Customer Ratings & Reviews
- Model:
- 306982-01
- SKU:
- 6373041
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HP01 Pure Hot + Cool Air Purifier's heating and cooling capabilities, as well as its ability to improve air quality. Many appreciate its quiet operation, ease of use, and stylish design. However, some find the price to be a drawback, and a few have noted issues with the oscillation feature.
This summary was generated by AI based on customer reviews.
Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is going bad after a month. The Dyson works.
I would recommend this to a friend- Cons mentioned:Price
Buy good ear plugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst $400 piece of equipment I've ever purchased. It sounds like an airplane taking off in my office do not waste your money save it by yourself a normal fan that doesn't make noise like a 747. My wife wanted this thing and I wasn't there or we would have never ever purchased this crap
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear of the very unusual experience you've encountered with your Dyson HP01 Pure Hot + Cool. While our air purifiers and fans will have some noise, we certainly would not expect you to experience a noise like you are describing. Rest assured, we're keen to learn more about your experience to help ensure your Dyson Ball Animal 2 is performing properly. As a reminder, Dyson does back all new machines from an authorized retailer with a free 2-year guarantee. Please feel free to email us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While you can select the temperature, it turns on and off based on it's temperature readings. Also, some of the controls are not always recognized from the remote, sometimes they work, and other times it doesn't. Inconsistent.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've been having trouble with your remote control properly controlling the HP01 Pure Hot + Cool. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was honestly the worst purchase I have ever made. Luckily, I was able to return it for a refund. I put this fan in my garage to get a little air circulation during workouts. If you are more than 5 steps away from this thing you will barely feel the air. I liked that it was a fan and heater but when I tested the heater it wasn't any better. For $500 that is unacceptable. I returned it and bought a honeywell fan for $100 that works 5x better than this fan did. Don't waste your money on this thing!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nic10,
Thank you for your review. This is Miella from Dyson. The Dyson HP01 Pure Hot+Cool purifier fan and heater is best used indoors; due to the low circulation and ventilation typical in a garage, it may not be effective and the low ventilation and humidity may cause damage to the machine.
We hope you will continue to consider Dyson products in the future.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:HeatingCons mentioned:Price
Not good for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Money vs what it is = too expensive for how it works. The most important for me was the heater , so I returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Maribel, this is Kelly with Dyson. We are sorry to learn that you were disappointed with the HP01 Pure Hot + Cool. The Dyson Pure Hot+Cool purifier, heater and fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. HP01 intelligently purifies all year round, heats with thermostat control in the cooler months, and works as a purifier and fan in the warmer months. We're sorry that this wasn't your experience.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
barely works and too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing barely cools or warms even very small room. For the price you are better off buying anything else. avoid this expensive nonsense.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Mike, this is Tia from Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP01 Pure Hot+Cool Purifier. As a mention, it's the air flow from our blade-less fan that provides personal cooling effects. With that being said, you will not want to expect the ambient air in a room to drop to cooler temperatures when only using a fan.
We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Ditch Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very noisy and does not cool enough for the amount charged of $460.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP01. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support.
