Customer Ratings & Reviews
- Model:
- 386727-01
- |
- SKU:
- 12807147
Customer reviews
Rating 4.8 out of 5 stars with 7743 reviews
(7,743 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Just ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift. My wife wasn’t overly impressed.
This review is from Dyson - Supersonic Hair Dryer - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that your wife hasn't had a better experience with her Dyson Supersonic hair dryer. I'm happy to inform you that Dyson Supersonic hair dryers features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions. We include our contact details directly on our machines, as well as make ourselves available to support via live chat on our website as well as through 24-hour email support. We'd value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Rated 2 out of 5 stars
Short life span
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well at first, then after about a year of use, the power starts shortening out if you use it on high blow even with low heat. Doesn’t really last as long as it should.
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
No, I would not recommend this to a friend- Pros mentioned:Drying timeCons mentioned:Hair damage
Rated 5 out of 5 stars
Healthier Hair in Less Time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I looooooooove this hair dryer. I hate drying my hair because it feels like it takes FOREVER, especially since a traditional hair dryer is so bulky and heavy. Here comes the Dyson Supersonic Hair Dryer. I was so intrigued by it because I mean, Dyson made a beauty tool? HOLD UP, SHUT THE FRONT DOOR. You mean, the company that makes vacuums and air purifiers is entering the beauty industry? I love small appliances and with a brand that's innovative with their products, I knew I needed to try it. I was so happy with it my first use, my dry time was cut in half, my arm wasn't sore at the end (due to the center of gravity being placed in the handle), and my hair wasn't as frizzy! After using this product over the course of a year, I can say my hair is a lot healthier and manageable. 10/10 WOULD BUY AGAIN
This review is from Dyson - Supersonic™ Hair Dryer - Nickel/Purple
I would recommend this to a friend - Cons mentioned:Hair damage
Rated 1 out of 5 stars
Ruins your hair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes but I would not buy. It turned my hair to straw. Very dry and starting breaking off after only using it twice. This was on the lowest setting. Returned right away!
This review is from Dyson - Supersonic Hair Dryer - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you had a less-than positive experience with the Dyson Supersonic hair dryer. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Rated 2 out of 5 stars
Overpriced hair dryer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this as a gift for a person who loves hair. After they tried it a few times, they stated that other brands offer the same or more drying power for 1/2 the cost. The dryer was returned after a few days.
This review is from Dyson - Supersonic Hair Dryer - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear you didn't have a more positive experience with your Dyson Supersonic hair dryer. While we can definitely respect your opinion, I'm happy to share that the Dyson Supersonic™ hairdryer has been designed to completely blow dry and style your hair. It's a great option for those who want fast drying and smooth, controlled styling with techniques and additional tools such as a brush. I'm also happy to share that we do offer styling guides directly on our Dyson Hair YouTube channel, for great examples and styling ideas. We've also received great feedback regarding reduce the drying times, along with improved hair texture as a result of using Dyson Supersonic™.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Weight
Rated 5 out of 5 stars
BEST PURCHASE EVER MADE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best purchase I have ever made and the results speak for itself!!! The new Dyson Supersonic Hair Dryer is without a doubt the best of the best. I used it myself after washing my hair and I cannot believe the results. My hair has so much less frizz that I don't even have to use a flat iron to style, it looks so smooth and dried in 5 minutes as opposed to 20-30 minutes. Oh and the light weight of it saves my arm and shoulder from the pain that comes with drying your hair! It is expensive but like I said the results speak for itself and is so very much worth the money. I will certainly get my money's worth out of it. Highly recommend and this is coming from a professional hair stylist!!
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
I would recommend this to a friend - Pros mentioned:Noise level, Weight
Rated 5 out of 5 stars
James bond of hair dryers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My title may be a little off but my wife gives all thumbs up. She has had plenty of time to use this hair dryer and gave me all the info I assume you could get on a device like this. First off it dries "super fast" and is much lighter than previous dryers. The attachments are magnetic and do not get hot, so swapping and or rotating them makes it easy. She said another great feature was that it seemed much more quiet and had a great long cord. From my view I noticed the card as well but how thick and solid it was, no junk here. The dryer also felt very solid and built to last. Dyson knows their stuff so I assume this will be a hit for the ladies and some fellas alike. Oh and it looks cool as h e double hockey sticks.
