Customer Ratings & Reviews
- Model:
- 275371-01
- |
- SKU:
- 6401109
Customer reviews
Rating 3.9 out of 5 stars with 438 reviews
(438 customer reviews)Rating by feature
- Value3.4
Rating 3.4 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air quality
Rated 5 out of 5 stars
Silent, Cooling and Pleasant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. Amazingly silent, cool air output, and purifies the air. But not entirely sure if it’s anymore humidifying than a cheaper unit here in SoCal. Some days it still struggles like a cheaper unit, and runs out of water quicker than advertised. Might just be the fact we live in a desert though...
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Amazing air purification fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can feel the difference in the air now that I have this fan. I dont have sneezing fits or stuffy nose now. The air feels different in my apartment. I love how cold it gets with the light invisible mist this dyson fan emits. I highly recommend this fan just for the air purifier alone.... every thing else is a big bonus
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Costs Quite A Bit But Worth Every Penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Keeps us cool and keeps our air clean and breathable. I have terrible allergies (and so does my dog) and this helps us tremendously. You can also use tap water in this unit as well, which is much less headache than using distilled water every time. Did I mention it looks great?
I would recommend this to a friend - Cons mentioned:Noise level
Rated 1 out of 5 stars
Worst Dyson ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is the worst fan of all time. It makes so much noice and there is absolutely zero support for this garage pile. DO NOT BUY IT.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Nice appliance.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had it a week and am still learning. Easy to set up. So far so good.
I would recommend this to a friend Rated 1 out of 5 stars
Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a PH01 yesterday, Right after setup started showing "low water level" message with an almost full compartment. Fulfilled till the MAX anyway, and the problem persisted. The humidity did not raise a single percent by using this unit, actually it was 37% when turned on and 35% after 8 hours of use. Getting back to Best Buy for a full refund. I don't even want to try a second unit after all I read by searching in the net and realizing this is very likely a design flaw.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Beto, this is Kelly with Dyson. We're sorry to hear that right out of the box, you encountered an issue with your Dyson PH01 Pure Humidify + Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. The machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Size
Rated 4 out of 5 stars
Nice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the expensive side and really big but it does work very very well!
I would recommend this to a friend Rated 4 out of 5 stars
Big humidifier/fan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you look at the dimensions before buying. It's big. I own a Dyson vacuum cleaner and a small fan. Wanted to buy a humidifier/purifier combo because I have too many devices in my room. I unboxed the purifier but couldn't lock one of the filters in place because of a manufacturer defect. Super easy return at my local Best Buy. 4 stars for the easy return.
I would recommend this to a friend- Pros mentioned:Air quality
Rated 5 out of 5 stars
Love the new fan.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the new fan. A little pricy but have noticed a difference in both room temp and air quality. We got the fan after getting a dog and really feel the difference. Very stylish and quiet, especially in night mode.
I would recommend this to a friend - Pros mentioned:Fan
Rated 5 out of 5 stars
Dyson Humidifier/ Air Purifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refilled huge humidifier after first 24 hours; 4 weeks later and still no refill. That’s how dry my en-suite was. Keep running 24/7 and keep door closed and is my oasis in the desert climate. Feel 100% better. And fan keeps bedroom at perfect coolness.
I would recommend this to a friend - Pros mentioned:Humidifier
Rated 5 out of 5 stars
A must have!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our little one has asthma, the humidifier combined with the filtering system has made a great difference! It has auto settings that work with the sensors to increase or decrease the fan speed and humidity. A must have!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great, easy to use mobile application
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
Great Product!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Dyson products. This is another winner from Dyson. The Pure Humidifier + Cool Tower Purifier does a great job! I have it in my master bedroom and the room feels great. The air is clean and it keeps it nice and cool. I’m considering buying a second unit for the living room.
I would recommend this to a friend Rated 3 out of 5 stars
Expensive Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for the product. Half the price would have been okey. Feature wise I like the monitoring of pollen count, air quality count and other features. Is operable via remote as well as mobile app
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're glad to hear that you were pleased with so many of the functions available on the Dyson PH01 Pure Humidify+Cool. The Pure Humidify+Cool is ideal for larger spaces, and it purifies, humidifies and cools the air around you. The filtration helps to automatically sense and capture allergens, pollutants and gases. We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Rated 5 out of 5 stars
I thought I paid too much for it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I paid too much for this. Then I used it. The sensors can detect things I never knew where around. Even the smell of smoke from the neighbor's fire pit registered the particulates that leaked through the NEW WINDOWS we had installed last year. The humidifier is a nice touch. Very quiet and efficient. So far well worth the money. I like how the "fins" move instead of the entire fan housing. With the push of a button on the remote and I can reverse the direction to the back, so you don't feel any drafts in the room. I would highly recommend this to anyone needing both humidification and high filtration.
I would recommend this to a friendRated 5 out of 5 stars
hat Great Device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and i need a humidifier and air purifier for our small apartment. I never expected that this deviceto work as well as it does . I love the remote feature from my phone app. it is very intuitive For the price we paid for the dyson PH-01 it was well worth the cost.
I would recommend this to a friend- Pros mentioned:Air quality
Rated 1 out of 5 stars
Worst experience with Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First the good thing : The purifier is really awesome, I can feel it. Next the important thing : The humidifier stopped working within 2 months after purchase. And dyson customer service is one of the worst. If you like to know my worst experience in detail, you can read further. Today I contacted them through chat. But my chat was forwarded to 3 different agents within 5 mins. Each one asked my name, email, phone, serial number. That was not the end, after all the struggle, one agent agreed for a UPS return for repair (which took 30 mins). But just before he was about to provide the UPS label, the chat window got disconnected. Then again from start - I provided all the details. This time the agent asked for photo proof of my purchase, machine and everything. End of 30 mins, the agent told that I need to wait for 2 days. I told him to check the chat history repeatedly, nope, they do it only on their own style. Actually, I wanted to purchase dyson directly from them, that was another worst experience for me. That is why I bought it through bestbuy, but never thought an $800 product would break within 2 months.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Ratan, this is Kelly with Dyson. We're glad to hear that you've found the air purification function from your PH01 Pure Humidify + Cool to work so well. We are sorry to learn that with regard to the humidification, that this function has stopped working in your machine. This is unexpected, and we're sorry that this has been your experience. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Rated 5 out of 5 stars
I love this machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was nervous buying this based on some of the reviews but I wanted it so bad because it’s a three in one and has the self cleaning feature. I had to have it. It’s only been like two weeks but I love it. I have not had a single problem with it. No smell, no weird noise, no errors - nothing. The water lasts a good amount of time. I have a vaulted ceilings living room which makes it very difficult to effectively humidify. I’ve tried several different machines over the past year. I monitor the humidity across the room and not surprisingly it shows lower than on the dyson machine but if I set dyson to 10% higher than I want it, the room gets there better than any other machine I’ve used. Watching the sensors respond to spraying cologne or something else is really cool.
I would recommend this to a friend- Pros mentioned:Humidifier
Rated 5 out of 5 stars
Expensive, but works like a charm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty great purifier and humidifier in one. I use distilled water in it everyday and have no issues other than an occasional whistling sound when no water is used. No idea where the other reviews are getting the fish smell from.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Pricey but worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the quality, and features this unit has. This is my first Dyson fan/ humidifier, but I'll be buying another for my daughter's room. The price is a bit much, but with all the features and ease of use I'm on with it.
I would recommend this to a friend












