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Customer Ratings & Reviews

Model:
664610-01
SKU:
12471355
$529.00

Customer reviews

Rating 4.6 out of 5 stars with 364 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 364 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Pure Hot and Cool Technology with Clean Air

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dyson Purifier Hot+Cool Gen1 HP10 is a stunning addition to any room (even if color clashing). This is not my first Dyson product, having a vacuum and hairdryer, and I have always had interest in their fan technology since release. The Purifier Hot+Cool Gen1 HP10 makes the wait well worth it. Being equipped as a year-round purifier with the ability to both heat or cool a room is next level. Unboxing the HP10 was quick. The product is already in one piece with the 2-180 degree filters attached. There is a simplistic sticker showing product start (plug in and hit power) and from there you are able to simply control the fan with the included remote. The remote is a nice size, small and compact but not small enough it is easily lost. Power may be togged from here, hot versus cold setting (or auto), fan speed and display may be adjusted. Purifier - This purifier is designed for a room size of 872 square feet. Using a HEPA filter, purification is efficient and reliable. This device does not filter formaldehyde (but I can’t imagine why the general public would be concerned of this). There is a continuous sensor that measures air quality, with adjustment/circulation based on quality. The air quality is displayed on the LCD screen clearly, with a toggle to make this a 24-hr graph or based on particle. There is also a filter life screen that will alert when time to replace filter (reportedly, have not seen for myself the alert). The initial testing of this product was in a room with a purifier already on and the air quality matched between devices. The purifier noted a change after cooking and adjusted as indicated with improvement of quality back to baseline. Overall, a more than adequate purifier device with the Dyson touch. Hot+Cool - The heating and cooling aspect of this devices makes it for me. Of course, a purifier is nice but an elite bladeless fan/heater? Remarkable. The device will stand still or rotate. The rotate function is either 45, 90, 180, or 350 degrees. This is the first fan/heat device I have ever seen rotate over 270 degrees. But this device just spins almost all the way around, making a center of the room placement insanely efficient. The fan has 10-speed adjustments with 1 being very mild and present while 10 is markedly noticeable, reminiscent of an island breeze from 5-7 feet away. The cool setting does a solid job at cooling through the speed of the fan. The heat setting is impressive, heating the room over my air-conditioner (which I know was a silly test, but I wanted to know). It does not feel super warm coming from the device, but it is consistent and effective. Being able to toggle between these is the most impressive aspect for myself, just solidifying the efficiency of being a dual device. All in all, this device is an investment in sleek purifying heating and cooling technology. A splendid Dyson.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A no go!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a disappointment. I wanted to love this fan. Put out absolutely no air and cannot even cool off a small space didn’t want to, but had to return it.

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, we apologize that our fan did not meet your expectations. It is disappointing when a product does not perform as anticipated. We do not want our valuable customers to have such an experience. Please contact our customer service team so we can understand the issue better and see how we can assist you. We appreciate your feedback and thank you for bringing this to our attention. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K dysonglobal

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great air filter/heater.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dyson Purifier Hot+Cool Gen1 HP10 The Dyson filter/fan/heater is made in the same form as the older style Dyson fans. The oval shape is used as an airfoil to multiply the air it moves. The output is flat on the front face. It can oscillate to none, 45, 90, 180 and 350, almost a complete circle. While it’s in night mode the display dims and will go completely off. In auto mode it is almost completely silent. In the manual it states a cooling mode. This unit does not have a cooling unit. Read carefully and you’ll find they do state the cooling mode is just a fan. It has a heating mode and it works great. Most space heaters hardly move any air at all and take forever to heat a small room. This unit adds a full size space heater within the unit so it will heat a room fast, and to a temperature you pick, and not just right in front of the heater. With the fan on and oscillating it brought the room up to the set temperature in just a few minutes. This is going to be very nice in the winter. The remote attaches magnetically to the top of the unit, don’t lose it. It has a sleep timer that is useful at night to clean the air in the bedroom. It has a HEPA/Carbon filter. For the price, if it were just a fan, or filter, or heater, it would be out of range, even for Dyson, but this unit has all of that. One last thing, it can tilt forward or back 10 degrees. So it can push air around in larger rooms. The only thing really missing from this unit is the APP functionality. They removed the wireless operation and lowered the price because of it. It operates the way a normal fan/heater/filter does, using a remote. They also removed the air reverse function from the fan, but that is not a big deal at all. I have 2 other Dyson units that both have the air reversal function, and I can honestly say I have never used it. There is an information button on the remote that shows you air quality, temperature, how to replace the filters, and filter life remaining. It remembers the last settings from when it was on last. At night it’s a simple press of the power button and then sleep mode on the remote, everything is set.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    too loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it - too loud also very big .. we have a small appartment -

