Customer Ratings & Reviews
- Model:
- 386727-01
- SKU:
- 12807147
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Hair damage
Not worth it, save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. Got it as gift for my girlfriend. She used it a couple of times and hated it as it did not work as expected at all still leaving her hair damp after almost an hour and for the money, it better work better than expected so it was returned.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear how much your girlfriend disliked the Supersonic Hair Dryer in her use. Whilt it's very unusual to hear that after an hour of drying time, her hair was still damp, drying times will vary depending on hair length and thickness. The Supersonic hair dryer features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions. We include our contact details directly on our machines, as well as make ourselves available to support via live chat on our website as well as through 24-our email support. While I understand you've mentioned returning your machine, we'd value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Noise level, WeightCons mentioned:Price
Great Hairdryer, really spendy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lot quieter than most other hairdryers. It looks very modern and stylish. This does dry faster, about 2-3 minutes than other hairdryers. The power is great on this, the heat is great, and the weight is very light. It is easy to transport. The only negative is that this cost $400. If you have the extra income to spend, then this is by far the best hairdryer on the market as of today.
I would recommend this to a friend Great hairdryer but will break and Dyson won't fix
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing hair dryer but not reliable and customer service was horrible. After a few months we noticed that the power would shut off for 10 seconds or so after only a little use. This happened more and more often until it was almost unusable which took about 6 months. We called dyson and their customer service was weirdly rude. Not only did it not get fixed, they were aggressively rude on the phone about it. Honestly a great hair dryer but if anything goes wrong, you're on your own, Dyson will not stand behind their product. Seems crazy for such an expensive item.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello pauloc,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic hairdryer. When purchased from an authorized retailer, the Supersonic sports a 2-year manufacturers warranty. When properly maintained as outlined in the user manual, the Supersonic is expected to last, which is why we provide the 2-year warranty.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
- Cons mentioned:Hair damage
Destroyed my hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caused my hair to tangle to point I have significant damage. Used on lowest setting and still too powerful and Ioud. Missed return window and now stuck with $400 product I can’t even use.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. We would value the opportunity to address your concerns in more detail. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Price
Too much hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No different than a regular dryer. Overpriced and sold out.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Heath, this is Kelly with Dyson. I am sorry to hear about your experience with your Dyson Supersonic hair dryer. Dyson machines, when purchased new and from an authorized retailer will include a free 2-year warranty. We are committed to customer satisfaction and would value the opportunity to ensure that your unit is performing as intended.
Please do not hesitate to reach out to us at askdysonUS@dyson.com we are keen on providing support and would value the opportunity to learn more regarding your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Ease of use
Dyson blow dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this blow dryer for my wife for Christmas. She raves about this brand and model. Compact and user-friendly, suitable for those with small hands. Though pricey, its durable design, ease of use, and potential 10+ year lifespan make it unlikely to break, collect lint, or overheat. This hair dryer efficiently dries her curly hair in more than half the time of her old hair dryer which frees up the bathroom for me,. At 28, I appreciate a hassle-free experience, and I hope this dryer lasts a lifetime,
I would recommend this to a friend just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over price, doesnt seems much different of the other hair dryer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Gifted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry. purchased as Christmas gift. Unable to give honest review.
I would recommend this to a friendblower has broken twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a professional hairstylist. This blower has broken twice on me. I had a higher expectation.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear this about your hair dryer. This is certainly not what we expect and would value the opportunity to address this in more detail. Please contact us at askdysonUS@dyson.com with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
- Pros mentioned:Drying time, Ease of useCons mentioned:Price
COPPER/NICKEL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August... it was bit pricey but WORTH it. It has significantly cut down my getting ready time in the morning. I love that it's so simple and easy to use. The attachments are great, and I no longer have to get my straightener out every morning. I have medium length hair that is SUPER thick, and I can dry and style my hair in less than 10 minutes with this thing. My fiancé also uses it every so often and loves it.
