Customer Ratings & Reviews

The Dysin Gen5 Outsize is the latest and greatest entry from Dysin into the world of cordless stick vacuums. With Dyson having legendary suction, the Gen5 Outsize is no exception. The vacuum comes packaged well with a large amount of card board separating all of the components. Once put together, I completely charged not 1, but 2 batteries! That's right, the Gen5 Outsize comes with 2 batteries and 2 chargers! The Gen5 Outsize also comes with two different detachable brush rollers. One of them is for hard floors. That is my favorite feature of the vacuum, the hard floor roller. It has a green light on it the illuminates the floors so you can see all the dirt. You'll be shocked at how dirty your floors actually are! The carpet brush roller was, in my opinion, not the best part of this Dyson. We have pretty thick carpet and the Gen5 Outsize bogged down while trying to vacuum it. We even adjusted it on the brush roller and, at best, it was difficult to push across the carpet and it sounded like the brush roller was struggling. The Dyson has a digital display that constantly displays particle measurements as you are vacuuming. It also lets you adjust the power setting and it will show you the estimated battery life. I alsoblike the autobsuction power setting. As you vacuum, the Dyson will automatically increase or decrease the suction power based on the amount of dirt it detects. The Gen5 Outsize also has a realy cool built in wand/brush the slides out from around the dust collection bin. All in all, it is a decent vacuum. I just wish it did a better job on thick carpet.

Non- Stop amazement in what could go wrong next. Unbelievably BAD as of late. Endless problems with receiving merchandise that isn't damaged, defective, pre-opened, wrong etc etc.

So far, this Dyson product works as advertised. The Outsize bin is a little on heavy side. Even with the discount, it seems like an excessive amount to pay for a portable vacuum. I purchased this item largely because I have a dog who won't stop shedding at home or in the car. The outsize bin comes in handy as well as the suction power.

I love the Dyson. It picks up beautiful. The led light makes where you can see dirt that is on the floor much easier and it picks up great on the carpet as well. The two batteries will clean my whole house. The only thing is I think the battery is a little heavy. I’m really glad i purchased it.

The best vacuum ever! The light is priceless, shows such much dog or cat hair, worth every penny.

Best vaccuum known to us humans. Picks up dust and pet hair easily, and also comes with an array of attachments.

Its been great so far..havent had to use the 2nd battery.

Spent evening reading reviews of Dyson cordless stick vacuums and I must say it appears that the quality doesn't appear to be worth investing retiree money on a product that may work or not work for weeks or months. Battery life, parts breaking, product not turning on. Wow.

We have a single story home with hardwood floors and a golden retriever, we loved our vacuum at first when we purchased it Dec 2021, until it broke. One of the vacuum head wheel axles broke inside the housing and unable to fix. This happened in June 2024 and we called customer service which, by the way, always takes at least an hour of your time every time you call, and were told we were beyond the two year warranty and we could buy a new head. This was frustrating but understood however the part was out of inventory and we would be contacted when it was back in stock in 2 months. This seemed a bit long for a part to be out of inventory but we waited. We were never notified and I called in August, same one hour experience, to be told it is still out of stock. I called in September then October with the same experience and the same answer. I finally lost patience and called in November and the same experience, waited for over an hour after requesting to speak with a supervisor. They are unable to call customers so you have to wait on hold for a supervisor. Collectively between my wife and I, we've spent hours on the phone with customer service and the issue was never resolved as the last time I waited for over 90 minutes and they never found a supervisor. I couldn't wait any longer. It appears the only resolution is to buy a new vacuum which is greatly disappointing. As much as I love this product, Dyson customer service experience is awful and they do not stand behind the quality of their products. I recommend buying a shark vacuum as they're cheaper but have decent performance and if it breaks, it's cheaper to replace versus the expensive Dyson...and you'll save hours of your time and aggravation.

Didn’t get a chance to use it.. opened the box and there was a different product in the box. Looked like to me someone took the original product and replaced it with cheaper model.. never got the the chance to use the product.. ended up up going to Amazon to order it.. still waiting on ot