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Customer Ratings & Reviews

Your price for this item is $799.99

Customer reviews

Rating 3.9 out of 5 stars with 438 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 438 reviews
  • Rated 5 out of 5 stars

    Pricey but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking price out of the equation, the product works very well. Humidity levels in my home are much more constant than before using the product. The Auto feature works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda pricey but so worth it. I have sinus issues and this helps to keep the air clean and addd humidity to the air when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Humidifier
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    All I need is the air that I breathe…

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I see this machine running in my bedroom, I sing a la the Hollies, “All I need is the air that I breathe and to love you.” And if you splurge for this machine, you, too, will love the Dyson experience. Dyson really pays attention to fine details. Here are a few that stood out for me. Getting it out of the box, assembled, and ready to go takes less than 15 minutes. Connecting the machine to your wifi is also a breeze. So many hardware manufacturers make it difficult to connect to wifi. But not Dyson. They take their software seriously. Besides passing the air through carbon and HEPA filters, this machine also filters the water using UV light. So everything that comes out of the machine is clean. The humidifier emits water as vapor, not mist. The biggest problem I’ve found with mist machines is the cloud of dankness that hangs in the room for a long time. No such problem here. The mist vents are cleverly integrating into the fan housing, and move independently from it as well. That means you don’t need the fan turned on to circulate water vapor, which means no fan noise or heavy breeze. If you don’t want to download the Dyson app, you can use the included remote. The remote magnetically sticks to the top of the fan loop when not in use. But the app allows you to program a schedule. I’ve set it up to run on night mode when I go to bed. Night mode dims the display and quiets the operation to a gentle hum. This is certainly not an inexpensive machine. But it delivers a smooth, carefree, high quality ownership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expanding my band

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this humidifier. I actual got two, one for my bedroom and one for the living room. I have not had a problem with the dryness or the excess dust.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money on this machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve heard so many good things about Dyson that I was excited to make this purchase. Unfortunately, based on this one purchase I will not be using their products again. When I initially purchased this humidifier/purifier it worked for approximately 2 or 3 weeks before it stopped working. The remote wouldn’t work and I received a notification that the water tank was empty when I just filled it up. When I contacted Dyson, they informed me that the issues I reported were a defect in the machine and they wouldn’t have any additional in stock for months. At this point it was out of the return date window for Best Buy, which really shouldn’t have applied here since Dyson reported the defect to the retailers, so I had to work with Dyson to get a new machine. Finally the new machine arrived and when I set it up, again it worked for another 2 weeks and now the humidifier option isn’t working and the machine won’t connect to my Bluetooth.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi there, this is Kelly with Dyson. We're so sorry to hear that you've encountered some issues with your PH01 Pure Humidify + Cool. It's unusual to hear that after just a few weeks of use, the remote control stopped functioning and you had some other machine performance issues. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Incredible product , silent and effective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the dry climate of southern Colorado, we need a humidifier to help our sinuses and have better breathing and sleep. This product in the bedroom delivers great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste you money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought dyson around 4 weeks ago, and it was fine I fine until first cleaning time came. The machine is stuck in deep clean cycle, I tried to restart it ( recommendations from customer support) three times , but still nothing, it can’t finish cleaning cycle , and without it can’t work properly. I was the skeptical about bag reviews, but now unfortunately I see they were true. Only 4 weeks and it stopped working. Customer service really poor, and now I will need to waste my time bringing it to service center. I would love to return it, and get my money back, but unfortunately 2 week passed. Do not recommend!!!! Not worth the money!

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Roma, this is Kelly with Dyson. We are sorry to hear that thus far in your use, you have had such a disappointing experience with your Dyson PH01 Pure Humidify + Cool. Please know that we value your support and realize that buying a Dyson is an investment. This is why we back your new purchase from an authorized retailer with a free 2 year warranty, and we are always happy to provide support if a problem is ever encountered. Please do not hesitate to contact us directly at [email protected]. We are keen to assist you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does what its supposed to for the amount it cost. Sq footage is kinda shy tho because it takes care of my little apt about 800 sq ft. Both humidify and purify.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of my favorite Dyson products!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and immediately felt a difference with the dryness in my home. Looking into buying another!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this humidifier.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this to put in my room at night while I sleep because I have bad allergies and this has helped greatly with my breathing at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Changed the house inviroment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 big dogs and dry climate, the PH01 has helped with DUST and completly taken care of the dry climate.. We are thinking of one for the bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly fine. I had one issue related to humidifier. Contacted customer care over chat through App and the issue got resolved. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Humidifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding appliance for out house. We love it. Would buy it again. In fact, we did and purchased 2 more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter’s family. They absolutely love it. Adds humidity to the room while filtering the air.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a Dyson!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fan/ humidifier it’s never off. The fact that you can control it with the app is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dyson!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dyson has three features that are great, cooling, purifying and humidifying. It covers a lot of space and delivers these features constantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson pure humidity and cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The duel functions of purification and humidifier are very beneficial to anyone needing this functions .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good product but can be better

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it good to cool the room and to humidify can be great if cleaning is not a process

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Jyothi, this is Kelly with Dyson. We're glad to hear that thus far, you've been pleased with how well the PH01 Pure Humidify+Cool cools off your room. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst appliance I have ever purchased. I would click no stars if I could. We are on our 4th replacement unit and the warranty has run out. DO NOT BUY. Read all the horror stories on the web. It is in a continuous mode of BROKEN.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malfunctioned twice. Had to get it replacement. First time stopped working after a deep cleaning and the second time created clicking noise. I got a third one shipped out from Dyson yesterday maybe this one will last longer than 6 months.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi Ashley, this is Kelly with Dyson. We're sorry to hear that you've experienced so many issues with your PH01 Pure Humidify+Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases.

      While I am happy to hear that you were able to reach out and receive support, as well as a replacement machine, this experience is unusual. We'd like to learn more. Feel free to get in touch with us directly at askdysonUS@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US