Best wishes,
Summer
Dyson Customer Support
Nice unit, but not perfect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return our Dyson hot and cool directly to the factory due to a faulty error code. Their customer service has been great. Returning the item was easy and the new item has been working just fine.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Deborah, this is Kelly with Dyson. We're sorry to hear that your Dyson HP01 Pure Hot + Cool wasn't working properly. This sounds like a very disappointing experience. I am happy, however, to learn that you received great service when returning your item, and that your replacement is performing as it should. We would value the opportunity to ensure that your Dyson is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Stupid fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes noises this is not worth 1/4 of the price I will never recommend or buy again
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Worst product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product and worst support. It doesn't work as described. Waist of time.Hi
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
- Cons mentioned:Oscillation
Expected more out of a $500 product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my first one and it kept making a clicking sound when oscillating. I decided to come into Best Buy and replace it for another one. I come home with my new purifier to find out it also makes a clicking sound when oscillating. At this point I’m just frustrated with the entire experience. I’m going to return this product. For the money you’d think this product would come with no issues. Dyson is well aware of this problem but continues to sell the product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I am sorry to read your review, and hear that you've experienced a clicking noise while your Dyson HP01 Pure Hot + Cool is in oscillation mode. I can completely understand why this has been such a frustrating experience for you. We definitely would not expect to hear that this has occurred not just one time, but now twice for you. While I understand you've taken the time to exchange your Dyson once already, we would value the opportunity to learn more about the issue you are having, and provide you with additional support. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Only heater portion is good not fan for cool air
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for when it’s cold but not good when it hot...only warm air circulation if no open door/window. Would recommend good for when you’re feeling cold.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello DeDe, this is Kelly with Dyson. We're happy to hear that in your use, you found that the HP01 Pure Hot + Cool was so effective at heating in the cooler months. This unit offers 10 airflow speeds you can choose from, along with the ability to set the heated temperature up to 99 degrees Fahrenheit. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Ronbo H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent in the registration card and it came back undeliverable to the address on the provided envelope.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Ron, this is Kelly with Dyson. We would be very happy to help register your new Dyson. Please get in touch with us at askdysonUS@dyson.com for assistance with this.
Best wishes,
Kelly
Dyson Customer Support
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Descent quality but heater sucks maybe ok for 300sq ft room but definitely not 800 like advertised
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Dan, this is Kelly with Dyson. We're sorry to hear that you've found the HP01 isn't living up to your expectations thus far. The purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. The amount of space it heats can depend on a number of factors such as how open the room is, number of windows and doors, existing room temperature, etc. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Poor cooling function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars for heater only, the cool fan performance is a joke. It won't cover more than 200 ft max. Heater does cover around 500 ft. Well built and easy to use.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jaya, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Great Fan...when it's working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to return this product twice...so I'm on my third one. When it works, it's great. The first one I bought shut off after I turned on the oscillating feature. I went to the store and got another. That one worked for two days. I realized I never tried the heater feature. I turned it on. One side was blowing hot air, the other cool air. It produced a code. I called Dyson they didn't even ask what was wrong. they told me to take it back to best buy. I returned it. This one is working so far...
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Lee, this is Kelly with Dyson. We're sorry to hear of your frustrating experience with the Dyson HP01 Pure Hot + Cool. The issues that you have had - the unit shutting off when switching the machine from stationary to oscillating, and heat only coming out from one side of the unit - sound very unusual. This is not the experience we would expect for you to have with any Dyson product. While I understand you have already taken the time to reach out for support with the problem - and have been able to exchange the defective machines, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Overrated life span
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good quality. Unfortunately it lasted me only 6 months. I only recommend this item if you actually want to overpay for newer technologies
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that you didn't have a better experience with your HP01 Pure Hot + Cool. It's unusual to hear that this machine only lasted six months. While I'm not certain from your review of what stopped working, this isn't the expected performance of any Dyson product. Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Heating
It's just a heater not a cooler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pure Hot + cool Air Purifier: The title is kept in such a way that people think that this product works both as a heater and cooler. I bought this item thinking that this would work as a heater and cooler. Winter was fine. In summer when trying to use it as a cooler. It just throws normal air.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Pitah, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Was not a fan!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, I did not like this. Don’t get me wrong, it is very pretty and elegant but it did not heat up much at all! I purchased this because I have a snail shower and it gets cold immediately after turning off the water, so in hopes it would warm up the room when I showered, I ordered one. The words: did NOT work! I tried it for a couple days in hopes that it just needed to be used, but nope.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the Dyson HP01 Pure Hot + Cool air purifier. It's unusual to hear that you found it would not work in heat mode. We can confirm that the set target temperature on the machine would need to be set higher than your room temperature, in order to blow heated air. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
The cool feature is mediocre
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool Air does not mean it will be cold but the warm air is fine my room is small it warms it up at a decent pace nothing to great
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thank you for your review. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support