Customer Ratings & Reviews
- Model:
- 275371-01
- SKU:
- 6401109
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
Air purifier
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fan is the top of the line! It works well but it does not put out to much air.
I would recommend this to a friendHumidifier and fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took some te to understand all the functions but once I got over the learning curve, I am satisfied with the product.
I would recommend this to a friendExcellent All in One Unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really glad I got this. It’s mostly quiet except at its highest settings and allowed me to condense from 3 units down to one.
I would recommend this to a friendabsolutely love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super sleek and quiet. absolutely love it! everyone that comes over asks about it too!
I would recommend this to a friendReally takes humidifying seriously.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it so much I bought two of them within a week of each other to cover the amount of Square footage of my home properly.
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Can't believe how much dust this will catch. Only have to dust once a week instead of every other day.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It’s very dry where I live and I think it was worth the investment. Has very good craftsmanship.
I would recommend this to a friendFights heating season like a champ
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We slept better from the very first night we used this device....highly recommend this for anyone with dry home
I would recommend this to a friendDon’t buy this Dyson product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this product negative stars I would. The unit stopped working after 54 days of purchase due to a company recall of their internal pump. Best Buy would not return this item because it was past their 45 day return policy. I had to contact Dyson directly. They told me they would replace the item with new revised pump. After returning the product, I was notified that this item is on back order for another 90 days!! I now have no humidifier/purifier during allergy season.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear of the issue you have encountered with your PH01 Pure Humidify + Cool. In speaking with our engineers, we’ve identified that a select number of Pure Humidify+Cool units were experiencing a fault within the water pump column that makes the machine turn off and show an error. We’ve worked closely with our engineers to fix the problem moving forward, but recognize how frustrating it is for you currently. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Deep clean cycle
It had to deep clean every day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for the first 2 days then had me deep clean it. So I deep cleaned it and it says it takes 60 mins but actually takes a whole day an a half?? After it would finish I would go to turn it on and use the humidifier and have to deep clean it again. Horrible choice to buy!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We wouldn't expect to hear that you'd be prompted to clean your PH01 Pure Humidify + Cool every day, in your use. The Deep Clean cycle's default setting should be set to once per month; however this will alter depending on the water hardness in your area. You can adjust this setting within the Dyson Link app. Alternately, if you're only using the machine as a purifier, and not using the humidifier function, you should also run that Deep Clean cycle and dry the tank once it's complete. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
This has stupid design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purification is very good, but this is not a thoughtfully designed product. You will not want to use the humidifier in the summer, because the unit is not designed for any evaporative cooling from water. In the winter, I believe you will find this a very large and clunky humidifier. This unit is large, heavy, and difficult to move. "Auto" only refers to auto filtration (i.e. this turns on when the air needs to be purified). I suppose that's nice, but it doesn't turn up when the heat rises, meaning constant adjustment. The "breeze" function is comfortable and very nice. Best-Buy return policy stinks... 15 days. Should have bought it from Dyson, because this product is definitely one most users will want to return.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Roberto, this is Kelly with Dyson. Thank you for sharing your review of the Dyson PH01 Pure Humidify + Cool. We're hapyp to hear that thus far in your use with this machine, you have been so pleased with the level of purification that it provides. While the purification itself cannot be turned off of this machine, you do have the option to turn off humidification, as well as utilizing the backward airflow control, to divert air through the back of the unit, rather than into your room. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at [email protected]. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Good but expensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these dyson purifiers! They do a great job at catching dust and pollen.
I would recommend this to a friendDyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great !ND works we'll the tank could be larger and says it's empty even though it still has water
I would recommend this to a friendHumidifier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best. Because of heating system we coukd not breath properly. Now we sleep well all night.
I would recommend this to a friendGood job! Dyson!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy assembling! A full tank water refill will last almost two days! Very happy with this purchase!
I would recommend this to a friendNot worth the money.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for 2 years. First problem happened with pump malfunction. Second problem happened with deep cleaning. Google deep cleaning this unit and you will find a bunch of frustrated people with this piece of cr*p.
No, I would not recommend this to a friendgreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love this fan. Sleep so much better at night. It helps keep our Room at the perfect humidity for us at night.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Really feel the impact when this is on! Cost is a bit high but it does operate really well!
I would recommend this to a friendAMAZING!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's awesome. It helps a lot with little ones breathing issues. Definitely recommend it!!!!
I would recommend this to a friendDisappointed with Dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in Dyson. Definitely not worth the price. I’ve had this product for less than a month and it only worked the first time I turned it on. I placed this ‘humidifier’/‘purifier’ in my baby’s room(very small room). The humidity and air quality never got better. According to the sensor on the product, the air quality is always poor or extremely poor where the air quality is much better outdoor. I had to drop this off at a dyson service center for a repair. The receptionist at the service center didn’t even ask me what was wrong with the product... what’s more disappointing was I’m now using a 10x cheaper humidifier and the humidity has improved a lot. I was shocked to find out this $800 dyson humidifier is making the room less humidify! I feel guilty to put such a product in my baby’s room.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Adam, this is Kelly with Dyson. We're so sorry to hear that you've had such a disappointing experience thus far with your PH01 Pure Humidify + Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. Please know that we value your support and realize that buying a Dyson is an investment. This is why we back your new purchase from an authorized retailer with a free 2 year warranty, and we are always happy to provide support if a problem is ever encountered. Please do not hesitate to contact us directly at askdysonUS@dyson.com. We are keen to assist you.
Best wishes,
Kelly
Dyson Customer Support