Customer Ratings & Reviews
- Model:
- 573787-01
- SKU:
- 6590031
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the excellent heating and cooling capabilities, quiet operation, and ease of use of the Hot+Cool AM09 Tower. Many appreciate its compact size and overall performance, while also praising the effectiveness of the fan function. However, some customers express disappointment regarding the lack of a HEPA filter. A common concern is the relatively high price point.
This summary was generated by AI based on customer reviews.
Good product in the winter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warms up the room nicely. Direct heat is not extremely hot.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello James, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Fan. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
Dyson cool and heat fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rotation only worked for awhile and stopped. Only good for small room.
I would recommend this to a friendUnexpectedly Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite pricey for the air flow and output. Expected it to produce more air flow than a less expensive fan but was disappointed. Have not used the heater feature yet. Have another Dyson fan that does work much better which is the taller style without the heater option.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
Bought Another One!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this Dyson machine so much we bought another one!!
I would recommend this to a friend- Cons mentioned:Filter
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning after less than 2 months. Power cord gets hotter than other heaters I’ve used. A week ago it started tripping the breaker. Tried on multiple outlets on different breakers trip each one. This model doesn’t have a filter to clean or anything like that.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Justin, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Hot+Cool AM09. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonus@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Heating is Fine, Cooling is Not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and returned this item within 24 hours. Its stylish and all, but NOT worth the money, not even close. The range of air is okay… the heating is good, but the “cooling” is not. Dont buy it unless your living quarters is really small and you have decent disposal income.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your honest feedback regarding the Dyson Hot+Cool AM09. We’re sorry to hear that the product didn’t meet your expectations and that you chose to return it shortly after purchase. We appreciate your insights on its performance, particularly with the cooling feature. While the AM09 is designed for effective heating and air projection, we understand that cooling capabilities are equally important for many customers. Your feedback helps us recognize where improvements can be made to ensure a better experience. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Small and not strong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is small so the wind is not strong. I recommend it to use for kids not adult
No, I would not recommend this to a friendGood fan but Part was missing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote was missing in the order.Dyson Hot+Cool AM09 Tower, Heater and Fan is overall good.
I would recommend this to a friendUnsatisfactory delivery service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, i tried to report the poor delivery service but not sure if it reached the right department so i hope this gets to the right one. Poor!!!!! delivery. Product which is not a cheap item was left at the doorstep with no one signing receipt. It was discovered by a security officer who saw it up front. Not the receiving area and in the front of the Museum Customer entrance.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this delivery experience must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. If you need further assistance regarding your delivery issue, you can reach out to Dyson’s customer support here or check their complaint process here. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
very expensive for what it offers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A $20 fan cools more than this, in heater mode it smells like burnt plastic
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Quality of the fan looks cheaply made
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We’re sorry to hear that the fan did not meet your expectations in terms of quality and value.
Your satisfaction is very important to us, and we appreciate you bringing this to our attention. We strive to maintain high standards for all Dyson products, and we regret that this one didn’t meet your expectations. If there’s anything we can do to assist you, whether through troubleshooting or discussing potential solutions, we’d be happy to help.
For further support, please feel free to email us at askdysonUS@dyson.com with the Subject Line "Dyson Review", and our team will look into this matter for you.
Not effective cooling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fan advertises that it cools, however, no matter which setting I chose, the cooling feature of this fan doesn't work well.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
So small and very expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No working properly . Its just a simple heater. That you can buy a different brand for 80 dollars
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Does not blow cold air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and the brand I expected better, at the end of the day, it’s just a fan. An expensive one at that.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this experience must have been for you, and we are genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Wouldn’t buy..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this fan for about a week. While it was running the heat cycle the device popped, had a burnt smell and stopped working.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we sincerely regret to hear about your experience with the Dyson Hot+Cool AM09 Tower. A malfunction like this is understandably concerning, and we truly apologize for the inconvenience.
Your feedback is invaluable, and we appreciate you taking the time to share it. For immediate assistance, please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Our team is here to help and will do our best to investigate the issue and provide support.
air pressure is 0 on speed 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.air pressure is 0 on speed 10. I turned it on but no air, I was keep moving to find air. No, I would not recommend this to a friend
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced. It’s disappointing to hear that the product did not perform as expected, especially at the highest speed setting. Your input is extremely valuable to us, and we’d like to help resolve this issue. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you once again for sharing your experience!
Wasnt what i had hoped for
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan speed wasnt verry powerful on the highest setting. Having several Dyson products already, I guess I may have had my expectations too high.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Tony, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson - Hot+Cool AM09 Tower, Heater and Fan. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Saving your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not produce good heat!! Would be better off with a 40-50 dollar heater.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Pros mentioned:Ease of use, Heating, Noise level
Excellent heater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent heater. Quiet and heats up large area quickly. Shuts off automatically when desired temperature is reached. Very easy to move from one room to another
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Daniel, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Hot+Cool AM09 Tower, Heater and Fan. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.
- Pros mentioned:Heating, Noise level, Size
Dyson air or heat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for heating or cooling. Perfect size & quiet. This is second one I have purchased.
I would recommend this to a friend