Customer Ratings & Reviews
- Model:
- 965432-01
- SKU:
- 6459317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter's impact on air quality and its long filter life. Users also appreciate the ease of use and installation, as well as the overall performance and proper fit within compatible Dyson models. The main drawback mentioned by customers is the high price, with a few also noting an unpleasant smell.
This summary was generated by AI based on customer reviews.
Come and get my money back for it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it delivered ,they canceled it as soon as I got home they said they canceled it and I have not yet received my money back. I paid cash.
No, I would not recommend this to a friendAwful smell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so disappointed with this filter :/ I’ve bought it 3 months ago for my baby’s room, so it’s almost new. I have recently started noticing some weird smell, kind of sour and moldy at the same time. It took me some time to figure out that it was actually coming from our Dyson air purifier. I turned it off and the next morning the smell completely disappeared. I’ve been using Dyson for a few years now. I did have a problem with a machine before and got it replaced, but never had any issues with their filters. Unfortunately, I can’t exchange or return this filter any longer and I don’t want to spend $70+ on the new filter that could be causing the same issue. I don’t even know if it’s safe to use these filters, or they have added some chemicals that are causing that smell. As everyone else can see, there were other reviewers mentioning the same problem with these filters. I’m wondering when Dyson representatives are going to address this issue?
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
- Pros mentioned:Ease of use
Dyson Replacement Filter
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filters. Took some time to make sure I put them in right but once I did.. it was good.
I would recommend this to a friend - Pros mentioned:Filter life
Does well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this filter before. Works well and gathers a lot by the time it’s ready to be changed.
I would recommend this to a friend - Pros mentioned:Overall performance
Does it's job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it's meant to do. I've tried filter alternatives without success.
I would recommend this to a friend Research and find better option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This newly designed combination filter is NOTHING compared to the original. I am unsatisfied with this purchase. I ran my Dyson air purifier continuously for over a year since the initial purchase and then received the first notice to replace the original filter. Now here we are in December…9 months later and I just got an NEW alert to replace the filter AGAIN. This is quite annoying considering there has been ZERO change in my environment, usage habits, or any other factors on my part. The only change is Dyson discontinuing the original 2-part filter that came with my machine. This new combination filter is supposed to be “easier to change” according to Dyson because it contains the carbon and Hepa in one. but Is snapping the green carbon filter into place first then encasing it with the purple Hepa filter really more difficult? No way. The company wants to offer a subpar product at the same price point.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Abigail, this is Kelly with Dyson. We're sorry to hear that you've found the new filters to be a source of frustration and disappointment. The filters work the exact same as the older ones do. The new design purely environmental, making the same filter into less pieces. The filters have the same life performance, about 4400 hours. If you have poor indoor or outdoor air quality, or have the machine in use more often, you might have to replace them more frequently. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use
Dyson filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and Easy to install into my dyson air purifier. No complaints.
I would recommend this to a friend - Pros mentioned:Air quality
Gets the job done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaner air equals better sleep. I love my Dyson and I love the sleep assist
I would recommend this to a friend Human
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, good service thanks to Luke, one of the Ammon employees.
I would recommend this to a friend- Pros mentioned:Fit
Dyson Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect fit for a replacement part. Hassle free and works great!
I would recommend this to a friend - Pros mentioned:Air quality
Genuine Dyson Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came as expected. Genuine Dyson Filter. Cant ask for much more.
I would recommend this to a friend - Pros mentioned:Air quality
Hepa filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great filters and really clean the air. I recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Nice!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i needed. Easy to install. No "new filter smell"
I would recommend this to a friend - Pros mentioned:Ease of use
Dust free
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice easy to take old one out and put new one in
I would recommend this to a friend - Pros mentioned:Air quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An all in kme filter its great worked as it should
I would recommend this to a friend Does not fit all models it claims to!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if possible! Buyer beware this does not fit all the models that the description says it does! This is my third attempt to find filters that fit this offer Dyson model. No luck on Amazon ( also claimed it would it), here, and Dyson also no longer sells.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve encountered in finding the correct filters for your Dyson model. We understand how frustrating this must be, especially after multiple attempts.
Your satisfaction is important to us, and we regret that the product description did not accurately reflect compatibility. While Dyson may no longer sell the filters directly, we would love to help you explore alternative options to ensure you find the correct fit.
For personalized assistance, please feel free to email us at askdysonUS@dyson.com with the Subject Line "Dyson Review", and our team will gladly look into this matter further for you.
Pricy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters are rather costly and don’t always reset the “change filter” indicator when you do so. They work well though.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Eric, this is Kelly with Dyson. With our new filters that are 2 separate pieces rather than 4 separate pieces, you will still need to reset both filters, when changing them out. If you have any issues, let us know. You can reach us at askdysonUS@dyson.com.
Kind wishes,
Kelly
Dyson Customer Support
I received a used filter.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two filters from Best Buy. One of them came used, but with a round tape seal that looked new. The filter inside was in an opened plastic bag. It was moldy and dark grey. Obviously, somebody put the old filter in the box, put a fresh round seal and returned it to Best Buy. Essentially getting a free filter. They then unknowingly sold it again. From now on, I buy my filters directly from Dyson and NEVER from Best Buy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding issue with the filters for your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Different from the original
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as thick. Seems a lot thinner than the original one.
No, I would not recommend this to a friendPoor Quality Filter, doesn't last long & bad odors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new filter is horrible. I purchased it at the end of last year during winter, but did not use it much. In April of this year I started it up, but it had a weird moldy odor to it, just as others have described. It was barely used! No dust or anything in it. I have 90% life left according to the app, yet it is unusable now! I never had this problem with the previous filter. Unfortunately, it seems there is no other option BUT to use this filter. It is a waste of money in my opinion. Yet another gimmick Dyson is using to get more money from customers. I am now looking at other purifiers so I don't have to use this garbage. Seems there are a lot of other quality, better options on the market, and for cheaper.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Alison. Our Dyson experts are available and ready to help with your Dyson Purifier! Please send an email to questions.us@dyson.com with your serial number. Hope this helps!