Customer Ratings & Reviews
- Model:
- 275371-01
- |
- SKU:
- 6401109
Customer reviews
Rating 3.9 out of 5 stars with 438 reviews
(438 customer reviews)Rating by feature
- Value3.4
Rating 3.4 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and best buy staff was great. Would highly recommend
I would recommend this to a friendRated 5 out of 5 stars
Great machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, use, and provides great humidity and cool air.
No, I would not recommend this to a friendRated 5 out of 5 stars
nice investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet, amazing and nice investment. recommended....
I would recommend this to a friendRated 5 out of 5 stars
Worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Last about 24 hours. Overall 5 stars.
I would recommend this to a friendRated 5 out of 5 stars
All In One Gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love having an air purifier fan and heater in one.
I would recommend this to a friendRated 5 out of 5 stars
It’s great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very efficient! My house feels so much better!
I would recommend this to a friendRated 5 out of 5 stars
A powerful piece of equipment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very happy with the features and quality.
I would recommend this to a friendRated 1 out of 5 stars
Buyer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so very disappointed!! I used to Love Dyson and in ONE DAY purchased (2) of these PH01s - $1,600 and a $600 dyson vacuum. BOTH of my PH01s will not reach humidity level higher than 35% and the surrounding air is over 55%! I called Dyson - they had me reset and were supposed to call me back but never did! they said they would have ME PACK IT UP and return it so they can send me another one! NO thank you! these are both going back to Best Buy tomorrow! i AM SO disappointed! I had so much hope for a product that had both purifier and humidifier in both. I am done with Dyson!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to read your review, and to learn of the disappointing experience you have had with your PH01 Pure Humidify + Cool. With regard to target humidity, these machines can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc. While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Rated 5 out of 5 stars
Purifer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente producto for your kids to breathe healthy
I would recommend this to a friendRated 1 out of 5 stars
Bad yeasty smell after few months of use
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 2 Dyson PH01 Pure Humidifier and after 2-3 months both of them started releasing some really awful odor like fermented dough yeast. I checked online and apparently is not only me. Thankfully in one of them, the deep cleaning light come on so i run it and the smell went away "for now" but for the other one is not on yet and there is no way i could find to trigger that manually. Spent almost $2000 and i'm very disappointed
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Asjobi, this is Kelly with Dyson. We're sorry to hear that in your use, your Dyson PH01 Pure Humidify + Cool developed an odor. We do recommend that the Deep Clean cycle is run when prompted. This does default to approximately once per month, but it can alter depending on the hardness of your water. You can adjust the Deep Clean cycle within the Dyson Link App, or also run the cycle manually, if needed. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Rated 2 out of 5 stars
Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing got stuck in deep clean mode after one week. Should have listened to other reviews. Also it's not even a deep clean cycle it is simply a one hour soak that is impossible to bypass.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. It's unusual to hear that after just one week of use, your PH01 Pure Humidify + Cool was already prompting you to run a deep clean cycle. Typically, the machine will prompt to run the cyclone once a month, however it can vary depending on the water hardness in your area. We would value the opportunity to learn more about your experience to help ensure you are enjoying your Dyson as expected. Please contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Rated 1 out of 5 stars
Wasn't what j was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though this would cool the house not like ac but for a almost 1000 dollar price tag with tax and insurance . I thought it would be better
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jonathan, this is Kelly with Dyson. The Dyson Pure Humidify + Cool uses ultraviolet cleanse technology to expose every drop of water to an ultraviolet light. This kills 99.9% of the bacteria in your water, ensuring clean humidification, along with the added benefits of purified air. Our air multiplier line, unlike an AC unit that is designed to chill the air, consists of blade-less fans. The air temperature does not change, it is the air flow which cools the user. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control. We would value the opportunity to ensure that your humidifier is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
This is not the Duson you’re looking for ...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible waste of money , literally second week after purchase it stopped working , kept telling me to call Dustin and after finally doing so they were very slow with evrything , used it for my home office and let’s just say I’m glad I’m a elite member and had 45 days to return or else I’d be very very disappointed
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Andypecina10,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Dyson PH01 Pure Humidify+Cool machine. We designed the machine to give the best of both worlds by cleaning your air but providing moisture for the air as well.
If any issues arise, when purchased from an authorized retailer like Best Buy, the Dyson PH01 machine has a 2-year warranty and our Dyson experts are keen to assist. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:App, Humidifier
Rated 4 out of 5 stars
Works just as it should...
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start with this...this is a great machine. I'll start with the filter. It's pretty heavy duty but easy to access and to clean. It was easy to set up and to start using. The app and bluetooth function works great and gives you control from anywhere. The features on the app are convienent as well. The machine is very quiet and has tons of sensors. While I will say, that we didnt notice any difference in the actual performance compared to our Luma purifier, the difference is in the added features such as the air quality sensors and the humidifier features. The machine will actually adjust its speed and humidity on its own based off of the air quality sensors. It's actually very good. When a door or our dog is in the house the machine senses it and automatically adjusts to it. I would have given this 5 stars if it wasn't for the price and the fact that we didnt notice an overall difference in the air quality. What I will say is that we were running our Luma all day and night. You are paying for convience and for adaptability. Overall this is a great machince if you are looking for extra features and are willing to pay for it.
