Customer Ratings & Reviews
- Model:
- 306982-01
- SKU:
- 6373041
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HP01 Pure Hot + Cool Air Purifier's heating and cooling capabilities, as well as its ability to improve air quality. Many appreciate its quiet operation, ease of use, and stylish design. However, some find the price to be a drawback, and a few have noted issues with the oscillation feature.
This summary was generated by AI based on customer reviews.
expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it does not deliver. It looks great but does not perform better than my cheap space heater. It did not warm up my small bedroom.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that the HP01 wasn't warming up your bedroom. That's definitely unusual to hear. Whilst in heat mode, you're able to select from 10 airflow speeds and can also set the target room temperature up to 99 degrees. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Craps out fast
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less then a year do not recommend
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Could be better with improved heater mode
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I was fooled by the name. Heater mode is “meh” only good for direct heat to one person close by. In rotating heat mode, no one is warm
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've been disappointed thus far with your Dyson HP01 Pure Hot + Cool. Your machine does feature 10 speeds of airflow, and the ability to set a target temperature of up to 99 degrees, so we'd definitely expect that you'd have or feel more warmth that you are currently. We're keen to go over your machine with you and learn more about your experience, as we'd like to help ensure that your Dyson is performing properly. Please consider emailing us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Stay away! Only lasted 2 months and show H2 error!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it last December, lightly used for about two months. Now it shows H2 error with flashing red power light. It’s completely out of work, I have to unplug it to turn it off. For this high price tag, it should last longer! A piece of junk! Shame on you, dyson!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that you've encountered an error while using your HP01 Pure Hot + Cool. While we find most problems may be resolved via simple, yet effective troubleshooting at home, this is certainly not the kind of experience we expect for any of our valued owners. Rest assured, we're keen to learn more about your experience and provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
It’s a Dyson, nuff said
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a dyson, nuff said. It’s not as quiet as I would have expected, and it doesn’t quite push as much air through its rings.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The Dyson Pure Hot + Cool HP01 air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Dyson HP01 just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. Didn’t see a substantial improvement in air quality to warrant the investment.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP01 Pure Hot + Cool. We would value the opportunity to ensure that your air purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Heating
Overpriced, poorly made junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is poorly made, mine failed after little over a year of use. Don't expect Dyson support to do anything except tell you to go buy a new one. Instead, go buy a $100 heater from any other brand. I can guarantee it will heat just as well as this and will likely last longer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Nick, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Defected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He makes a really loud noise all the time…………………..
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Carlo. Our Dyson experts are available and ready to help with any questions about the HP01 Pure Hot+Cool. Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
Good but not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for our nursery and worked pretty well, but over time the heater would fail / shut down the system.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to hear that initially, you had such a great experience with your Dyson HP01 Pure Hot + Cool. We wouldn't expect to hear that the heater would fail or shut off your machine. The heat should only completely shut off the machine if it's left on for 9 continuous hours. The HP01 will also go into standby mode once the room's target temperature has been met.
