Customer Ratings & Reviews
- Model:
- 965432-01
- SKU:
- 6459317
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Genuine Replacement Filter Combi 360° Glass HEPA and Activated Carbon Filter for its positive impact on air quality and long filter life. Users appreciate the ease of use, straightforward installation, and proper fit, with many having no complaints about the overall performance. The main drawbacks mentioned are the high price and, for a few users, an unpleasant smell.
This summary was generated by AI based on customer reviews.
EHH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original filter that came with the fan was fantastic these seem to only last about 2-4 months,
No, I would not recommend this to a frienddoesn’t fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just opened it and it turns out this filter doesn’t fit my Hot+Cool purifier but the return period is over. So I’m embarrassed how come it says the model number but wouldn’t fit
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for taking the time to share your experience with us. We truly value your feedback and are sorry to hear about the difficulties you've faced. We understand how frustrating this must have been for you.
At Dyson, we are committed to providing our customers with the best possible experience. Your satisfaction is our top priority. We will share your feedback with our dedicated team so that we can learn from this situation and improve our services in the future. Please email us at askdysonUS@dyson.com with your order details and a description of the problem you encountered, and our customer service team will work with you to make this right.
Did not fit properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit properly.. Stuffing was made of material that didn’t allow any type of click closure
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We are sorry to learn about the difficulties you've encountered with the machine.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
No returns accepted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT purchase this filter unless you are CERTAIN it fits your machine. Best Buy claims in their return policy you can’t return filters even though it’s not listed on the product page and it allows you to submit a return request.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
- Pros mentioned:Overall performance
Filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dyson filter does what its  supposed to do .
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Marco, this is Kelly with Dyson. We're glad to hear you were happy with this purchase. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
FALSE ADVERTISMENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WOULD NOT PURCHASE THIS PRODUCT IF YOU HAVE A DYSON COOL/HOT FAN. ALLEGEDLY THE FILTER SHOULD BE WORKING FOR THE FAN, BUT THE FAN WILL NOT RECOGNIZE THEIR IS A FILTER SO YOU WILL STILL HAVE THE REPLACE FILTER EMBLEM FOREVER STUCK ON THE SCREEN OF THE FAN.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you're having some trouble with replacing the filter in your Dyson. Please get in touch with our support team directly via email at askdysonUS@dyson.com and we'd be glad to help!
Best wishes,
Kelly
Dyson Customer Support
Don't buy for Dyson Cool Purifier with round top.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit my Dyson Cool purifier. It states it does on the product packaging. How disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you had trouble with replacing the filter in your Dyson Cool Purifier. We'd be happy to assist you in finding the proper filter. Please feel free to get in touch with us at askdysonUS@dyson.com and it'll be our pleasure to provide you with assistance.
Best wishes,
Kelly
Dyson Customer Support
Needs to fit correctly like old filter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes high pitch sound after fan is kepnon for over 30mins.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you're having some issues with your Dyson air purifier. We'd be happy to help troubleshoot any problems that may arise. Please consider getting in touch with us directly at askdysonUS@dyson.com, and we'd be glad to help.
Best wishes,
Kelly
Dyson Customer Support
Worthless after a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my original filter lasted more than a year and we use this everyday, about 14 hours a day. This replacement only lasted a month and the sensor says it's time for a replacement?!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We certainly want you to get the most out of your purifier and filter replacement.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Removes the heat instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After replacing my old original filters with this Combi filter, the heater no longer heats up my room like before. How is this possible due to a filter? I need to find the original 2 piece filters.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with the heat on your Dyson. A replacement filter would not affect the performance of your Dyson. We'd be happy to help troubleshoot the issue with you. Please feel free to get in touch with us directly via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Wrong filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was wrong size for my dyson fan. Poor description.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Obwon, this is Tia from Dyson! We regret hearing the filter you received wasn't compatible with your Dyson fan. For specific part assistance pertaining to your purifier, we encourage you to reach our support team directly at askdysonus@dyson.com.
Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Will not buy Dyson products again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a huge mistake buying two Dyson air purifiers/heater/fan. It doesn’t do any of three functions well.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Ken, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Genuine Replacement Filter. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Fit Issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit my HP04, will not recommend for this particular model. However Customer Service was really polite and return was easy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Our Dyson experts are available and ready to help with your Hp04! Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
Musky smell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without fail every time I replace this filter it emits a musky odor in under two months of use. I regret purchasing the fan/purifier for this reason.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Arianne,
Thank you for your review. This is Miella from Dyson. We don't anticipate a smell emitting from machines. If you're experiencing any smells, we recommend cleaning the machine as outlined in the user manual. As well, We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Dyson fan with new filter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do have this and did replace but my fan does not work now. I have the fan that collects and tells what is in the air. Air cleaner..that does not work. I may bring it into the geek squad at the store.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're having trouble with the new filter you've received. Please feel free to get in touch with us at askdysonUS@dyson.com and we'll be glad to walk you through some simple troubleshooting steps to get you back on track.
Best wishes,
Kelly
Dyson Customer Support
air filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was the wrong one. looked like the one i needed based on the photo. no worries. i sent it back and had to get the correct one somewhere else.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. Sorry to hear that you didn't have the correct filter for your Dyson purifier.
If ever needed, feel free to reach out to the Dyson support team for help with matching up your correct filter replacement at battery at askdysonus@dyson.com. Please keep in mind parts purchased through Dyson's site include a one year warranty.
Filter for my Dyson air purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work with my unit. Even though they say it does
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Not like the original
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after 5 months we all got allergies at home.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you're having trouble with your replacement filter. We'd be glad to help. You can get in touch with us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Poor Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very poor replacement for the original one with glass. It does not filter nearly as well as the prior one. N
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you haven't found that our new filters are working quite as well for you, as the older ones they replaced. If you need assistance with your machine, please do not hesitate to reach out to us at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listed as the one that will fit my Dyson-nope doesn't fit. Had to send it back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Inga, this is Kelly with Dyson. We're sorry to hear that the filter you purchased didn't fit your machine. If you would like help in locating the correct filter for your machine, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support