Customer Ratings & Reviews
- Model:
- 965432-01
- SKU:
- 6459317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter for its positive impact on air quality and long filter life. Users appreciate the ease of use, straightforward installation, and proper fit, with many having no complaints about the overall performance. The main drawbacks mentioned are the high price and, for a few users, an unpleasant smell.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Nice!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what i needed. Easy to install. No "new filter smell"
I would recommend this to a friend - Pros mentioned:Ease of use
Dust free
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice easy to take old one out and put new one in
I would recommend this to a friend Human
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, good service thanks to Luke, one of the Ammon employees.
I would recommend this to a friend- Pros mentioned:Air quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An all in kme filter its great worked as it should
I would recommend this to a friend Pricy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters are rather costly and don’t always reset the “change filter” indicator when you do so. They work well though.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Eric, this is Kelly with Dyson. With our new filters that are 2 separate pieces rather than 4 separate pieces, you will still need to reset both filters, when changing them out. If you have any issues, let us know. You can reach us at askdysonUS@dyson.com.
Kind wishes,
Kelly
Dyson Customer Support
Different from the original
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as thick. Seems a lot thinner than the original one.
No, I would not recommend this to a friendPoor Quality Filter, doesn't last long & bad odors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new filter is horrible. I purchased it at the end of last year during winter, but did not use it much. In April of this year I started it up, but it had a weird moldy odor to it, just as others have described. It was barely used! No dust or anything in it. I have 90% life left according to the app, yet it is unusable now! I never had this problem with the previous filter. Unfortunately, it seems there is no other option BUT to use this filter. It is a waste of money in my opinion. Yet another gimmick Dyson is using to get more money from customers. I am now looking at other purifiers so I don't have to use this garbage. Seems there are a lot of other quality, better options on the market, and for cheaper.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Alison. Our Dyson experts are available and ready to help with your Dyson Purifier! Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
I received a used filter.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two filters from Best Buy. One of them came used, but with a round tape seal that looked new. The filter inside was in an opened plastic bag. It was moldy and dark grey. Obviously, somebody put the old filter in the box, put a fresh round seal and returned it to Best Buy. Essentially getting a free filter. They then unknowingly sold it again. From now on, I buy my filters directly from Dyson and NEVER from Best Buy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding issue with the filters for your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
- Cons mentioned:Smell
Its emitting a horrible smell coming
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has a horrible smell coming out of it. I never had this happen with the old filter? Anyone else smelling something?
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience that you had to face. This is not the experience Dyson strives to provide for its customers. However, we strive to provide the best experience for our customers. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Barely lasted 3 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely write bad reviews but this was absolutely disappointing. I don't think this new Combi version works as well as the old version. I installed it in January and not even 3 months later, it needed replacing. Even though their customer support says it is supposed to last up to a year, if you ran it everyday for 12 hours. We only run it about 8-10 hours a day, and it did not even last 3 months. Now I have to buy another one, and these aren't cheap!!! Dyson needs to make a better performing product at this price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your DysonI'm very sorry to hear that your experience hasn't been up to our normal high standard. We do our best to provide a first class service to all our customers, I'm concerned to see that we've disappointed you on this occasion.
Best wishes,
Teanna
Dyson Expert
Does not fit all models it claims to!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if possible! Buyer beware this does not fit all the models that the description says it does! This is my third attempt to find filters that fit this offer Dyson model. No luck on Amazon ( also claimed it would it), here, and Dyson also no longer sells.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve encountered in finding the correct filters for your Dyson model. We understand how frustrating this must be, especially after multiple attempts.
Your satisfaction is important to us, and we regret that the product description did not accurately reflect compatibility. While Dyson may no longer sell the filters directly, we would love to help you explore alternative options to ensure you find the correct fit.
For personalized assistance, please feel free to email us at askdysonUS@dyson.com with the Subject Line "Dyson Review", and our team will gladly look into this matter further for you.
Come and get my money back for it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it delivered ,they canceled it as soon as I got home they said they canceled it and I have not yet received my money back. I paid cash.
No, I would not recommend this to a friendNever works right
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time i buy these and change them, the humidifier turns red like it hasn't been changed at all, I've bought 4 of these and the same problem everytime.
No, I would not recommend this to a friendA downgrade compared to old filters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The carbon filter is now a cheap thin layer instead of the better carbon pellet style. It still “works” but the carbon layer now has less holding capacity and will be used up faster. Disappointed to see Dyson cheap out for premium filters.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The filter replacement hasn't been downgraded. We re-engineered the previous 2 part filter, to an easier to use and replace 1 part filter. The new filter has two pieces; one for the front and back of the unit. The life of the filter has not changed. You will still get about 4400 hours of use out of the filter.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Smell
Second one, develops smell after few weeks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one, develops smell after a few weeks. Dyson wont honor their own warranty and says it is bestbuys responsibility.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It's very unusual to hear of the issue you're reporting here. If you made a purchase of your filter directly from Dyson, it will include a 1-year guarantee. If the filter was purchased elsewhere, you would need to check with that retailer.
Best wishes,
Kelly
Dyson Customer Support
Fradulent product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not fit my HP04 device. It is visibly smaller than the filters that came with the device originally. I could not get it to snap in. Neither Best Buy or Dyson would replace the product even though it is labelled on the website and on the box as compatible with HP04. Total fraud.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Cheaply made and does not fit properly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the DP04 for less than 2 years and I have to say this new filter has me ready to abandon Dyson products all together. Over 500 dollars and now I can't find a filter that properly fits. Picked this up today and it should have been a simple install like the previous filter but NOPE. One side fits in good the other side not only doesn't fit in properly -and isn't recognized by the machine - but now I cannot get it out of the outer plastic! An air purifier SHOULD NOT be this much of a hassle and certainly not for the initial 500 dollar cost and nearly 200 dollar a year cost to run it!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Maggie, this is Kelly with Dyson. We're sorry to hear that you're having trouble with the replacement filter for your Dyson. So we can further assist with this, please contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Don’t buy it … it isn’t compatible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. This filter does NOT fit/ nor is compatible with my TP04 despite Dyson claiming the new filter works like the previous model. It disappoints me that Dyson has done this to us loyal consumers. If you go on the Dyson website the don’t even have the previous working filters either. Just horrible.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. If you believe that the filter you have purchased is incorrect, you should be able to return that to the retailer for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Not as good as original filter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I preferred the other original filters that had 2 layers. This one isn’t as strong nor worked as well.
No, I would not recommend this to a friend- Pros mentioned:Air quality
Expensive!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters are expensive l, I wish tgere was an alternative, but I suppose we pay for quality!
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi DLC13. This is Amanda from Dyson. We appreciate your feedback. The technology behind Dyson products is extensive and supported by teams of engineers to drive performance. We’d love the opportunity to answer any questions you may have. Please send an email to questions.us@dyson.com with your serial number and we'd be happy to help! Best Wishes, Amanda Dyson Customer Support