Customer Ratings & Reviews
- Model:
- 306982-01
- SKU:
- 6373041
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HP01 Pure Hot + Cool Air Purifier's heating and cooling capabilities, as well as its ability to improve air quality. Many appreciate its quiet operation, ease of use, and stylish design. However, some find the price to be a drawback, and a few have noted issues with the oscillation feature.
This summary was generated by AI based on customer reviews.
Broken easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rotation of the fan breaks easily. Don't even want rotate after a little bump on it.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that your Dyson HP01 Pure Hot + Cool is no longer oscillating as it should. Dyson does back your machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Fan
Does not cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good desktop fan but will not cool down any room.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you've been disappointed with your HP01 Pure Hot + Cool. Dyson Pure Hot + Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings.
Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Waste of money. Don't buy it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It feels like cheap plastic and looks easily breakable but cost way too much. It has a strong odor when you turn it on and the air pressure is not that great. I passed my 14 days so I couldn't return it. I would not recommend this to anyone. I ended up buying another purifier for way less and works 10x better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Danielle, this is Kelly with Dyson. We're sorry to hear that in your use thus far, you've been disappointed with your HP01 Pure Hot + Cool. It can be normal to experience an odor upon first use, when brand-new. The Dyson Pure Hot + Cool air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
No very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not control the temperature very well. I may choose a better alternative.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Schmidt,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your dissatisfaction with your Dyson HP01 Pure Hot+Cool machine and the temperature control. This is something we would like to look into to ensure your machine is working properly.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Lot of noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan makes lot of noise and no recommended for quite places.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Kishore, This is Tia from Dyson. We're sorry to hear you say this! It's possible you may still have the packing tape in place on the unit. We recommend reassembling your unit and ensuring it's on a level surface before starting up again. If you're still having a concern with the noise level, feel free to contact us directly at askdysonus@dyson.com for additional machine support. Thanks for choosing Dyson technology.
Best wishes,
Tia
Dyson heat and cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats cools as promised, however not an energy efficient unit
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello,
Thank you for your review. This is Miella from Dyson. We're happy to hear you enjoyed the heating element and cooling fan of the Dyson HP01 Pure Hot+Cool purifier. The Dyson HP01 is designed to provide a steady stream of bladeless air on the fan mode and in heat mode efficiently, all the while cleaning your air and providing better air.
We also designed the HP01 to be energy efficient, taking less than 0.5 watts in standby mode, up to 44 watts in fan mode and up to 1575 watts in heat mode. However, the true efficiency depends on your household electrics.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Overpriced and not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote stopped working after 3 days of use. I changed the battery and it still would not work. For something that cost 500 dollars it should not have issues that early on. Look into other brands where you are not paying for a name.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that after just a few days of use, your remote control for the HP01 Pure Hot + Cool stopped working. This is unusual to hear. While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Worked for 1/2 a day then broke
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is bulky and a pain to bring back and forth to the store! It worked for 1/2 a day then wouldn’t turn on! Super annoying that I had to pack it back up and bring it back to the store. I was turned off and didn’t want to bother with another
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that you've experienced issues with your Dyson HP01 Pure Hot + Cool not working as intended. This is certainly unusual to hear, and not what we would expect for your experience to be with this, or any other Dyson product. Dyson takes feedback from our owners seriously as we understand that the comments we receive from our customers help us continue to move forward and create technology that makes sense. When designing our technology we are conscious to make sure that our products interact most efficiently for and with our customers. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use, Heating
IT DOES IT ALL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SMALL BUT POWERFUL . COOLS THE ROOM WHEN IT GETS TO HOT , HEATS THE ROOM WHEN IT GETS TO COLD . ALL WHILE CLEANING THE AIR PLUS VERY EASY TO USE .
