Customer Ratings & Reviews
- Model:
- 965432-01
- SKU:
- 6459317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter's impact on air quality and its long filter life. Users also appreciate the ease of use and installation, as well as the overall performance and proper fit within compatible Dyson models. The main drawback mentioned by customers is the high price, with a few also noting an unpleasant smell.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Smell
Its emitting a horrible smell coming
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a horrible smell coming out of it. I never had this happen with the old filter? Anyone else smelling something?
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience that you had to face. This is not the experience Dyson strives to provide for its customers. However, we strive to provide the best experience for our customers. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Barely lasted 3 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely write bad reviews but this was absolutely disappointing. I don't think this new Combi version works as well as the old version. I installed it in January and not even 3 months later, it needed replacing. Even though their customer support says it is supposed to last up to a year, if you ran it everyday for 12 hours. We only run it about 8-10 hours a day, and it did not even last 3 months. Now I have to buy another one, and these aren't cheap!!! Dyson needs to make a better performing product at this price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your DysonI'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Never works right
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time i buy these and change them, the humidifier turns red like it hasn't been changed at all, I've bought 4 of these and the same problem everytime.
No, I would not recommend this to a friendA downgrade compared to old filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The carbon filter is now a cheap thin layer instead of the better carbon pellet style. It still “works” but the carbon layer now has less holding capacity and will be used up faster. Disappointed to see Dyson cheap out for premium filters.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The filter replacement hasn't been downgraded. We re-engineered the previous 2 part filter, to an easier to use and replace 1 part filter. The new filter has two pieces; one for the front and back of the unit. The life of the filter has not changed. You will still get about 4400 hours of use out of the filter.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Smell
Second one, develops smell after few weeks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one, develops smell after a few weeks. Dyson wont honor their own warranty and says it is bestbuys responsibility.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It's very unusual to hear of the issue you're reporting here. If you made a purchase of your filter directly from Dyson, it will include a 1-year guarantee. If the filter was purchased elsewhere, you would need to check with that retailer.
Best wishes,
Kelly
Dyson Customer Support
Fradulent product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not fit my HP04 device. It is visibly smaller than the filters that came with the device originally. I could not get it to snap in. Neither Best Buy or Dyson would replace the product even though it is labelled on the website and on the box as compatible with HP04. Total fraud.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Cheaply made and does not fit properly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the DP04 for less than 2 years and I have to say this new filter has me ready to abandon Dyson products all together. Over 500 dollars and now I can't find a filter that properly fits. Picked this up today and it should have been a simple install like the previous filter but NOPE. One side fits in good the other side not only doesn't fit in properly -and isn't recognized by the machine - but now I cannot get it out of the outer plastic! An air purifier SHOULD NOT be this much of a hassle and certainly not for the initial 500 dollar cost and nearly 200 dollar a year cost to run it!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Maggie, this is Kelly with Dyson. We're sorry to hear that you're having trouble with the replacement filter for your Dyson. So we can further assist with this, please contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not as good as original filter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I preferred the other original filters that had 2 layers. This one isn’t as strong nor worked as well.
No, I would not recommend this to a friendDon’t buy it … it isn’t compatible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. This filter does NOT fit/ nor is compatible with my TP04 despite Dyson claiming the new filter works like the previous model. It disappoints me that Dyson has done this to us loyal consumers. If you go on the Dyson website the don’t even have the previous working filters either. Just horrible.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. If you believe that the filter you have purchased is incorrect, you should be able to return that to the retailer for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Did not fit properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit properly.. Stuffing was made of material that didn’t allow any type of click closure
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
EHH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original filter that came with the fan was fantastic these seem to only last about 2-4 months,
No, I would not recommend this to a friend- Pros mentioned:Air quality
Expensive!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters are expensive l, I wish tgere was an alternative, but I suppose we pay for quality!
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi DLC13. This is Amanda from Dyson. We appreciate your feedback. The technology behind Dyson products is extensive and supported by teams of engineers to drive performance. We’d love the opportunity to answer any questions you may have. Please send an email to questions.us@dyson.com with your serial number and we'd be happy to help! Best Wishes, Amanda Dyson Customer Support
doesn’t fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just opened it and it turns out this filter doesn’t fit my Hot+Cool purifier but the return period is over. So I’m embarrassed how come it says the model number but wouldn’t fit
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for taking the time to share your experience with us. We truly value your feedback and are sorry to hear about the difficulties you've faced. We understand how frustrating this must have been for you.
At Dyson, we are committed to providing our customers with the best possible experience. Your satisfaction is our top priority. We will share your feedback with our dedicated team so that we can learn from this situation and improve our services in the future. Please email us at askdysonUS@dyson.com with your order details and a description of the problem you encountered, and our customer service team will work with you to make this right.
No returns accepted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT purchase this filter unless you are CERTAIN it fits your machine. Best Buy claims in their return policy you can’t return filters even though it’s not listed on the product page and it allows you to submit a return request.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
- Pros mentioned:Overall performance
Filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dyson filter does what its  supposed to do .
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Marco, this is Kelly with Dyson. We're glad to hear you were happy with this purchase. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
FALSE ADVERTISMENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WOULD NOT PURCHASE THIS PRODUCT IF YOU HAVE A DYSON COOL/HOT FAN. ALLEGEDLY THE FILTER SHOULD BE WORKING FOR THE FAN, BUT THE FAN WILL NOT RECOGNIZE THEIR IS A FILTER SO YOU WILL STILL HAVE THE REPLACE FILTER EMBLEM FOREVER STUCK ON THE SCREEN OF THE FAN.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you're having some trouble with replacing the filter in your Dyson. Please get in touch with our support team directly via email at askdysonUS@dyson.com and we'd be glad to help!
Best wishes,
Kelly
Dyson Customer Support
Needs to fit correctly like old filter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes high pitch sound after fan is kepnon for over 30mins.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you're having some issues with your Dyson air purifier. We'd be happy to help troubleshoot any problems that may arise. Please consider getting in touch with us directly at askdysonUS@dyson.com, and we'd be glad to help.
Best wishes,
Kelly
Dyson Customer Support
Don't buy for Dyson Cool Purifier with round top.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit my Dyson Cool purifier. It states it does on the product packaging. How disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you had trouble with replacing the filter in your Dyson Cool Purifier. We'd be happy to assist you in finding the proper filter. Please feel free to get in touch with us at askdysonUS@dyson.com and it'll be our pleasure to provide you with assistance.
Best wishes,
Kelly
Dyson Customer Support
Worthless after a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my original filter lasted more than a year and we use this everyday, about 14 hours a day. This replacement only lasted a month and the sensor says it's time for a replacement?!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We certainly want you to get the most out of your purifier and filter replacement.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Removes the heat instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After replacing my old original filters with this Combi filter, the heater no longer heats up my room like before. How is this possible due to a filter? I need to find the original 2 piece filters.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with the heat on your Dyson. A replacement filter would not affect the performance of your Dyson. We'd be happy to help troubleshoot the issue with you. Please feel free to get in touch with us directly via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support