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for sharing your feedback. We’re sorry to hear that the size and noise level of the product didn’t meet your needs, especially considering your space constraints.
      At Dyson, we aim to design products that work well for a variety of living situations, and we regret that this one wasn’t a good fit for your small apartment. Your comments are invaluable to us, as they help us consider these factors in future designs.
      Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. dysonglobal

  • Rated 1 out of 5 stars

    Overpriced junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a space heater this unit was awful. A $20 unit does better

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for sharing your feedback about the Dyson Hot+Cool Gen1 HP10 Purifier. We sincerely apologize for the disappointment you've experienced with its performance as a space heater. We understand how frustrating it can be when a product does not meet expectations, especially when compared to more affordable alternatives. Your comments about the heating performance are important to us, and we will pass them on to our product development team for further review. We strive to provide high-quality products and exceptional customer service, and we regret that we fell short in your case. We would like to look further into this for you. For detailed information, please feel free to email us at askdyson@dysoncanada.ca and include ‘Dyson Review’ in the subject line for prompt attention to this matter. dysonglobal

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Offset A/C or Furnace in shoulder seasons

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually I am not a big fan of multiple devices in one machine. Usually 1 of the 3 gives out and makes the whole thing useless. Dyson just makes such clean devices and the extended 2 year warranty puts my mind a little more at ease. Its still early trying this new Gen 1 Hot + Cold air purifier. So far it seems like a keeper. Recently temps went back up for a bit of Indian Summer this fall here in Ohio. We did have two 40 degree days to try the heater and its a very pleasant warmth coming out the fan vent. The heat is not overly hot to worry too much about things close by being in danger (do be aware though). Plenty warm to quickly take the chill out of the air. It might not be enough if you have high vaulted ceilings or larger rooms without continuous running. It does tip back on its stand so you can angle air up to get a little help from a ceiling fan to distribute that heat even quicker. The remote and digital display are extremely easy to see, understand and set. Ten fan speeds to get the amount of air or quite fan breeze for any situation. Big plus is the varied option to oscillate nearly (45/90/180/350 degree) full circle is very nice if you have the ability to place near the center of a room. I have yet to see it try to clean the air in our house as hard as another air cleaner we have. But, we did place this air purifier farther from the kitchen that is a bigger source for pollutants in our house. I think this will be great to offset shoulder seasons before running A/C or Furnace for those in parts of the country that have those days where you just need a bit of cooling or heating to take the edge off. Plus just letting it run on auto (usually low fan and very quiet) to keep smells and air quality at its peak of cleanliness is a no brainer we could all use. It will quickly offset its higher price tag everyday you don't need to run A/C or a furnace. One last note. The air filter looks to rated for about a year. This will depend on your house/air quality. Just use your vacuum to clean the filter pleats occasionally to help extend the filter life before replacement becomes necessary.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Remote missing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new product, the remote was missing!! Then Returned it

    No, I would not recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing a review. We apologize for the inconvenience that you have faced with your machine. We absolutely understand your discontentment. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
      Best Wishes,
      Dyson Customer Support dysonglobal

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Stylish but a bit power hungry

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this Dyson air purifier / heater / fan to replace all of the aforementioned devices in my living room. Each season, I would drag up the appropriate device from my basement and run it until it was time for the next device. In the spring, I would drag up my air purifier to help with my allergies. In the summer, the fan would come out to keep me cool. In winter, I would bring out a small space heater to keep things nice and cozy. I was delighted to find this Dyson as it's one, single device that could accomplish all three uses. I finally have a device that can live in my living room year round, and I don't have to be hauling things to and from the basement each season. Initially setting up the Dyson didn't go quite as smoothly as I'd hoped. Upon unboxing it and plugging it in, the Dyson made an awful noise and then went dead with an exclamation point displayed on its screen. I double checked to make sure that all of the tape and other packaging had been removed, unplugged it, plugged it back in, and tried again. No luck. I continued to get an exclamation point. I then removed the filters, reinstalled them, and manually swiveled the base back and forth a little until I heard a soft "click." I'm not entirely sure how or why, but this seems to have fixed my issue. The fan began to work as intended . . . for thirty minutes. Then my surge protector died. Apparently, as a rule, you really aren't supposed to plug space heaters into surge protectors. Space heaters tend to pull more power than most surge protectors can support, and this can cause problems. This hadn't been an issue with the tiny, little space heater that this replaced; but I apparently had just been lucky up until this point. This is what I get for not reading the instructions all the way through. I then tried plugging the Dyson directly into the wall, but I apparently had too much going on with that particular circuit (I tripped my breaker after just a few minutes of use). After reconfiguring my living room a little, and switching outlets to one on a different circuit, the Dyson is now running beautifully. I have it set to a nice, reasonable temperature, and it's doing an admirable job of keeping the room warm and circulating air. The Dyson comes with a cute, little remote; and its controls are very intuitive and user friendly. It can oscillate back and forth to help move air across a larger area, you can adjust the temperate across an impressive range of temps, and it has a variety of different fan speeds to choose from. I wish that I'd known that it drew more power than the devices that it was replacing prior to getting it, but overall I'm very happy with this device. It does an admirable job of keeping me comfortable, and I look forward to using it year-round.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Lacks WiFi features but don't let that stop you

