Customer Ratings & Reviews
- Model:
- 386727-01
- SKU:
- 12807147
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hair dryer is great - a little heavy and ease of use in changing temperatures could be easier.
I would recommend this to a friendWorth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife and she loves it. Even temperatures and faster dry times without out the unbearable heat.
I would recommend this to a friendDoesn’t last long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second dyson in 18 months The first one burned out and not under warranty
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Michele, this is Kelly with Dyson. Thank you for sharing this feedback. Your dryer would include a free two-year guarantee, when purchased brand new. Regardless of warranty status, we are always happy to provide diagnostic troubleshooting support. Feel free to get in touch with us at askdysonUS@dyson.com so we may assist you further.
Best wishes,
Kelly
Dyson Customer Support
Great for gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to justify the cost for myself, but makes a great gift if you are looking for something in this price range
I would recommend this to a friendHeavy duty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit expensive but well made. I’m hopeful it will last a long time.
I would recommend this to a friend- Cons mentioned:Hair damage
Not really worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really doesn’t dry my hair any faster. I have to use the cool setting since I wear my hair naturally curly. The only benefit is that my hair isn’t as frizzy. I bought it to cut down on dry time but my 2400 watt dryer worked just as fast.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Tiffo,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic™ hair dryer. The Supersonic hair dryer is designed with the intelligent heat control, and combined with the Dyson Air Multiplier technology, dries your hair faster with less heat damage than the conventional Supersonic.
We have a wealth of styling tips and guides on the Dyson Hair support page, to assist in ensuring you maintain your curls without the frizz. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Not worth the price tag.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one year and quit working, hopefully Dyson will help out.
No, I would not recommend this to a friendBad delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was very bad , the package was delivered outside of the building and our neighbors found it and returned it to us.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hi,
Thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdyson@dysoncanada.ca and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Not what I expected.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working. Less it kept turning off. Thanks to Best Buy I bought the warranty and it was replaced for a similar as mi e was discontinued.
No, I would not recommend this to a friendJust okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Save your money. Might be healthier for your hair but it doesn’t dry it faster.
No, I would not recommend this to a friend- Cons mentioned:Price
too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work any better then a dryer 75% cheaper. Over rated
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm happy to inform you that Dyson Supersonic is designed with 4 precise heat settings, as well as 3 precise speed settings. Each setting is designed to provide varying outcomes depending on the style you have in mind for any particular drying session. Along with these settings, Dyson Supersonic will also provide intelligent heat control, which measures the exit temperature 20 times every second. This helps prevent extreme heat damage, protects your natural shine and ensures Dyson Supersonic is at best temperature based on the setting that you select. I'm also happy to inform you that here at Dyson we're always keen to assist if ever needed. We include our contact details directly on all machines to ensure we can be easily accessed if ever needed. Also, as a reminder, when purchased new and from an authorized retailer, Dyson backs your purchase with a free 2-year guarantee. Please feel free to contact us directly at askdysonUS@dyson.com. We're happy to go over your machine with you.
Best wishes,
Kelly
Dyson Customer Support
Quick dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Haven’t had any issues with it. Leaves hair soft.
I would recommend this to a friendExpensive but a good hairdryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a bit heavier than usual hair dryers but it works well and we like it so far.
I would recommend this to a friendCool design...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer works. It's not as quiet as I thought it would be. I would have kept it...but the attachments magnetically stick to the dryer and this design didn't work for me the way I use a diffuser. It's a heavy dryer but with the way it's designed, you don't feel it once you're using it.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am pleased to hear that you are satisfied with the design. As for the weight, the Dyson digital motor V9 is built into the handle, which is 6 times faster and one-third the weight of traditional hair dryer motors. This makes it well balanced and lighter to use.
The sound power of the Dyson Supersonic™ hair dryer is 77dBA. All our machines undergo rigorous testing by a team of acoustic engineers who try to minimize the sound and vibration of high-speed air. We study and measure the frequency content of the noise generated; this allows us to pick out unpleasant tones and target our acoustic solutions to reduce these tones.
We would value the opportunity to address any questions or concerns you have as comments from consumers who use our products and services over time are very valuable to the development of future products. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this company has the worst customer service i’ve ever seen in my life i’ll never big anything here EVER.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi Nathalia, thank you for bringing this to our attention. We really appreciate your time and effort and are extremely sorry for the inconvenience that you had to face with the customer services. We can totally understand the sentiment. We strive to provide the highest quality products to our customers and care about their requirements. Kindly contact our Customer Support Channels if you have any queries or concern, we will try our best to provide you with the best possible resolution.
We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Dyson Customer Support
That’s awesome product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That’s awesome product. My hairs become smoother after I used it.
I would recommend this to a friendNice but not elite!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked pretty well but it was heavier then a normal cheaper hair dryer and didn't do what it advertised.
No, I would not recommend this to a friendNot sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence with this one. Didnt dry my hair fast
I would recommend this to a friend- Cons mentioned:Price
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The handle gets hot while you are blow drying your hair. I have naturally curly, frizzy hair and I do not see a difference in using this hairdryer compared to the $20 hairdryer at the drugstore... except the price tag. I would not spend the money on this hair dryer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jumity, this is Kelly with Dyson. Thank you for taking your time to write your review on the Dyson Supersonic Hair Dryer. Dyson Supersonic is designed with 4 precise heat settings, as well as 3 precise speed settings. Each setting is designed to provide varying outcomes depending on the style you have in mind for any particular drying session. Along with these settings, Dyson Supersonic will also provide intelligent heat control, which measures the exit temperature 20 times every second. This helps prevent extreme heat damage, protects your natural shine and ensures Dyson Supersonic is at best temperature based on the setting that you select.
The issue you have experienced with the handle getting hot while in use sounds very unusual. As a reminder, while we don't expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Dyson hair dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was heavier than I expected great quality hair dryer
No, I would not recommend this to a friend