Customer Ratings & Reviews
- Model:
- 965432-01
- SKU:
- 6459317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter's impact on air quality and its long filter life. Users also appreciate the ease of use and installation, as well as the overall performance and proper fit within compatible Dyson models. The main drawback mentioned by customers is the high price, with a few also noting an unpleasant smell.
This summary was generated by AI based on customer reviews.
The Filter to buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've seen a lot of knock off filters out there but the price and delivery were too good to pass up at Best Buy. Thanks!
I would recommend this to a friendExcellent delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for and delivery was super fast. Will purchase again!
I would recommend this to a friendThanks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amanda was wonderful,will continue to shop at the Bossier store
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello,
Greeting of the day!
Thank you for taking the time to share your positive experience with us. Glad to hear that you are having an enjoyable time with your Dyson. We are thrilled you loved it and look forward to serving you again soon! For any further queries, please feel free to contact us. Thank you for your time and patience.
Best Wishes,
Dyson Customer Support
- Pros mentioned:Air quality
I love my Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have asthma and allergies, this product does everything I need it to do.
I would recommend this to a friend DISAPPOINTED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new combined filters doesn’t perform to it’s minimum requirements. The auto target has not yet been reached since replacing them yesterday. I do not have that many pollutants in my house. And certainly would not allow any pollutants to persist this long. DO NOT BUY. If you can find the original filters that come individually get those and let me know where to find them.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello ASHARP,
Thank you for your review. This is Miella from Dyson. Our engineers have found that combining the filters does not affect the performance. For earthly efficiency, the filters were combined. We do recommend cleaning the sensors on the machine for the most accurate readings.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Does not fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does NOT it the DP04 Pure Cool Desk Purifier as others have noted. Just spent an hour on the phone with Dyson and problem is still not resolved.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Diane, this is Kelly with Dyson. We're to hear you're having some trouble fitting your replacement filter into the DP04. Your older, original filter was likely the first-gen filter which contained two separate 2-piece filters. The new design contains just one 2-piece filter. All 4 pieces of the first-gen filter do need to be removed, to fit the new filter. You will still also need to reset filter life on both filters. If you still have trouble, please get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Filter doesnt last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter doesnt last but a couple minths and are really expensive to replace. Wouldnt buy this again
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Frustrated,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson replacement filter for your purifier. The filters are designed to last 6-12 months, depending on your individual usage; if the machine it utilized more often or in auto mode, you may need to replace the filter sooner. The machine will alert you when it's time to do so.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support