Customer Ratings & Reviews
- Model:
- 306982-01
- SKU:
- 6373041
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the HP01 Pure Hot + Cool Air Purifier's heating and cooling capabilities, as well as its ability to improve air quality. Many appreciate its quiet operation, ease of use, and stylish design. However, some find the price to be a drawback, and a few have noted issues with the oscillation feature.
This summary was generated by AI based on customer reviews.
Clean air...BUT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I’ve been enjoying it. There is only ONE thing I cannot stand when oscillating cool I have the power level on 1 it makes a weird sound like an alien sound. This even happens in heat setting. I cannot stand hearing that sound when going to bed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're happy to hear that thus far in your use, you've been enjoying the performance from your Dyson HP01 Pure Hot + Cool. It's unusual to hear that you're experiencing an odd noise in the lowest airflow setting. We would value the opportunity to go over your machine with you, and to help make sure that it's performing as intended. Please feel free to contact us directly at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Great fan if I had one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be great to have one. Bought halloween, and this fan is nice..
I would recommend this to a friendFan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Fan. I like that you have the option to put it on rotate
I would recommend this to a friendDyson Heater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Safe. Shuts off when temp is reached. No complaints.
I would recommend this to a friendAnthony S May
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Dyson HP01 about a year ago, and after the heater is on for a while an awful odor is emitted. Can you give me a reason for this.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Tony, this is Kelly with Dyson. It's very unusual to hear that your HP01 has developed a strange odor. This would not be the normal or expected performance of your machine, and we'd value the opportunity to learn more and provide you with support. Please feel free to get in touch with us via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Ocillation Clicking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these after already being a happy owner of the higher end Link model. This model obviously has some manufacturing issues. Both units had broken bits of black plastic from the inner airflow skirt; you can tell there was some rough removal from whatever mold is used and the plastic is very ridged like a ridged potato chip. Other than this, one unit performed as expected. The other made a noticeable clicking sound as it went through its occilation path. No change in surface or fan tilt changed this behavior. I exchanged this unit at the store, the employee said 'oh' as-if he sees this return quite often. So now this 3rd one, same plastic bits within fan well. Even worse, this fan makes an even louder single pop at the end of its rotation path. Well, that's enough for me. These are both going back and I'll have to just get two of the more expensive models which have a much better design. A win for Dyson, but beware of this model. I dont trust that the silent one will remain like that after it has aged a bit. I expect much better out of the box for $500
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to read your review and learn of the very unusual issues you encountered with your HP01 Pure Hot + Cool air purifiers. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 2-year guarantee. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
put on surge protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great until I had a power surge and now it doesn't turn on at all.
I would recommend this to a friendHorrible! Don't buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this!! I assume most of these reviews are because they just bought it. Sure, starts off great. I have had mine just over a year and I have had parts replaced already. Spent weeks proving what was wrong by email with Dyson. A month later, and the humidifying is broken again. Now I have to get to a Dyson service center over an hour away to get it fixed again. I wish I would've purchased a purifier and humidifier without the Dyson name on it as spending $500 doesn't get you a reliable product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Joyce, this is Kelly with Dyson. We're sorry to hear that you've had trouble with your Dyson. You mentioned having an issue with humidification. The HP01 Pure Hot + Cool is only a fan, that provides heat and also purifies the air. It sounds like you may have our PH01 or PH02 unit; those are our purifying fan and humidifier combo machines. We'd be happy to learn more about your experience and see what we can do to help. Feel free to contact us via email at askdysonUS@dyson.com and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Fail to turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product just didn’t turn on. I tried all of the sockets around my house but it just didn’t turn on. And it’s brand new. I tried to call Dyson twice. Wait 30 minutes each time. Couldn’t get through. This is my first Dyson product and I was so excited to test it out. But I got so disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Rose, this is Kelly with Dyson. We're sorry to hear that your Dyson HP01 would not power on. This is unexpected and unusual to hear. We're also sorry that you weren't able to connect with our support team. We would value the opportunity to provide you with support. Please send us an email to [email protected], and it'll be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support