Customer Ratings & Reviews
- Model:
- 275371-01
- SKU:
- 6401109
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
Not working Out the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased my Dyson Humidify Yesterday. Unpack and set was very easy. I installed the app and turn my unit on and it started to make a growling noise then the unit turn off and had a Error on the display. After spending $800.00 on this unit. I would have expect this unit to work for a very long time not 10 minutes. I returning it today.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to hear that you found setting up the Dyson PH01 Pure Humidify + Cool to be such an easy process. It's definitely unusual, as well as disappointing, to hear that you did experience an issue with your machine, upon turning that on to use. While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Expensive lesson learned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to combat allergens and humidify. It did not work well as humidifier. Even when cranked to the top setting, it only managed to change humidity level 2-5%. I also purchased the geek squad protection. Buyer beware, the return policy for a refund and not store credit is 15 days regardless unless you are a program member.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that in your use, you found that the PH01 Pure Humidify + Cool did humidify to your desired setting. The machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Never worked, water pump was broke.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy LOTS of dyson products and have never had a problem with any of them until I got this thing! The water pump didn’t work from day one. I tried everything customer service suggested and nothing worked. I ended up returning it. I still like dyson products but will never buy a humidifier product from them again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kristin, this is Kelly with Dyson. We're sorry to hear that you encountered an issue with your Dyson PH01 Pure Humidify + Cool. While this is not something we would ever expect to occur, I'm happy to share that we do have Dyson experts standing by to assist in the event that support is ever needed. We include our contact info directly on our machines, as well as make ourselves available via live chat on the Dyson website as well as through 24-hour email support. Also, as a reminder, Dyson backs all new machines from an authorized retailer with a free 2-year guarantee.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Dyson humidifier poor quality item is too expensive
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson PH01 purifying humidifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Air quality, Ease of use
Great but could be better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea of a all in one cooling/air purifying machine. This was a breeze to setup and get working. I like to know that the air in my house is greatly reduced from allergens and is generally cooler. Pro's: It was easy to setup Looks nice in the house Is Quiet Has a nice remote and APP that can control the Air purifying/humidity Cons: I was disappointed that you cannot set the desired temp in auto mode The Humidity is only to increase it not decrease it. (I live in Florida) so not a feature that is helpful You have to choose Air quality or humidity not both. In summary I like the machine but feel that they would have served my needs by adding a dehumidifying option along with a desired temp so that fan will turn on automatically.
I would recommend this to a friend Returned Two Times Due To Identical Issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Disappointed-Twice We only used our first one three days before the oscillating stopped working. We exchanged for a replacement and the second also stopped working after three days. We returned for a full refund. Disappointing as Dyson makes great products.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that your experience with our PH01 Pure Humidify + Cool tower was so disappointing. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. It sounds unusual that the oscillation stopped working, and would not be the performance we'd expect of this machine. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Too expensive and too fragile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned after 2 days because the humidifier was not working.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you were having issues with the Dyson PH01 Pure Humidify + Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Worthless product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you looking for a humidifier, do not buy, unless product...can even produce a mist. Contacted customer support - no help...so the fancy tower is on its way back to BestBuy. Huge disappointment.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Is0812,
Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Dyson PH01™ Pure Humidifty+Cool purifier. The PH01 is designed to humidify the area to the target humidity level, and in auto mode, will continue to adjust itself to maintain that level. The machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Pros mentioned:Air qualityCons mentioned:Price
Great Relief from Allergies
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a weeks use I can say this machine cleans the air of allergens. It's spring time now so the air is full. It is nice to sleep through the night without sneezing. Packaging was amazingly engineered to securely protect the unit during shipping. Set up was fairly easy, the directions were minimum but I still was able to understand and run the machine effectively! I didn't mix in the cleanser/descale for the first run, figured it didn't need a cleaning cycle because it is brand new. The menu feature is easy to follow on the machine. You can set the machine for temperature-and humidity. You have a button for air-flow control and direction. This machine does and has everything. So quiet for the bedroom! The machine is tall/large but does a great impact on my breath-ability in my bedroom. The remote could definitely use back-lighting. A bit on the expensive side. Overall a Great machine, mine is white.You will not be disappointed in the operation and working of this machine.
I would recommend this to a friend Don’t bother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t humidify even small spaces - over promises and underproduced. Don’t waste your money if you are purchasing for the humidifier function.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Survivor,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson PH01 Pure Humidify+Cool machine. The machine can reach up to 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 3 days until I got the fill water reservoir even though it's full. Dyson is making cheap junk nowadays, sad.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, Strega, this is Tia from Dyson! We're sorry to hear of your experience with your Dyson PH01 Tower Humidifier and we're keen to assist further. We're happy to provide troubleshooting assistance for the error you're encountering and assure you this is not typical. Please feel free to reach out to us directly at askdysonus@dyson.com with a full description of the issues and include your contact details for direct machine support.
