Customer Ratings & Reviews
- Model:
- 361090-01
- SKU:
- 6420289
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
Not for naturally curly hair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for naturally curly hair. Just an ok hair dryer but definitely not worth the price. I returned.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sabrina, this is Kelly with Dyson. We're sorry to hear we missed the mark with the Dyson Supersonic hair dryer and your naturally curly hair. We do have our diffuser attachment, which features long prongs to reach deep into hair for even diffusion to define curls, and the wide tooth comb attachment has robust teeth to help lengthen curly and coily hair to help create volume and shape. We understand that you have returned your purchase, but if you ever have any questions or concerns that we can help with, you can get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying timeCons mentioned:Hair damage
Dyson’s products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!!! Dries your hair in minutes without damaging it. It is worth the price by all means
I would recommend this to a friend Must be defect.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one didn't work properly so we had to return on next day. When plugged in it didnt turn on couple of times and when turns on only last for less than a min and shuts off.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Solo, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
As a mention, if you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Stopped working after only a few months of ocasso
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer for my wife's birthday. after only five months of occasional use, it stopped working. I contacted the manufacturer March 5th. it is now March 26th and I have not gotten a resolution.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear of the issue you have encountered with your Dyson Supersonic™ hair dryer. It's disappointing to hear that you have reached out to us for support, and are still waiting for a resolution. We are committed to customer satisfaction, and would like to learn more about your experience, as well as provide you with support. Please contact our team directly at askdysonUS@dyson.com and we will be back in touch as quickly as possible.
Best wishes,
Kelly
Dyson Customer Support
Do not waste your money!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to replace this product once every 5-6 months. It’s awful, for a $500 hair dryer I expect it to last much much longer!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've been having multiple issues with your Dyson Supersonic. While I'm not able to tell from your review what issue(s) have occurred, it would be rather unusual to have anything occur repeatedly. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Weight
Dyson Hairdryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at drying hair quickly light weight and easy to store away. Highly recommend
I would recommend this to a friend Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke within the first 6 weeks still have to send it back for a new one. Don’t waste your money on this horrible product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The problem you are describing with your Dyson Supersonic no longer working after 6 weeks of use sounds very unusual. I can confirm this is not something we'd expect with any purchase of the Dyson Supersonic. Also, while we don't expect problems to occur, you can certainly rest assured the free 2-year guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. That said, we do find most problems may be resolved via simple, yet effective, troubleshooting at home. While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use
Great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really great on my hair. easy to use and attachments work wonders.
I would recommend this to a friend - Pros mentioned:Drying timeCons mentioned:Hair damage
Hair dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this hair dryer. It is really fast and just feels like it isn’t damaging your hair
I would recommend this to a friend - Pros mentioned:Drying time, Weight
Great product worth money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my wife loved, Lite . easy to hold. dry hair well
I would recommend this to a friend Wanted to love it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have naturally curly hair and wanted this to help straighten my hair. It does not get hot enough and blows so much my hair just kept getting tangled. I really wanted this to be great but just didn't work well for my type of hair.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Noon14. Thank you for leaving your review on the Supersonic. The Supersonic features an intelligent heat control which allows you to dry your hair without the risk of extreme heat damage. The use of hair treatment products can affect the outcome as well depending on your type of hair.
We would like to learn more about your experience, please feel free to send us an email to [email protected] and we will be in touch.
Best Wishes,
Krystal
Dyson Customer Service
Missing attachment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks very nice but I didn’t have a chance to use because the order came without one attachment. I need to return. I’m so disappointed!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Joanna, this is Tia from Dyson! Your Dyson Supersonic dryer in Prussian blue/rich copper includes the following: Storage case, Flyaway attachment, Wide tooth comb, Gentle air attachment, Styling concentrator, and Diffuser.
If there are any additional concerns regarding the items that should be included with your unit, you're encouraged to reach out to the retailer to inform them of the issue. We're also happy to provide support to you, if needed. Feel free to reach us at questions.us@dyson.com and we'll be privileged to assist further!
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Drying timeCons mentioned:Hair damage
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! It seems to dry my hair faster with less heat damage.
I would recommend this to a friend - Pros mentioned:Drying time
Beyond amazing!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I am out numbered by females in my house I also had them weigh in on the Dyson hair dryer. Overwhelmingly everyone was in awe of how well this device worked. It is the better/best mouse trap of hair dryers. Not only does it your hair faster it doesn't singe it in the process of fill the room up with massive amounts of heat. Something that will be nice in the summer. Straightening and curling were unbelievably simple and the controls are placed so that you can make adjustments by touch. When you do make a change it is instant! This would also be a good traveler as it is solid but not overly bulky or heavy.
I would recommend this to a friend product is damaged on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is damaged on arrival. The reset button on the power source always pop up. The dryer cannot be turned-on anyway.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Tyuhe, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you this experience is not typical. You're encouraged to reach out to the retailer to inform them of the issue.
We're also happy to provide support to you, if needed. Feel free to reach us at askdysonus@dyson.com and we'll be privileged to assist further!
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support
Not as great as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This hairdryer seemed to dry my hair out after using it for about a week. I decided it was worth the high cost and sent it back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Hamk, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Great until it overheats!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to dry half my hair and it over heated so I had to wait for it to cool off to finish. Returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Marissa, this is Kelly with Dyson. Thanks for letting us know about this. I'm sorry this has happened. If you have any questions or concerns that we can help to address, regarding your experience with your Dyson Supersonic™ hair dryer, please do not hesitate to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dead!!! Out of 2 year warranty lost 399 dollars!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Dyson they told it was outside the 2 year warranty, not Paying 400 every two years! Not buying any Dyson products!
No, I would not recommend this to a friendNO European conversion to volt 220V
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible; a product SO EXPENSIVE without a electric convertion for European electric outlets 220v
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We can confirm that the Supersonic™ hair dryer is not a universal voltage appliance. Like the majority of other Dyson machines, the Supersonic™ is only intended for use within the country where it was purchased. We don't suggest using an adaptor or converter as this can damage your dryer. If you still have questions or concerns, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Broke after 3 uses.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after 3 uses. Tried multiple outlets and resetting the unit as well as cleaning the filter. Very disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Tyler, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. It's certainly unusual to hear that your Supersonic stopped working, after just a handful of uses. this is certainly not the experience we would expect nor want for you to have.
We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support