Customer Ratings & Reviews
- Model:
- 573787-01
- SKU:
- 6590031
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the Hot+Cool AM09 Tower, Heater and Fan, particularly its heating capabilities, quiet operation, and overall performance as both a heater and fan. Users appreciate its ease of use and compact size compared to previous models. However, some customers have expressed concerns about the product's price and the presence of a filter.
This summary was generated by AI based on customer reviews.
Broke in less than a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in less than a month. It sounds like a car trying to start without gasoline. You can hear fans inside trying to spin and they stop and the illuminated power button turns off. Guess this is why I always see Dyson products at the BB Service desk.
No, I would not recommend this to a friendDyson cool and heat fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rotation only worked for awhile and stopped. Only good for small room.
I would recommend this to a friendUnexpectedly Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite pricey for the air flow and output. Expected it to produce more air flow than a less expensive fan but was disappointed. Have not used the heater feature yet. Have another Dyson fan that does work much better which is the taller style without the heater option.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
Embarrassment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Unit was a Christmas present for grandma and did not work. I was embarrassed in front of my family. I returned for a refund. SHAME! Should have 0 stars.
No, I would not recommend this to a friendHeating is Fine, Cooling is Not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and returned this item within 24 hours. Its stylish and all, but NOT worth the money, not even close. The range of air is okay… the heating is good, but the “cooling” is not. Dont buy it unless your living quarters is really small and you have decent disposal income.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your honest feedback regarding the Dyson Hot+Cool AM09. We’re sorry to hear that the product didn’t meet your expectations and that you chose to return it shortly after purchase. We appreciate your insights on its performance, particularly with the cooling feature. While the AM09 is designed for effective heating and air projection, we understand that cooling capabilities are equally important for many customers. Your feedback helps us recognize where improvements can be made to ensure a better experience. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Dyson Hot -Cool AM09
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't put out as much heat as anticipated. Not sure if it will do the intended job
No, I would not recommend this to a friend- Cons mentioned:Filter
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning after less than 2 months. Power cord gets hotter than other heaters I’ve used. A week ago it started tripping the breaker. Tried on multiple outlets on different breakers trip each one. This model doesn’t have a filter to clean or anything like that.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Justin, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Hot+Cool AM09. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonus@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would work great since it was a Dyson and 300 bucks. It will not keep a regular size room warm. Don't waste your money I returned it and got a cheaper one that works good.
No, I would not recommend this to a friendGood fan but Part was missing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote was missing in the order.Dyson Hot+Cool AM09 Tower, Heater and Fan is overall good.
I would recommend this to a friendSmall and not strong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is small so the wind is not strong. I recommend it to use for kids not adult
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not heat, just a warm breeze. For that amount of money it is a very disappointing item
No, I would not recommend this to a friendRemote is worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is worth. Also, heating is not working smoothly as I expected.
No, I would not recommend this to a friendUnsatisfactory delivery service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, i tried to report the poor delivery service but not sure if it reached the right department so i hope this gets to the right one. Poor!!!!! delivery. Product which is not a cheap item was left at the doorstep with no one signing receipt. It was discovered by a security officer who saw it up front. Not the receiving area and in the front of the Museum Customer entrance.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this delivery experience must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. If you need further assistance regarding your delivery issue, you can reach out to Dyson’s customer support here or check their complaint process here. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
very expensive for what it offers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A $20 fan cools more than this, in heater mode it smells like burnt plastic
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Quality of the fan looks cheaply made
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We’re sorry to hear that the fan did not meet your expectations in terms of quality and value.
Your satisfaction is very important to us, and we appreciate you bringing this to our attention. We strive to maintain high standards for all Dyson products, and we regret that this one didn’t meet your expectations. If there’s anything we can do to assist you, whether through troubleshooting or discussing potential solutions, we’d be happy to help.
For further support, please feel free to email us at askdysonUS@dyson.com with the Subject Line "Dyson Review", and our team will look into this matter for you.
Not effective cooling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fan advertises that it cools, however, no matter which setting I chose, the cooling feature of this fan doesn't work well.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
So small and very expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No working properly . Its just a simple heater. That you can buy a different brand for 80 dollars
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Does not blow cold air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and the brand I expected better, at the end of the day, it’s just a fan. An expensive one at that.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this experience must have been for you, and we are genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Wouldn’t buy..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this fan for about a week. While it was running the heat cycle the device popped, had a burnt smell and stopped working.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we sincerely regret to hear about your experience with the Dyson Hot+Cool AM09 Tower. A malfunction like this is understandably concerning, and we truly apologize for the inconvenience.
Your feedback is invaluable, and we appreciate you taking the time to share it. For immediate assistance, please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Our team is here to help and will do our best to investigate the issue and provide support.
air pressure is 0 on speed 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.air pressure is 0 on speed 10. I turned it on but no air, I was keep moving to find air. No, I would not recommend this to a friend
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced. It’s disappointing to hear that the product did not perform as expected, especially at the highest speed setting. Your input is extremely valuable to us, and we’d like to help resolve this issue. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you once again for sharing your experience!