I would recommend this to a friend Broken in less than 5 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on May 31st, and by the end of October, it had completely stopped working. Of course, this is after the return date, so I'm stuck with a $400 paperweight. Look elsewhere for a fan/heater.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Brian, this is Kelly with Dyson. We are sorry to hear that after just a few short months of use, you are having trouble with your HP01 Pure Hot + Cool. While I'm not certain of the exact issue you are having, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Heating
Working great for all purposes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third one I bought. I love it. I use it for air purifier. I use it for cooling in the summer and for heating in the winter. So I have one in the family room near the kitchen. One in my master bedroom and one in my daughter’s bedroom.
I would recommend this to a friend Just for looks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be great as an air filter, but that I can’t judge. As a fan it’s is way overpriced. I returned it the next day and purchased a small Vornado fan that blows air 10 times harder.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jimmy, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the airflow from your HP01 Pure Hot + Cool. The Dyson HP01 features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Blows... Liteterly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and the next day took it back was not hot and not cold i tried both hoping this will be a good solutions for the guest room. I tried it and just dident feel powerfull
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sean, this is Kelly with Dyson. We're sorry to hear that in your use, you were disappointed with the Dyson HP01 Pure Hot + Cool. The Pure Hot + Cool purifier heater can purify the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139.931, the purifier heater will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. This unit also removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
ironically air purifier made the hell smell bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item. After about 24 hours of use it began to put off the most unusual odor. Discovered on other online reviews that other people had experienced the same problem.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that in your use, you found that the HP01 Pure Hot + Cool was putting off an odor. This is unusual to hear, but rest assured, we are keen to help. Please consider reaching out to us directly via email, at [email protected]. We will be looking forward to hearing from you, as we are committed to customer satisfaction.
Best wishes,
Kelly
Dyson Customer Support
Does not serve the functions you’d buy this for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $400 this thing is useless. Almost zero airflow, and does not serve any purpose other than possibly an air purifier. Any basic heater or fan will do better than this.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Slane,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson HP01 Pure Hot+Cool. The beauty of the Dyson HP01 purifier is the fact that, while it's heating your room or cooling you down, it is also pushing out cleaner air than what it's intaking, ensuring you're breathing fresher air in your home. Indoor pollutants can be even more plentiful than outdoor pollutants and the HP01 works to purify the air in the room of 99.8% of impurities as small as 0.3 microns.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not work how was expectednot air flow very disappointing.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. The Dyson Pure Hot + Cool HP01 air purifier will feature adjustable airflow settings ranging from 1-10, and an oscillation range of 180 degrees, which helps project purified air around the whole room. I'm sorry to hear that you've encountered a lack of airflow from your machine. This is certainly not what we would expect to hear, nor the experience we would ever want or expect for any of our valued owners.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Unsatisfactory
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit shuts off after 9 hours use. It would have been nice to have known this. It is my primary bedroom heat. Waking up freezing sucks.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Beth, this is Kelly with Dyson. I can confirm that our machines that provides heat do all have a built-in safety feature, which will shut off the heat after 9 continuous hours of use. The machine will begin to heat again when it's powered back on. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Heating
Love my Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Dyson HP01. I cannot sleep without it. It’s so nice to have cool, heat and purifying all in one. The filters last a while.
I would recommend this to a friend - Pros mentioned:Heating, Noise level
Perfect for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for me, Heats cools and cleans the air quietly and efficiently. The options on the remote let you set the speed and a timer for 15 minutes or 9 hours. I love it.
I would recommend this to a friend Waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money unless it kills any possible germ in the air. You cannot feel the fan portion or heat feature even on high
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello James, this is Kelly with Dyson. We're sorry to hear that you've had such a disappointing experience with your Dyson HP01 Pure Hot + Cool. The Dyson Pure Hot+Cool™ purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells. It would be unusual to have a lack of airflow and heat coming from your machine. You do have airflow speeds ranging from 1-10, oscillation, and the ability to adjust the temperature all the way up to 99 degrees Fahrenheit. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support