I would recommend this to a friend Not for short natural curly hair
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instruction video showed great results for longer curly hair, and it probably would be great for longer hair, but not for shorter hair. I returned the Dyson Hair Dryer because it would not do for my hair. If it had a different type of diffuser, it might be great...one that blows out instead of within the diffuser.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you were not happy with your Dyson Supersonic™ hair dryer. We do appreciate your feedback regarding the diffuser attachment. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have very thin hair and oily because I straighten my hair once a year, also used oil treatment on it. I used it twice and both times it burn and frizz my hair. I tried lower the heat settings but it just gives me nots on my hair. I end up returning it. It’s a very fancy and pricy hair blow dryer but it didn’t work with my hair type.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear you are less than satisfied with the hair dryer. I understand that you may have already returned it. However, we would value the opportunity to learn more about your experience. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the dryer and the first time my wife turned it on it ran for about five seconds and shut off. Three blinking red lights. The blink of death. Hopefully we just got a lemon. Going to try one more time and that will be the end of it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there. Thank you for taking the time to provide a review on the Supersonic. The Supersonic hair dryer features a filter and air intake at the base of the handle. If the filter is clogged or the air intake is covered, such as by your hand, during use, this will cause the machine to shut off to prevent over heating.
We would value the opportunity to assist further. Please contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Too heavy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife didn’t like it, it was way to heavy and the cord is super thick.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Heny, this is Kelly with Dyson. We're sorry to hear that in your use, you found the Dyson Supersonic hair dryer to be too heavy. I'm happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. We're always keen to provide support if ever needed. Also, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson will back your purchase with a free 2-year guarantee. Please consider contacting us directly at askdysonUS@dyson.com. We're keen to learn more about your experience, as we're always happy to assist if ever needed.
Best wishes,
Kelly
Dyson Customer Service
Breaking after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on 9/7. I was exciting to use this product and it was a OK quality of dryer until 10/7. It just won’t start off when I turn on the button. Did I use this dryer recklessly ???? I treated this product very carefully almost like a new iphone. I am so baffled now, I don't know what should I do with this. Is bestbuy will accept a month of product return? I am annoyed Right now, of course I did not purchase after-care program. Who would expect dyson hair dryer just stopped after a Month????? No no no!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The problem you are describing with your Dyson Supersonic no longer turning on sounds very usual. We would certainly not expect your machine to shut off without the power button being engaged. One tip I can recommend would be ensuring the filter inlet area is not covered by your hand while using Dyson Supersonic, as well as that the filter remain clean through regular routine maintenance. Please also note that, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson does back your machine with a free 2-year guarantee. We're always keen to assist if needed and would value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Kept over heating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so excited to use. Read the operating manual and pulled it out of box. Overheated 3 times and did not turn back on. Horrible product for 400.00 I have used much less expensive dryers that performed much better.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The problem you are describing with your Dyson Supersonic overheating and shutting off sounds very usual. We would certainly not expect your machine to shut off without the power button being engaged. One tip I can recommend would be ensuring the filter inlet area is not covered by your hand while using Dyson Supersonic, as well as that the filter remain clean through regular routine maintenance. Please also note that, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson does back your machine with a free 2-year guarantee. We're always keen to assist if needed and would value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Hair damage
Kellie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer will make your hair brittle and break off, even if it’s on medium heat. Used on all types of hair. Used for 2 weeks. I do not recommend this product. It is not worth the money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kellie, this is Kelly with Dyson. While everyone is different, we certainly wouldn't expect hair to become fried, brittle or frizzy as a result of using Dyson Supersonic. The Dyson Supersonic hair dryer will feature intelligent heat control, which means it will monitor and control the temperature at all times. This helps prevent extreme heat damage and protects hair's natural shine. It also will feature negative ions to help prevent hair from becoming frizzy.
I'm happy to inform you that Dyson Supersonic hair dryers features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Not worth the expense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry hair any faster than an "ordinary" hair dryer, but costs five times as much!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear the hair dryer is not drying your hair as fast as anticipated. We would value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Pleased with dyson hair dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Dyson hair dryer as a gift from my husband. Although it is vey nice, there is nothing but the name to justify the price, in fact, I wanted to return it. I do believe there are some design flaws. The controls are on the front so you have to have the dryer facing you to change the controls. Just no worth $399.00.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there! Thank you for taking the time to provide a review on the Supersonic. The buttons on the hair dyer, like most are located on the back of the hair dryer and can be easily accessed with your thumb when held towards the top of the handle, where it provides the best balance due to the motor being built into the handle.
While we understand that you may have already returned the machine, we would value the opportunity to address any questions or concerns. Please contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Dyson blow dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad blow dryer but a little bit overplayed for what it is.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm happy to inform you that Dyson Supersonic hair dryers features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions. We include our contact details directly on our machines, as well as make ourselves available to support via live chat on our website as well as through 24-hour email support. We'd value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support