I would recommend this to a friend Rated 2 out of 5 stars
Dyson!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much maintenance!!! You have refill the water tank at least once a month. Filter at $80 a pop. It’s only been 8 months since.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Deott, this is Kelly with Dyson. We're sorry to hear you've had such a frustrating experience with your PH01 Pure Humidify + Cool. The water level in your tank is going to be relative to how often you use the humidifier, how humid your current air is, and how high you set the target humidity. With regard to the filter, they're designed to last approximately 4392 hours. If you use your purifier 24 hours a day, the filter would last you roughly about 6 months time.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Too cool to last
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool looking and works great cooling and humidifying a fairly decent size room, until it breaks after two weeks. Pump error on humidifier. Support from Dyson was helpful until what they suggested as a fix didn't work. Haven't heard from them since. I think I'll return it and buy something less cool that actually lasts a month or two.
This review is from Dyson - PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier - Black/Nickel
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I am sorry to see from your review here that you have encountered an issue with the pump column on your PH01 Pure Humidify + Cool, but also that you received less-than-great support while reaching out to us for assistance. This is very disappointing to hear. We would value the opportunity to learn more about the issue you're having, and get this resolved for you. Please contact us at askdysonUS@dyson.com. We will be looking forward to your reply.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Skip this one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The three things I like about this machine are i) its looks ii) the breeze mode iii) reliable wifi controls. It CANNOT maintain the humidity in the room. I don't think its just my unit as I see several threads in the internet complaining about the same. I am in ATL and the product is placed in a bedroom, 20x17 ft for reference. I tried running the fan in all possible modes but no luck.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're glad that you were pleased with some of the aspects of the Dyson PH01 Pure Humidify+Cool, including how aesthetically pleasing this machine is, as well as how conveniently you can use the machine with not just the remote control, but also the Dyson Link App controls. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases.
With regard to reaching a set target humidity level, the machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Disappointed in Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rather disapointed in this Dyson Tower Humidifier & Air Purifier. The humidifier part stopped working after a few weeks. Returned to store and got a 2nd one. This 2nd one has just stopped working 2 days after the return date has expired. Read on reddit today, that this is a common problem. Sadly I did NOT see that any where in best buy reviews, wouls have made me think twice about buying.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Noon, this is Kelly with Dyson. We're sorry to hear that you've had a disappointing experience with your PH01 Pure Humidify + Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. It's disappointing to hear that you'e experienced an issue with your machine. While I'm not certain of exactly what has stopped working on your unit, we are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Humidifier
Rated 5 out of 5 stars
This Dyson Air Purifier is a must!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson PH01 Air Purifier has made a significant difference in our home in a short amount of time. With the allergy season just starting up in the Chicago area, I’m going to be relying on this to help keep my family room / kitchen area free of particulates and odors. In our house, we have two dogs a guinea pig and two lizards. Although nothing smells bad because everything is kept very clean, there is already a difference in the air near the small animal cages. The room feels cleaner which I believe to be because the Dyson device is pulling additional dust and odor from the air. Even though it is April and sometimes spring is in full spring, it has still been a bit cold and dry. The humidifier feature has a one gallon water tank built into the bottom and is a welcome addition to these rooms as they feel much more comfortable to be in. My sinuses feel clear which is not typical for me during this time of the year. My kids have also noticed a difference saying that they didn’t feel as congested over the last couple of days. Their allergies can be really bad around this time of year. The readout shows you actively what is in the air that the purifier is picking up and cleaning, it shows the humidity level and fan speed as well as your filter status. I have left it all on “auto” for the past week and it has adjusted as needed during that time keeping these rooms well balanced for fan speed and the humidity level. Now that I have this on the first floor, my wife has asked when we will be getting another one for our master bedroom. This tells me she is also very happy with it. I highly recommend this, and although a little pricey, I feel it is a good investment for keeping my family and home healthy.
I would recommend this to a friend - Pros mentioned:Air quality, Humidifier
Rated 5 out of 5 stars
Dyson For the Win
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a first time user to any appliance in the Dyson lineup, let me first start by saying I'm impressed. Right out the box, I could feel that this was a sturdy unit. So many appliances these days are constructed using cheap/flimsy materials. That is not the case with this one. The assembly was straight forward and within a few minutes I was looking for the perfect place to setup my Dyson Air Purification unit and give it a go. We set it in our living room in a location which allows airflow to the dining room as well. It cools both rooms well and provides a nice breeze while either eating meals or watching tv. I've used an array of purifiers, humidifiers and fans in the past, but never all in the same device. After using it for a little over a week, my family is already starting to notice the difference. For the allergy sufferers in the family, this unit has provided some much needed relief. I really don't know how to say it, other than the air just feels cleaner. There are settings on the remote, which is built well, to enable auto cooling and humidifying control. Just using those alone has made a drastic improvement in the air quality in our apartment. I haven't had a chance to download the app yet, but from what I've read, it operates flawlessly as a second remote and monitoring system. With the Spring/Summer months upon us, I'm hoping this unit will limit the amount of sneezes, coughs and overall discomfort that the nice weather often brings with it for those that suffer like we do. Haven't had to clean this unit yet, but it comes with 3 packs of cleaner and the process looks to be pretty simple. Looking forward to seeing how effective this unit is with giving my family cleaner air to breathe.
I would recommend this to a friend