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
I would recommend this to a friend - Pros mentioned:Drying time, Noise level, Weight
Rated 5 out of 5 stars
Dyson Supersonic--The Uptown Girl Hair Dryer!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, the dryer is iconic in that Dyson has employed a new methodology in hair drying by using magnets to attach the desired gadgets while blow drying of one’s hair. Because of the item’s price, I was anxious to unbox this hair dryer and give it a try. I can truly say without reservations, it WORKS! The dryer comes with 4 heat settings. I tried the mid-range setting which really dried my hair surprisingly quick and I didn’t experience any frizzles. I noticed while drying how super light the unit feels in my hands, this was much to my dismay after using a magnetic attachment. Also, the motor is very quiet; I could listen to music on my iPad without turning it up to excessive loud levels in order to hear. Yes, I recommend this product to anyone who desires to get a salon look, feel and experience in the presence of their home. While the unit is pricey, it’s well worth it because ultimately, you’re not getting heat damage. I believe because of Dyson’s reputation for manufacturing quality products, you’ll enjoy the usage of this product for many years to come which will ultimately outweigh pricing!
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 5 out of 5 stars
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Powerful. More air than heat. Not too heavy
This review is from Dyson - Supersonic Hair Dryer - Ultra blue/Blush pink
I would recommend this to a friend - Pros mentioned:Noise level, WeightCons mentioned:Hair damage
Rated 5 out of 5 stars
This Dyson Dryer Rocks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After going to a new hair stylist this week and being very pleased with the results, I called the salon to see what kind of hair dryer the stylist had used, and it was this Dyson. Checked Best Buy, they are currently having a 20% off sale on hair dryers so I ordered it online yesterday and received today. (Great service from Best Buy!) Just used the new Dyson for the first time and I'm very happy! I have super fine and wavy shoulder length hair (one length) with a lot of shorter regrowth that usually frizzes. While using the Dyson, I'm able to control heat and air volume to achieve just the right settings for my hair type. My hair came out styled perfectly with shiny, bouncy volume (not flat) and the curly, short re-growth pieces are tamed. I had been searching for a new dryer to replace my SuperSolano, but didn't want ION technology because using ION usually leaves my fine hair super flat with no body. Not this Dyson, I LOVE it!! The tools are super easy to use, the cord is nice and long, it's quieter and lighter than the SuperSolano, easier to hold, and the aesthetics are pleasing. One minor complaint is that the on/off switch is a bit tough to toggle up/down (instead of sideways) when switching while styling, but I'm sure I will get used to it. The cool shot button is very easy and I love that you can change the flow direction of the tool attachment easily. Designed very well. Overall, very happy with this Dyson hair dryer and Best Buy! I actually enjoy drying my my hair again because the results are so much better, totally worth it. Thanks!
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
I would recommend this to a friend - Pros mentioned:Noise level
Rated 1 out of 5 stars
Mrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is so LOUD and the cord is SO heavy, it had to go back. For that amount it should have the sound of a sound machine!
This review is from Dyson - Supersonic™ Hair Dryer - Nickel/Purple
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Fredrika, this is Kelly with Dyson. We're sorry to hear that in your use, you found the Dyson Supersonic™ Hair Dryer to be too loud to use. The sound power of the Dyson Supersonic™ hair dryer is 77dBA making it quieter than some of our competitors. We're also sorry to hear that you found the dryer to be too heavy. The Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. We're always keen to provide support if ever needed. Also, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson will back your purchase with a free 2-year guarantee. Please consider contacting us directly at askdysonUS@dyson.com. We're keen to learn more about your experience, as we're always happy to assist if ever needed.
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Hate it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been wanting to buy this for a few years now and finally bought it. Total let down. I thought maybe if it wasnt good for my processed hair it would be good for my young daughters healthy hair. It was equally horrible. I tried different settings and same end affect. Hair was not smooth and not frizz free. It felt horrible. Would not recommend to anyone. I returned.
This review is from Dyson - Supersonic Hair Dryer - Vinca Blue/Rosé
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that we seem to have missed the mark with the Supersonic hair dryer. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Rated 2 out of 5 stars
Expensive / Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow - This was expensive! At the end of the day, we returned it because it's simply drying hair, and our $15 Drug Mart hairdryer does the job just as well, only it doesn't look as cool.
