Customer Ratings & Reviews
- Model:
- 275371-01
- SKU:
- 6401109
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
Faulty Water Pump - Replacements in Mid April
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for the first three weeks, then the water pump failed. Took it to the Dyson service center and they gave me a new one. That one failed after one tank of water. I returned it, but they said replacements with the upgraded water pump aren't going to be available until mid-April. They took my unit and never have me an e-mail receipt for it. I'm hoping I get my replacement.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you've had an issue with your Dyson PH01 Pure Humidify+Cool's water pump. In speaking with our engineers, we’ve identified that a select number of Pure Humidify+Cool units were experiencing a fault within the water pump column that makes the machine turn off and show an error. We’ve worked closely with our engineers to fix the problem moving forward, but recognize how frustrating it is for you currently—especially as one of the unlucky few who have experienced the error on more than one machine. Please accept our sincere apologies and know that we’ve identified the issue and implemented a remedy on units being re-stocked Mid-April.
If we can help you with anything in the meantime, please do not hesitate to reach out to us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Dyson Humidifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Remedy to dry air. I bought this for my bedroom. Completely changed our quality of sleep. Runs quit and also we love breeze.
I would recommend this to a friend Buy at own risk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit because of Dyson’s reputation for designing and engineering quality products. Unfortunately, the PH01 appears to be an exception to the rule. The unit does a fine job with air purification. The Dyson Link app is reliable and intuitive. The device monitors all sorts of interesting air quality information, and the fan uses a unique and interesting design. However, the humidify function is ineffective. It’s disappointing to me since the device makes bold claims and has a seemingly interesting method for purifying the water before putting it into the air — all things that sold me on the product. Even with the desired humidity set to 41% and the fan running at the maximum level, my 300 sq ft room, does not reach much higher than 30% humidity, even with the door closed. Yet, I’d add new water daily. I would truly not recommend spending 800 dollars unless you get the geek squad protection. I have already swapped it out once and from the looks of things will most likely swap it out again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Andy, this is Kelly with Dyson. We're glad to hear that you've been able to appreciate some of the technology we've incorporated into the PH01 Pure Humidify + Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases.
With regard to humidification, the machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Fresh air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one of the best items I have purchased by far 3 in 1 has definitely helped us breathe better with all the dry air technology at its best
I would recommend this to a friend - Pros mentioned:Air quality
Dyson dehumidifier
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my sons college dorm. Dehumidifier and air purifier works awesome and cools his room
I would recommend this to a friend - Pros mentioned:Air quality
Broke after 3 weeks, slow support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't have any issues for three weeks, but just in the hottest days of the summer, I got the dreaded service exclamation icon. I contacted support, and they told me they would need to exchange it for a new one. At first, I thought they would send me a new one, so then I could ship the broken one on the new packaging (I had already gotten rid of the original box). When they told me they would need to ship an empty box first (took 3 days to ship, and 2 more to deliver), an until they received the broken one they would not be able to ship the replacement, I became very frustrated, as it's already been 7 days since I first contacted them, and the replacement hasn't even reached their returns dept. Fortunately, there was a silver lining: I got to use my wife's $15 Amazon Basics 7 inch fan and it has more air flow that the Dyson at level 10. Which means I will no longer buy or recommend Dyson's air purifiers. Buy a cheap fan and a very good quality purifier for less than half of this product. I'm so sad I can no longer return it... I may reconsider a 2-star rating if the new unit works for more than a month, so only time will tell.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson PH01 Pure Humidify + Cool. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
WOW!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ‘be been using this machine for about three weeks and I immediately noticed a difference in the air in my apt. I would recommend this to everyone.
I would recommend this to a friend - Cons mentioned:Reliability
Not a FAN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan....pun intended! Not great, thought it would be much better for the money!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a 5-star experience with your PH01 Pure Humidify + Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. We'd value the opportunity to learn more about your experience and answer any other questions or concerns you have on your Dyson. Please feel free to email us directly at askdysonUS@dyson.com. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Worth the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and kids all have asthma, this really helped during the high pollen season and dry summer days.
I would recommend this to a friend - Pros mentioned:Air quality
Expensive but we’ll worth the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might have kept my wife from getting sick. The air just feels cleaner having used it daily since December.
I would recommend this to a friend - Pros mentioned:Ease of use
Dyson 3-n-1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the monetary investment. Easy to get the hang of once you learn it and set your desired settings. Quality product.
I would recommend this to a friend - Pros mentioned:Humidifier
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Dyson over engineers for a reason. They’re that good! Finally able to stop buying all that distilled water.
I would recommend this to a friend It's not perfect...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely a cool piece of equipment but it's got some drawbacks as being a all-in-one solution for air purifier/humidifier/cooler. It's actually not so good on the humidifier part, especially here in Las Vegas. Outside humidity is around 45% this time of the year (way higher than normal) and we are struggling to have 30% in the bedroom with the thing running all night. Other than that it does the job it was built for.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Vlad, this is Kelly with Dyson. We're glad to hear that overall, you've been impressed with the PH01 Pure Humidify + Cool. This unit is ideal for larger spaces, and it purifies, humidifies and cools the air around you. PH01 can automatically sense and capture allergens, pollutants and gases. It's also got an LCD screen display, which reports air quality and humidity in real time.
The machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
exceptional performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids have allergies and this Dyson air purifier truly makes a difference in their daily lives.
I would recommend this to a friend - Pros mentioned:Air quality
Worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best things I have purchased. It helps with air quality in my home and my sons allergies.
I would recommend this to a friend - Pros mentioned:Air quality
Works Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great! It works great and actually cools pretty well. I didn’t expect it to cool so well. I really like it.
I would recommend this to a friend Under impressed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it does what it says it’s doing regarding purification and humidity, it’s impressive. But how does anyone check it? Looks nice. Great Wi-Fi controls. Fan is not strong enough. The stand fan I replaced was in the corner of the room. This one was moved to the side of the bed so I could feel it, snd still has less power. For $800 you would expect more. I expect Dyson to be overpriced. But also expect a better product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to hear that in your use thus far, you've found that the Dyson PH01 Pure Humidify + Cool is working so well to purify and humidify your air. We're also glad to hear that you've found the WiFi controls to be so beneficial. We're sorry to learn that you found the machine to lack strong airflow. Your machine does feature 10 speeds of airflow to choose from, along with a new feature, breeze mode. Breeze Mode is enabled by Jet Axis Control and was selected from the NPI Open Ideas Day! Many of us enjoy the refreshing feeling of a natural outdoor breeze on a hot day – termed ‘thermal alliesthesia’. A team of engineers spent months using a 3D ultrasonic anemometer, an instrument that measures the direction and intensity of wind, to collect over 40 million data points. The team then created an algorithm to mimic natural airflow patterns using the machine’s oscillating Jet Axis Control barrels. The result is being able to bring that refreshing breeze feeling indoors.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality
Excellent quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freshness in the air. The results are amazing. I always use in kids room and I can see the difference. Thank you :)
I would recommend this to a friend - Pros mentioned:Ease of use
Dyson.. modernist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up.. quite except for top two speeds but not overly so.. easy to fill water reservoir. Modern looks a plus.
I would recommend this to a friend - Cons mentioned:Reliability
Stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It already stoped working, but other than that it’s good
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Marz, this is Kelly with Dyson. We're sorry to hear that so early on in your use, you've had an issue with your PH01 Pure Humidify + Cool. It would be our pleasure to go over your machine with you more in depth, and provide any needed troubleshooting support. Please get in touch with us directly via email at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support