We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Not worth retail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth retail price. Definitely would wait until it's on sale.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Kelly with Dyson. We're sorry to hear that you've been disappointed with your HP01 Pure hot + Cool. While I'm not certain if your machine isn't working properly, or just not meeting expectations, we would love to hear more, as we are committed to customer satisfaction. Please get in touch with us directly via email at askdysonUS@dyson.com and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
To small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To small definitely did not think this was this small . Is cool that it has the cold and hot option. To small for my taste
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Chris, this is Kelly with Dyson. We're sorry to hear that in your use, you found the Dyson HP01 Pure Hot + Cool to be too small. Despite it's smaller stature than our Pure Cool Tower models, The Dyson Pure Hot + Cool purifier heater can purify the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139.931, the purifier heater will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. We would value the opportunity to ensure that your purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Totally worthless, crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working the second time I turned it on. This cold morning I got up at 4:50 a.m. to turn on the heat so that when I really get up 2.5 hrs later my very small living room would be nice and toasty (I even set the air flow of heater to 6). When I actually got up 2.5 hrs. later, NOTHING!! No warmth no hot air coming out even though it was on “red” for heat. I tried numerous times at different settings of heat and allowed it about 20 minutes each time. It didn’t even heat up any of the times. Needless to say, I returned this piece of crap for a full refund. Totally worthless at $500. BUYER BEWARE! Pure Junk.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello DebH,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Dyson HP01 Pure Hot+Cool purifier fan heater. This isn't the experience we expect with the machine. When set to the heating mode, the machine will work to bring the machine to the target temperature, which is the temperature you set the machine to. If the room reaches that temperature, the machine will cut itself off. We're sorry to hear you're not getting the heating you need and this is peculiar.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Cons mentioned:Price
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this $$$ heater. It’s no better than an average space heater. I’d even argue that it’s not as good as some $20 space heaters I’ve purchased at Walgreens. Plus, it consumes so much energy that your bill will go way up!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that in your use, you've found your experience with the Dyson Pure Hot + Cool to be disappointing. The Dyson Pure Hot + Cool purifying fans can be used to help project purified air around the whole room and may be used to deliver heated and purified air to every corner of the room. We can confirm that in heating mode, the machine will naturally consume more energy, due to warming, purifying and expelling the air from the machine. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Get something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had to get it again I would get the BT/WiFi version. It sucks when I misplaced my remote.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've misplaced the remote control for your Dyson HP01. Your machine does have a curved, magnetic top, and the remote control was designed to attach to the top. We would be happy to help you obtain a replacement. Feel free to contact us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Not what expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because air flow wasn’t strong enough. You can feel air quality and it’s good but not cooling enough.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The Dyson Pure Hot + Cool air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. We would value the opportunity to ensure that your vacuum is performing as designed. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Nice size, a little disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected the fan to put out more air. It does not work as well as my ceiling fan. Hopefully, the air purifier works as advertised.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Your Dyson HP01 will have an air flow control which will increase the speed of the air expelled from the machine; this can be adjusted with the remote control. You will have power settings ranging from 1-10. HP01 was designed to reduce the noise and power consumption without compromising on the performance of our powerful air multiplier line. We would value to opportunity to ensure that your unit is performing as intended. Please do not hesitate to reach out to [email protected] we are keen on providing support.
Best wishes,
Kelly
Dyson Customer Support
Alright
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool product just did not make a big enough difference for our room temperature
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you're not having a better experience with your HP01 Pure Hot + Cool. While I'm not certain if you're referring to the cooling, heating or purification on your machine not being up to par, we would value the opportunity to learn more and provide you with assistance. Feel free to get in touch with us via email at askdysonUS@dyson.com and we'll be glad to help!
Best wishes,
Kelly
Dyson Customer Support
a fair enough solution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a purifier, it is pretty good. But when you let it rotate, there is a noticeable clicking noise when the direction changes.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Danny, this is Kelly with Dyson. Thank you for your review. I'm happy to hear that thus far in your use, you're happy with the purification from your Dyson HP01 Pure Hot + Cool. I can confirm, especially when new, it would not be unusual to hear "clicking" while in the heating mode as the plastic will expand and contract depending upon the temperature. This can certainly be a normal aspect of the machine. That said, it's rather odd to hear this would be occurring during oscillation, or if your unit was set to the cooling mode, for example.
While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Clicking noise when oscillating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st one I exchanged it because of a clicking noise when oscillating , and that one started clicking again after a week. Very annoying at night when you are trying to sleep. Seen another review about this click. I did like the heater and fan power but did not like that clicking
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello JJ, this is Kelly with Dyson. We're sorry to hear that your Dyson HP01 Pure Hot + Cool developed a clicking noise whilst oscillating. It's very unusual for this to occur, and we're disappointed to hear that it's occurred twice now for you. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
It's OK for small areas.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it thinking it would help circulate cool air throughout the living room but I could barely feel any air moving.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Alvaro, this is Kelly with Dyson. The Dyson Pure Hot + Cool air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support