Customer Ratings & Reviews
- Model:
- 965432-01
- SKU:
- 6459317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter's impact on air quality and its long filter life. Users also appreciate the ease of use and installation, as well as the overall performance and proper fit within compatible Dyson models. The main drawback mentioned by customers is the high price, with a few also noting an unpleasant smell.
This summary was generated by AI based on customer reviews.
Will not buy Dyson products again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a huge mistake buying two Dyson air purifiers/heater/fan. It doesn’t do any of three functions well.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Ken, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Genuine Replacement Filter. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Wrong filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was wrong size for my dyson fan. Poor description.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Obwon, this is Tia from Dyson! We regret hearing the filter you received wasn't compatible with your Dyson fan. For specific part assistance pertaining to your purifier, we encourage you to reach our support team directly at askdysonus@dyson.com.
Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Fit Issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit my HP04, will not recommend for this particular model. However Customer Service was really polite and return was easy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Our Dyson experts are available and ready to help with your Hp04! Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
Musky smell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without fail every time I replace this filter it emits a musky odor in under two months of use. I regret purchasing the fan/purifier for this reason.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Arianne,
Thank you for your review. This is Miella from Dyson. We don't anticipate a smell emitting from machines. If you're experiencing any smells, we recommend cleaning the machine as outlined in the user manual. As well, We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Dyson fan with new filter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do have this and did replace but my fan does not work now. I have the fan that collects and tells what is in the air. Air cleaner..that does not work. I may bring it into the geek squad at the store.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble with the new filter you've received. Please feel free to get in touch with us at askdysonUS@dyson.com and we'll be glad to walk you through some simple troubleshooting steps to get you back on track.
Best wishes,
Kelly
Dyson Customer Support
air filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was the wrong one. looked like the one i needed based on the photo. no worries. i sent it back and had to get the correct one somewhere else.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. Sorry to hear that you didn't have the correct filter for your Dyson purifier.
If ever needed, feel free to reach out to the Dyson support team for help with matching up your correct filter replacement at battery at askdysonus@dyson.com. Please keep in mind parts purchased through Dyson's site include a one year warranty.
Filter for my Dyson air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work with my unit. Even though they say it does
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Not like the original
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after 5 months we all got allergies at home.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you're having trouble with your replacement filter. We'd be glad to help. You can get in touch with us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Doesn’t fit!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont fit into my hp 07 Dyson Purifier! 0 stars! Do not recommend!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Poor Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very poor replacement for the original one with glass. It does not filter nearly as well as the prior one. N
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you haven't found that our new filters are working quite as well for you, as the older ones they replaced. If you need assistance with your machine, please do not hesitate to reach out to us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listed as the one that will fit my Dyson-nope doesn't fit. Had to send it back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Inga, this is Kelly with Dyson. We're sorry to hear that the filter you purchased didn't fit your machine. If you would like help in locating the correct filter for your machine, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Wont Fit!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This not fit on my dyson fan the sales rep says this work on my fan
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Does not fit
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this filter does not fit my Dyson.Incredibly frustrating.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Does not fit HP04
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a HP04 and this filter does not fit and now I'm unable to return.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jennifer, this is Kelly with Dyson. If you need assistance with locating the proper filter for your Dyson, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Filter life
Somewhat Pricey, But Worth It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works better than the 'substitute' compatible filters selling for half the price. (Search for reviews from those who have actually bought and used them.) It also lasts as long as advertised—one year given all-day usage. As for Best Buy... I purchased this online on a Saturday and it was delivered the next day with no extra charge.
I would recommend this to a friend - Pros mentioned:Filter lifeCons mentioned:Price
$$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rather pricy but it gets the job done. It lasts about 6 months for us but we have shedding pets
I would recommend this to a friend - Pros mentioned:Overall performance
Great item, just needs better instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much easier to install than the earlier versions. Only issue was I wish they would include more detailed instructions than just pictures that weren't too helpful if you didn't know this filter is different than the previous filters. Other than that, filter works great.
I would recommend this to a friend - Pros mentioned:Fit
Dyson filter replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived quickly and had clear instructions for replacement. It fits my filter and is working well.
I would recommend this to a friend - Pros mentioned:Air quality, Overall performance
Superb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality , performs well . Will buy again . You can notice the difference in the air
I would recommend this to a friend - Pros mentioned:Fit
Good filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect with dyson. Fits well and easy to instal
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Greeting of the day!
Thank you for taking the time to share your positive experience with us. Glad to hear that you are having an enjoyable time with your Dyson. We are thrilled you loved it and look forward to serving you again soon! For any further queries, please feel free to contact us. Thank you for your time and patience.
Best Wishes,
Dyson Customer Support