We look forward to hearing from you and wish you a great day!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Air quality
Intelligent and Functional
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to admit I’m usually skeptical of anything that claims to purify the air. These products have existed for ages now and yet still aren’t common in homes so there is a believability gap to be overcame. Consider that accomplished. The Dyson unit is very much an all in one device. Cooling,humidification, and filtration all in one. Once you have it step up - which admittedly feels a bit like you are building a rocket - it goes to work when you want it to, or when it detects that it needs to. At any time you can open the Dyson Link app and see how the air quality inside compares to outside, and it will basically give you a report card of any work it’s been doing. In auto mode it runs only when necessary; you can take the controls as needed from the included remote or from the app. What have I noticed in the few days I’ve been using it? Less sneezing would be the first thing. I am always suffering during seasonal allergy flare ups and i feel already like this unit has helped me breathe better. I also find that with it going and my ceiling fan running, the A/C was kicking on less during our warner days. Ultimately i would recommend this device to anyone who is looking for the simplicity of a single intelligent unit to replace all of these functions in their home.
I would recommend this to a friend Humidifier function inoperable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive appearance. Would be more impressive if all functions worked. Humidifier did not function properly.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi John, this is Kelly with Dyson. It's disappointing to hear that the humidification function on your Dyson PH01 Pure Humidify + Cool is not working. Please know that we value your support and realize that buying a Dyson is an investment. This is why we back your new purchase from an authorized retailer with a free 2 year warranty, and we are always happy to provide support if a problem is ever encountered. Please do not hesitate to contact us directly at [email protected]. We are keen to assist you.
Best wishes,
Kelly
Dyson Customer Support
It malfunction after 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks, it cant be turn on and i need to contact dyson since no returnable from bestbuy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that so early on in your use, you're having a power issue with your PH01 Pure Humidify + Cool. This is unusual to hear, and certainly not the 5-star experience we would expect for you to have. Please know that we value your support and realize that buying a Dyson is an investment. This is why we back your new purchase from an authorized retailer with a free 2-year warranty, and we are always happy to provide support if a problem is ever encountered. Please do not hesitate to contact us directly at [email protected]. We are keen to assist you.
Best wishes,
Kelly
Dyson Customer Support
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do your research before picking this up. It was incredibly poorly designed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're sorry to hear you say this and are keen to assist further. If you are in current need of Dyson machine support, be assured we're here to help find a solution! Please feel free to email us, at askdysonus@dyson.com, with your contact details, machine's serial number and a description of the trouble you've experienced. We'll be happy to provide troubleshooting support.
Thank you for your loyalty to Dyson!
Best wishes,
Tia
Dyson Customer Support
Sucksatcooling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after one nights…returned to Best Buy for money back
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Elton, this is Kelly with Dyson. We are sorry to read your review and to learn of your very disappointing experience with the PH01 Pure Humidify + Cool. It's rather unusual to hear that your machine stopped working after just one use. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Overpriced and noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it few weeks ago and after one Day started to make a weird soft buzzing sound.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nick, this is Kelly with Dyson. Thank you for sharing your experience with the Dyson PH01 Pure Humidify + Cool. We are sorry to hear that in your short use, you've discovered a buzzing sound coming from your machine. This would not be normal operation, and we would value the opportunity to ensure that your machine is performing properly. Please feel free to reach out to us directly at [email protected]. Dyson is committed to customer satisfaction, and it will be our pleasure to assist you further.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Air quality, Ease of use
Works great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, so since this whole Covid-19 stuff, I have been unable to receive my allergy injections, so my allergies have been super bad this time of year. We plugged this thing in and within a matter of hours, I can tell the difference. It's very easy to set up. The app is great as well at least on IOS devices, it was very simple to set up. The app is also very insightful about what is happening as far as air quality and the diagnostics of the machine. Overall I have absolutely no complaints on the machine and it's worth every penny.
I would recommend this to a friend Faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 1 month. Water pump failed on first deep clean cycle.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear that you're having issues with your PH01 Pure Humidify + Cool after just one month of use. This is not the experience we would expect nor want for you to have. We'd certainly value the opportunity to go over your machine with you to learn more about your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Very expressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what it does it is very expressive but powerful.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Rocky, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Pure Humidify + Cool. We would value the opportunity to ensure that your Dyson is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support