Customer Ratings & Reviews
- Model:
- 306982-01
- SKU:
- 6373041
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HP01 Pure Hot + Cool Air Purifier's heating and cooling capabilities, as well as its ability to improve air quality. Many appreciate its quiet operation, ease of use, and stylish design. However, some find the price to be a drawback, and a few have noted issues with the oscillation feature.
This summary was generated by AI based on customer reviews.
A little disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as powerful of a cooling fan as advertised.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that in your use, you were disappointed with the airflow from your HP01 Pure Hot+Cool. Dyson Pure Hot+Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Fan, Heating
All-in-One Gem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An all-in-one fan, heater, and air purifier that is worth the investment. As someone who lives in a small apartment, spacing saving items are a gem. All the features work great and we use it every day!
I would recommend this to a friend Dyson HPO1 is not hot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a 12 x 12 room and the heater does not heat the room!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Joyesh, this is Kelly with Dyson. We're sorry to hear that in your use, you're finding that the Dyson HP01 Pure Hot + Cool's heating function doesn't appear to be working properly. We would value the opportunity to assist with your machine, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t heat as well as advertised Remote didn’t work well.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you experienced issues with your HP01 Pure Hot + Cool. We're keen to go over your machine with you and learn more about your experience, as we'd like to help ensure that your Dyson is performing properly. Please consider emailing us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Poor quality and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope there was a 0 star to choose from since this so what the product and customer service deserve. Bought the machine in Dec 2020, within a week, the base started creating a grinding noise. In 2 weeks, had an H2 error. The Troy MI customer center replaced the heating tray but not the grinding noise at the base. After the repair, the machine shutdowns automatically whenever it wishes without any warning or noise. The '[email protected]' and customer service number is a joke since they promised me a new replacement but backtracked on it the next day. Never again will I buy a Dyson product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello VarunE,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your HP01 Pure Hot+Cool purifier. It's very peculiar to be experiencing this type of issue within a few months of the purchase. As well, this isn't the experience we expect for our customers.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Dyson Fan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice fan but not a cool as I thought it was going to be
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Chris, this is Kelly with Dyson. We're sorry that you were disappointed with how well the Dyson HP01 Pure Hot + Cool cools your room air. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to be right in front of it to feel the breeze. It's just an overpriced air purifier and who knows if that is even purifying. Save your money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Scott, this is Kelly with Dyson. The Dyson Pure Cool Tower TP01 air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners. Please consider emailing us directly at [email protected]. We are look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Karol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice while it lasted. It died just short of 7 months. The manufacture's warranty was of no use. The Geek Squad replaced it, then made us buy a new Geed Squad warranty. Replacement is o.k so far. It seems to be a nice to circulate the air.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Karol, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
It’s ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my office and it was on sale. Took it back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP01 Pure Hot + Cool. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Wasn’t impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooling option was disappointing because it didn’t cool the room like I was expecting. The air pressure was not as strong too when at the highest setting. Too overpriced and I will be returning this product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sammy, this is Kelly with Dyson. We're sorry to hear that you were disappointed with both the airflow and level of cooling that the Dyson HP01 can provide. Dyson Pure Hot + Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
First Try with Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two stars. Only because it wasn't what we expected. I expected cooler air. Very cool air to flow out but, instead it was warm-like. The bedroom was very hot without air-conditioning and this product didn't help much. Was quite disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP01 Pure Hot + Cool purifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Not Happy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Happy at all! Have had the fan less than a year and my cheap $30 fan is blowing more air than the $500 Dyson. Have replaced the filter twice and hardly any air is coming from it. So angry
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tina, this is Kelly with Dyson. We're sorry to hear that you're having issues with your HP01 Pure Hot + Cool. With regard to the filter life, the filter will last roughly 4400 hours. If you use the machine 12 hours every single day, the filter would last about one year. Air quality both inside and outside of your home can also affect filter life. We'd be glad to walk through any needed troubleshooting with you, to make sure your HP01 is performing as it should. Feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It isn’t as good as my other one. It’s not alexa supported.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I can confirm that the Dyson HP01 Pure Hot + Cool is one of our non-connected machines. While it cannot connect via WiFi to the Dyson link app, and wouldn't be Alexa supported, the performance in terms of purification, heating and cooling is the same. We would value the opportunity to ensure that your purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Will heat an enclosed room, but not an open area.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Creates drafts in an open area. Works fine in a closed room.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Thank you for sharing your review. The Dyson Pure Hot + Cool air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've found that your machine isn't heating an open area as well as you've desired. We would value the opportunity to ensure that your purifier is performing as designed. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but very loud and can not use if you lose the remote
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for you review of the Dyson HP01 Pure Hot + Cool. I'm happy to hear that you're so pleased with the performance thus far, in your use. We would certainly not expect our machines to be very noisy while in use or have a noise. Rest assured, we're keen to learn more about your experience to help ensure your Dyson is performing properly. As a reminder, Dyson does back all new machines from an authorized retailer with a free 2-year guarantee. Please feel free to email us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
No wireless connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not have wireless connectivity and the free extra filter in its packaging. We were disappointed because we could not tell the difference between this and the next model of this heater even though both models were the same price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We can confirm that the HP01 Pure Hot + Cool is not a connected machine; there is no built-in capability in this model to connect to the Dyson Link App. That would be the only difference between this, and the HP02 model. In terms of air purification and airflow speeds, the machines are identical. We would value the opportunity to ensure that your purifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the first Dyson I bought. Plus I paid more for this one, ugh!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Lolly, this is Kelly with Dyson. We're sorry to hear that you're not having a 5-star experience with your HP01 Pure Hot + Cool. I'm not certain from your review of the exact issue you're having, but we'd be happy to learn more. Feel free to touch base with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted an air filter cooler because my daughter has allergies. We live in Fresno, which is known for poor air quality and much pollen. It did not help her at all. While waiting for its delivery I got a 20 dollar fan to keep us cool. The Dyson cool air provided less cool air than this cheap fan. The Dyson when turned up full does not provide provide much wind, no comparison to my cheap fan set on its low setting. I returned the Dyson HP01. I would not recommend it to anyone. It looks nice but the performance was not nice.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to read your review, and to learn of your disappointment with the Dyson HP01 Pure Hot + Cool. The Dyson Pure Hot + Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
In terms of actual cooling, our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Excellent for a small room less than 200sq. ft.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item but makes noise at night couldn't sleep.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jaime, this is Kelly with Dyson. Thank you for sharing your review. I'm happy to hear how pleased you have been, thus far in your use with the Dyson Pure Hot + Cool Air Purifier. You may be happy to know that this unit does feature a Night mode, that when enabled will dim the display and reduce the air speed to level 4. If the speed level is already below that level, it'll remain at that lower speed. Please do not hesitate to contact us directly at [email protected]. We are keen to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Expensive fan does not perform the way I thought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being the most expensive fan I could fin and marketing as a cool fan I am not impressed. For how much it cost I thought it would actually cool the room down but it just act like a $10 fan would. We will see how well the heat works this winter.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. Thank you for sharing your review. Our air multiplier line, unlike an AC unit that is designed to chill the air, consists of blade-less fans. The air temperature does not change, it is the air flow which cools the user. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control. While you can adjust the temperature in heat mode, in cool mode the only adjustment that can be made would be to the airflow speed. We'd value the opportunity to go over your machine with you and assist with any questions you may have. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support