This review is from Dyson - Supersonic™ Hair Dryer - Nickel/Purple
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Floyd, this is Kelly with Dyson. I'm sorry to hear that you were unhappy with your Supersonic hair dryer. I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to askdysonUS@dyson.com. We look forward to your correspondence
Best wishes,
Kelly
Dyson Customer Support
Rated 1 out of 5 stars
Hair Dryer that doesn't last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had first purchased this hair dryer on 1/31/2020 as a gift for my wife. It broke down in early September 2020. Luckily, we had purchased warranty, and Best Buy replaced the unit without problems. We got a new unit on 9/13/2020, and this one broke down yesterday (04/04/2021). We are thinking to return this hair dryer. Obviously, Dysons does not have their quality control in check. A $50 hair dryer would likely last longer.
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We are sorry to hear that your wife has run into issues with her Supersonic hair dryer. While I'm not certain of the exact issue that you're having, we don't expect any problems to occur. If you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Ease of use
Rated 5 out of 5 stars
The hype is worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on a whim when it was on sale, and I have no regrets!!! It has helped my straight, Asian hair not be as oily and cuts down drying by half. So easy to use and I love the different air functions too. I definitely feel my hair being smoother and healthier. Definitely give the Supersonic hair dryer a shot!!
This review is from Dyson - Supersonic Hair Dryer - Vinca Blue/Rosé
I would recommend this to a friend Rated 2 out of 5 stars
cool but awkward
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not the easiest thing to use. It dries dry well but using the styling attachments is kind of a pain and takes a lot of effort. This hair dryer wasn't for my wife so we returned it.
This review is from Dyson - Supersonic™ Hair Dryer - Nickel/Purple
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am pleased to hear your wife was satisfied with how well it dries. I am sorry to hear your wife was less than satisfied with the usability of the attachments. I understand that you may have already returned the hair dryer, however, we would value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this and my husband bought it to surprise me. What a disappointment- the plug is like a transformer and uses so much power that the lights would flicker. Didn't really get hair dry and tangled my fine hair. Would not buy
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear you are less than satisfied with the hair dryer's performance and would value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
- Pros mentioned:Drying time
Rated 5 out of 5 stars
"Blows" Away The Competition
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having myself and two ladies use the Dyson Supersonic Hair Dryer, it has proven itself as a viable investment. Like many people, I've taken the common hair dryer for granted. Upon using the Dyson Supersonic, I have a new appreciation for the device and more. Dyson has achieved a new level of efficiency with their device. I have medium length hair, with a normal hair dryer, it would take me around 20 minutes to style and dry. With Dyson, the regime takes 10 minutes and my hair was completely dry. What can I say, I'm a male and in the past, I didn't have the patience to make sure my hair was fully dry (we've all been there). The Dyson delivered completely dry hair with volume that I haven't had since going to a hair salon. Let's talk about the attachments (this is where the two other ladies that I mentioned earlier come into play). Debbie raved about how she was able to actually have a conversation without overly raised voices that normally comes with hair dryers. And like myself, she really appreciated the ergonomic design that makes the hand feel tired after several minutes. She used the Smoothing Nozzle that attaches magnetically. When she would normally have to use a curling iron and hair spray, the Dyson delivered a full volume result that lasts over a day. The styling concentrator attachment with a rounded brush provides some incredible curl and wave into the body of hair of the second lady, Michelle. Some may think that a $400 hair dryer is pricey but it comes with the Dyson stamp of quality. If the customer service is anything like that for their vacuums then it only validates this kind of investment further. The Supersonic Dryer would be a PERFECT instrument for professional hair stylists.
This review is from Dyson - Supersonic Hair Dryer - Iron/Fuchsia
I would recommend this to a friend Rated 2 out of 5 stars
Great idea... needs more work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed by the quality... blow dryer started to shut off automatically all the time after about 6months of use in the salon. Cool idea but it needs more fine tuning
This review is from Dyson - Supersonic Hair Dryer - White/Silver
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. The Dyson Supersonic does have a safety feature where it will shut off to prevent over heating when the filter is clogged. The filter should be occasionally cleaned thoroughly especially if being used in a salon.
We would value the opportunity to address this in more detail. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Hair damage
Rated 1 out of 5 stars
Not recommended to buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than three hundred things broke in four months, so it is recommended not to buy
This review is from Dyson - Supersonic™ Hair Dryer - Nickel/Purple
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Yonina, this is Tia from Dyson! We're sorry to hear of your experience and we're happy to provide troubleshooting support to resolve your concerns. At your convenience, we invite you to reach out to us for machine support at askdysonus@dyson.com and we'll be pleased to help you further.
We look forward to hearing from you and thank your for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
