioned:Battery life
Been great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been great so far..havent had to use the 2nd battery.
I would recommend this to a friend Reviews scaring us away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent evening reading reviews of Dyson cordless stick vacuums and I must say it appears that the quality doesn't appear to be worth investing retiree money on a product that may work or not work for weeks or months. Battery life, parts breaking, product not turning on. Wow.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, please accept our sincerest apologies. We’d like to resolve this for you as quickly as possible. We request you please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. Our team is committed to assisting you and ensuring the issue is rectified promptly. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding as we work to make this right.
Great until it breaks...horrible customer exp.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a single story home with hardwood floors and a golden retriever, we loved our vacuum at first when we purchased it Dec 2021, until it broke. One of the vacuum head wheel axles broke inside the housing and unable to fix. This happened in June 2024 and we called customer service which, by the way, always takes at least an hour of your time every time you call, and were told we were beyond the two year warranty and we could buy a new head. This was frustrating but understood however the part was out of inventory and we would be contacted when it was back in stock in 2 months. This seemed a bit long for a part to be out of inventory but we waited. We were never notified and I called in August, same one hour experience, to be told it is still out of stock. I called in September then October with the same experience and the same answer. I finally lost patience and called in November and the same experience, waited for over an hour after requesting to speak with a supervisor. They are unable to call customers so you have to wait on hold for a supervisor. Collectively between my wife and I, we've spent hours on the phone with customer service and the issue was never resolved as the last time I waited for over 90 minutes and they never found a supervisor. I couldn't wait any longer. It appears the only resolution is to buy a new vacuum which is greatly disappointing. As much as I love this product, Dyson customer service experience is awful and they do not stand behind the quality of their products. I recommend buying a shark vacuum as they're cheaper but have decent performance and if it breaks, it's cheaper to replace versus the expensive Dyson...and you'll save hours of your time and aggravation.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Gen5outsize Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Dyson cordless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get a chance to use it.. opened the box and there was a different product in the box. Looked like to me someone took the original product and replaced it with cheaper model.. never got the the chance to use the product.. ended up up going to Amazon to order it.. still waiting on ot
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.