Customer Ratings & Reviews
- Model:
- 664610-01
- SKU:
- 12471355
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Never Heated Anything
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize I was mostly getting an air purifier with a fan and a little heat. My brother has a couple of small little space heaters ($50-$100) and they do a fine job heating up his much bigger area. So when I invested in the $500 one to use to heat my much smaller area I had big expectations. The issue is it just never warmed anything up. If I put my face right up to it I can feel some heat emanating but nothing in the room and the higher I increase the fan power it just blows lukewarm/cool air on me. I actually got colder using it. I'm surprised people said this could heat up a room. I have it on max heat and the temp. reading hasn't change at all in over an hour. Again, my space is not that big. My brother with his high ceilings and $75 vornado is nice and toasty to the point we have to turn it off after a while because it gets too warm (for us, not the vornado). I'm contemplating picking up the non-air purifier version just to see if there is any difference or maybe I just got a busted one.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Alex, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Hot+Cool Gen1 HP10 Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Premium price for fancy life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for premium product, got a very average and basic fan. If you want to be fancy this is it otherwise no need to pay this much for air
No, I would not recommend this to a friendDisappointed.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I purchased this in December and it melted in March. I had to pay to send it back to Dyson as it was under their warranty. They did send me a replacement machine back but overall feel like it should have lasted longer.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your feedback with us. We're deeply sorry to hear about your experience with the product. We completely understand how frustrating and disappointing it must have been to face this issue and go through the return process.
We truly value your input, as it helps us ensure better quality and service for our customers. Please email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention to this matter.
NOT GOOD.!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat quality is not good. The heat quality is poor. Additionally, it emits a strong odor into the room. The odor is so intense that when it warms up, your throat burns while breathing. Therefore, I am not satisfied with the product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
No app control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all it works well but i don’t like the fact that this model can’t be connected to the app.
I would recommend this to a friendheat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating isn't strong. Have to sit about 2 feet away to feel the heat.
No, I would not recommend this to a friendSeeeeeeeeee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not blow cold air like the guy at best buy said.. Had to bring it back.
No, I would not recommend this to a friendThey sent me a used product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work properly thermostat didn't work. They sent me a used item. When I called customer service they told me someone else had owned it. If it worked I think it would be a great product but a bit pricey for my budget. Of course much less of a fire hazard. I returned it and that was a bit difficult but finally got a refund after I called my AMX office.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
Not What I Was Expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly was not very powerful and needed to exchange for a newer more powerful model.
No, I would not recommend this to a friendNever Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was shipped without the remote and Best Buy wont do anything about it. Deferred me to Dyson for warranty. It took so long for them to get back to me just to tell me the remote is out of stock. Now, because it has been 17 days instead of 15 days, Best Buy qont replace it. I was transferred to 6 people and they were all worthless. Now i have this $530 purifier that I cant use. Ill never shop here again.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Dear Jennifer,
Thank you for taking the time to share your review. We truly appreciate your feedback and effort. We are genuinely concerned to hear about your experience with your order, as it does not align with the exceptional service standards we strive to provide our customers. Please know that we are committed to delivering the best possible experience for our Dyson customers, and we sincerely apologize for any inconvenience you may have encountered. We would appreciate the opportunity to assist you further and resolve any outstanding concerns. To help us understand how we can improve our services in the future, we kindly request that you email askdysonUS@dyson.com, with the subject line "Dyson Review", so we can give prompt attention to this matter. We look forward to hearing from you soon and hope to address and resolve this issue to your satisfaction. Kindest regards, Dyson Customer Service
What in the world is everyone raving about?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t cool down anything at all. I have it all the way to 10 with the fan at max. Does nothing. Not worth the expensive price tag.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Negative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air it blows it’s like a regular fan. Might as well buy a regular fan for cheaper. Do not recommend
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
In house fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For price the product is crap. Fan speed is pathetic. You can hardly feel it’s on if you are on other side of room. You can get decent ungraded fan for 20% price and far better performance. Just Brand name but poor quality. Return the product within 1 week.
No, I would not recommend this to a friendDyson Customer Service is Incompetent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I have ever made from Best Buy. The fan was defective and Dyson has you work with their customer service to replace it. They received the replacement 4 weeks ago today saying I’d receive the replacement within 5-10 business days. I moved in the meantime (I explained this to three different customer service reps), but each rep confirmed it would be sent to the new address. It was delivered today, not to my new address. They now say 10 days for them to conduct an investigation. The fans are notoriously defective, so you’ll likely have a similar experience. DO NOT BUY DYSON.
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good quality. Air blow really low and good only for back up fan
No, I would not recommend this to a friendTerrible fan
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after 3 months of being used, literally a waste of money
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having a broken issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pure luxury. It doesn't blow cold air. It's just like a normal fan. Well, personally, I don't recommend it because you can find better fans for a better price, but that's everyone's opinion.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Dyson Hot+Cool HP10 Purifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't meet the requirement, the air purifier wasnt strong enough to blow out air.
No, I would not recommend this to a friendHeartless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very little heat. Overated. Not as advertised. Hard to understand customer service rep who speaks little or bad English!
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience less the one year I have probo
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support