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My apartment doesn't have central heat, only baseboard heating or a fireplace. I love a good fire, but for those days where it isn't quite cold enough to need to start one, but still chilly where I want some warmth, this Dyson is a great choice. This is the lowest model in the heating & cooling range, so it's lacking some features compared to the other one. Most notably WiFi, and the ability to connect to the Dyson app. I have other Dyson fans that do connect so I'm familiar with both sides of this. It isn't really necessary to get that one just for the app with one exception. The app lets you drag on a 350* circle where you want the fan to point, and it will slowly rotate to that spot. Without the app, you have to either manually turn it, or turn on the oscillation and then wait for it to land where you want and turn off the oscillation. Not a big deal if I'm honest, but it is 10x easier to use the app for that, though the physical remote works just fine. The display shows good info, though I wish when the PPM display would "alert" due to cooking or a candle, etc. that it would go back to the temp display. I much prefer to have that showing than the air contaminates, it's a constant back and forth, but this isn't unique to this model, they all do it. I'm surprised to see that this one doesn't measure humidity, must be part of the cost cutting. Like any other Dyson fan, they're silent up until you hit 7/10 on the speed, then they sound like any other fan, I normally keep it lower just to keep the noise down. The heating element works great, it can warm up my 400 sq ft living room in about 20 minutes to a comfortable no longer chilly level. I'm very happy with this, I know it will help keep me warm during the upcoming winter when I'm not in the mood for starting a fire.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My dyson rocks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my dyson. Will never be without one. Not only does it purify the air but heats and cools. Well worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it Dyson is good quality but kind of expensive

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sent me a used product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the design researched it in CR, reviews etc, Best Buy failed me. They said it was new and when the box arrived it looked rewrapped. No intrucyions inside the box i printed them out. The heat wasnt working properly. I called Dyson got awonderful customer service person. She agreed it wasnt working properly and offered to have it repaired. When she put the serial number in she gave me a date from 2023 it was purchased. I told her it was purchased 10 days ago. Best Buy showed it as new. They sent me a used and defective returned product! They didnt even fix it! I told her i wanted a new machine. So now i can pack it up and they will pick it up or return it to the store. A new product wont be in the store for 8 days. I will return it to the store nd get a full refund and purchase a new one. If i have problems with the new one will return it and buy another brand. I really like the design so hope i can purchase a NEW ONE!! That works. Best Buy your ethics at the store this was sent from lacks integrity to send a used as new product is unacceptable. My trust in you has gone down hill. Buyer Beware!

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Shashana, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Hot+Cool Gen1 HP10 Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support. dysonglobal

  • Rated 5 out of 5 stars

    win-win

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift to my wife who suffers from allergies and because of that no more allergy meds for her! I use it also to keep me warm during game nights with my buddies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson air purifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works very well. Love the heat and cool settings!

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Hot+Cool Gen1 HP10 Purifier. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 4 out of 5 stars

    Unable to Turn on Heat through the App

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product but I had to take it back. I bought this as a backup heat source in my full time RV where I live extended stay for work. I wanted it so when I go home for 2 weeks, I can see the heat levels in the camper and adjust if needed to prevent frozen pipes. Plenty of heat for my 42 foot toy hauler, great airflow, quiet performance. However, simulating a power outage and then back on again, I could not get it to return to "heat" mode through the app. Kept getting the message, "server unresponsive", It would change fan speeds, oscilate and turn off but heat would not come back on unless I did it with the remote or manually. No need to pay the extra bucks for functionality that was INOP. Shame really because it was fine except for that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Help with heating one's house

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Dyson Hot/Cool purifer. It's my second Dyson heater/cooler unit. It heats very efficiently and I love being able to use the remote control from across the room to control it. Instead of having to heat the whole house, I use it to make the room I'm in comfortable. Highly recommend.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are delighted to hear that your Dyson Purifier is meeting your expectations. Our commitment is to deliver exceptional products and services, and your insights help us continuously improve. Feedback from our customer's plays a crucial role in enhancing the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Dyson TowerHeater

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great heater! It exactly what we were looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great but

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fan and purifier that also looks modern and goes with any home decor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson purifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift. They love it, the air is so clean and crisp.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Typical fan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions for use are worthless unless you don't know to not use it in the shower. It is quiet, heats nicely, but I really doubt it has any purifying qualities. For the price, this is not a good buy.

    No, I would not recommend this to a friend