Customer Ratings & Reviews
- Model:
- 275371-01
- SKU:
- 6401109
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
Very cool design, quiet and easy to setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've wanted an air purifer for a while and we also needed a humidifier...this has it all. It may be a bit pricey, but I fully expect this thing to last for years. Pros: Looks great, easy to setup, easy to use Cons: price (but may be worth it in the long run)
I would recommend this to a friendIt is quietly effective!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much money but after checking many reviews decided to purchase. I’ve only had about a month but my breathing...my overall comfort and lack of allergy complications is remarkable. It is well worth the money!
I would recommend this to a friendLove the humidifer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say enough. With my wife being from a tropical island, she does not care for our dry climate here. This is perfect for our upstairs as it keeps the humidity level comfrtable for both her and i. Great product.
I would recommend this to a friendWay overpriced
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this in a 150 sq ft room and it barely keeps the humidity up and doesn't do much to cool the room. I guess for the price I was expecting more, but obviously it's not an AC unit.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Delqath, this is Kelly with Dyson. We're sorry to hear that in your use, you have found that the PH01 Pure Humidify + Cool doesn't cool down your room enough. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
PH01 is good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My room is no longer dry. Also I don't think buying model later than PH01 is necessary, which only add the ability to filter formaldehyde - but whose house has formaldehyde regularly?
I would recommend this to a friend- Cons mentioned:Price, Reliability
Wasn’t satisfied.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s way too expensive and it broke down on me twice. If the price lowers it could worth the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Ryder, this is Kelly with Dyson. We are sorry to hear that in your use thus far, you've had such a disappointing experience with your PH01 Pure Humidify + Cool. While I'm not certain from your review what might have broken, or stopped working, please know that we value your support and realize that buying a Dyson is an investment. This is why we back your new purchase from an authorized retailer with a free 2 year warranty, and we are always happy to provide support if a problem is ever encountered. Please do not hesitate to contact us directly at [email protected]. We are keen to assist you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Noise level
Not humidifying enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey and my home is still dry, even with all windows and doors closed. My indoor humid level never >= 50%, not recommended
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Keeps cool prevents dry air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mother due to her having issues with the unhealthy air in Riverside recently. It’s helped her sleep better with less issues and more comfortably. Also makes it easier to breath in the house.
I would recommend this to a friend- Pros mentioned:Air quality
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For air quality changes, yes, it did improve home air quality and make you feel healthier. But, after using only one month, the humidifier stopped working. Dropped it out for repair, and two weeks later, it stopped working again. For an $800+ product, it doesn’t prove its quality. I am a loyal Dyson customer. But this time, I’m very disappointed. I do not recommend this product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Lily, this is Kelly with Dyson. We are sorry to hear that after just a month or so of use, you began to experience an issue with performance of your PH01 Pure Humidify + Cool. While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Useful beyond belief
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely wonderful! Solves 2 problems with 1 machine. Put it on auto and it does the job. Notice it use full power and make adjustments when something is cooked too.
I would recommend this to a friendExcellent Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very happy with this purchase. It was fairly easy setup and has been working like a charm for the last couple of weeks. I haven’t used the humidifier yet, but will definitely use in the winter.
I would recommend this to a friend- Cons mentioned:Reliability
Pure frustration
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the performance after 1 yr. It would not work in humidifying mode
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to learn from your review that you've begun to experience some issues with your PH01 Pure Humidify + Cool. If you haven't already done so, please contact our warranty team directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson PH01 - Wow!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Dyson PH01 is quiet and cool And cleans the sur. Plus we can use Alexa voice to turn on and off. It does everything just as advertised.
I would recommend this to a friend- Cons mentioned:Deep clean cycle
Deep Clean Cycle can never be done
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deep clean cycle can not be done no matter what, without that get done the machine won't do anything. Since it past 30 days, I contact Dyson directly. Their customer service is terrible, will only offer same product exchange, no other option. And the exchange refurbished machine they sent me has the exact same issue right out of the box. I have to waste more time for another exchange.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Kevin, this is Kelly with Dyson. We are sorry to hear that you've experienced an issue with your Dyson PH01 Pure Humidify + Cool. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Defective Product - Terrible Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was pretty impressed with the humidifier/purifier out of the box. Took about 2 days when we started getting 'out of water' errors despite the tank being 1/2 to completely full. Attempted troubleshooting and contacting Dyson when we should have just taken it back. Contacted BestBuy on Day 20 as Dyson's only resolution was for us to drive it 70 miles for service. BestBuy won't touch it as it's past day 15 of their return policy. Paid a premium price and thought we would be getting a better product and better customer service than this. Very disappointed. Saw the reviews and hoped this was an isolated issue/one that has been resolved, but it doesn't appear to be the case. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that so early on in your use, you began to have an issue with your PH01 Pure Humidify + Cool. While we understand you've reached out to us for support, we would never expect any of our valued owners to drive 70 miles for service. Please consider getting in touch with us directly at askdysonUS@dyson.com, and it will be our pleasure to assist further with this.
Best wishes,
Kelly
Dyson Customer Support
Amazing Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps the temperature just right. My sinuses cleared up. I can breathe better and with a new born this helps to regulate his body temperature.
I would recommend this to a friendHelps sleeping
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use for my bedroom and it helps you sleep at night before I had a breathing problem but this is great If your room is stuffy
I would recommend this to a friendHumidifier does not work, even after 3rd exchange!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the WORST experience with a dyson that I have ever had. Please read the other 1 star experiences because I guarantee that this WILL HAPPEN to you too! This has been the 3RD, YES 3RD exchange that I have had with Dyson. Yes the company continues to exchange it for a new one, but every single new one does not work! After 3 days, the humidifier will tell you that it needs water, then when you re-fill the water and it will still say that it needs water and will not work until that display goes away. Dyson continues to say it is the PUMP ASSEMBLY and just so you are aware, be prepared to wait 8 weeks because they are ALWAYS backordered! 8 weeks tells me that there seems to be a common problem with them! DO NOT BUY! Go with a humidifier alone if that is what you are looking for.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello TrustedReview,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson PH01 Pure Humidify+Cool machine. This is definitely not the experience we expect for our customers, and the PH01 is backed with a 2-year warranty for defects, and our Dyson experts are keen to assist with diagnostics and are available by phone, live chat and email.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Its fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want an amazing fan that tells you what an great job its doing... then this is the fan for you. Lots of fun settings... if you can afford it, its amazing
I would recommend this to a friendGreat Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the monitoring - didn’t use a lot of water when I first got it (I guess my humidity levels were fine) but now that we are into winter, it’s starting to pick up.
I would recommend this to a friend