Customer Ratings & Reviews
- Model:
- 386727-01
- SKU:
- 12807147
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
"did not meet expectations"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple family members with different hair types tried the dryer out and found it less convenient to use with no real benefits over conventional dryers.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Geoff, this is Kelly with Dyson. I'm sorry to hear you weren't happy with your Dyson Supersonic hair dryer. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Blown. Away. (Pun intended)
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only been able to use this hairdryer once, and I didn't use any of the attachments, but I have to say, I love this dryer. The design of it is such that I am not constantly hitting my head with the end of the of the hair dryer like I often do when using a traditional dryer. The different speeds and heat settings are handy, as is the cold shot button. The attachments (a curl diffuser, and two concentrated diffuser) connect magnetically, and the dryer comes with a non-skid mat and a strap to use to hang it, if you like.
I would recommend this to a friend- Cons mentioned:Price
Not worth the cost
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All hype. Wife bought it and took it back. Not worth the crazy asking price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jose, this is Kelly with Dyson. We're sorry to hear that your wife didn't have a better experience with her Dyson Supersonic. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best Wishes,
Kelly
Dyson Customer Support
fair experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good buy and experience. I also used reward and not sure if it was refunded.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Soji, this is Kelly with Dyson. We're sorry to hear of your poor purchasing experience with this retailer. We would suggest contacting Best Buy directly with any purchase concerns. If you have any questions or concerns relating to your Supersonic™ Hair Dryer, you can get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Weight
Very light and simple to use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This hair dryer is my second hair dryer and it works much better than my old one. This one dries my hair much faster and leaves it softer too. Something I noticed was that it doesn't make as much noise as a regular one. I like how simple it is when it comes to changes the temperature. There is only one button that controls the heat. The hair dryer comes with a lot of options. There is 3 different style tools to choose from and they each belong with a different hair style. It's very light too
I would recommend this to a friend - Pros mentioned:Drying time
Wow, powerful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this was a very expensive hair dryer, but wow, it’s powerful and dries my hair fast. I like the accessories, the cord, the heat settings. So far I’m loving everything about it and I hope this lasts for years to come.
I would recommend this to a friend - Cons mentioned:Hair damage
Just ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. I am really disappointed. No better than $40 hair dryer.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you've been so disappointed with the Supersonic hair dryer, thus far in your use. We'd be happy to learn more about your experience, as we're committed to customer satisfaction. Please feel free to email us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Hair damage
Straw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It turned my hair to straw. Don't waste your money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. While everyone is different, we certainly wouldn't expect hair to feel like straw after using Dyson Supersonic.
There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Stick to vacuums
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my wife. She was so disappointed in the quality of hair care that we returned it and purchased a different hair dryer for half the price that she loves. I love our d10 vacuum, but this product i wouldn't recommend.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Nate, this is Kelly with Dyson. I'm sorry to hear that you've only rated your Dyson Supersonic™ hair dryer one star. While we can definitely respect your opinion, I'm happy to share that the Dyson Supersonic™ hairdryer has been designed to completely blow dry and style your hair. It's a great option for those who want fast drying and smooth, controlled styling with techniques and additional tools such as a brush. I'm also happy to share that we do offer styling guides directly on our Dyson Hair YouTube channel, for great examples and styling ideas. We've also received great feedback regarding reduce the drying times, along with improved hair texture as a result of using Dyson Supersonic™. We'd value the opportunity to go over your machine with you to help ensure you're getting the best from your Dyson Supersonic™ hair dryer. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Over rated hairdryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Dyson hairdryer is not great. Cord is way too long and hairdryer is overall too heavy. Drying speeds are too forceful. You can dry your hair but can’t style it. The force of the blower on lowest setting blew things off of my bathroom counter.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Fran, this is Kelly with Dyson. I'm sorry to read how disappointed you have been with your Supersonic Hair Dryer. The Dyson Supersonic hair dryers features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions. We include our contact details directly on our machines, as well as make ourselves available to support via live chat on our website as well as through 24-hour email support.
I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson D-
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for wife as a Christmas present and she absolutely hated it!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic Hair Dryer. We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Hair Dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shut down in 1 year Can’t fixed Never buying again
No, I would not recommend this to a friendProduct is not as per review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the high priced Dyson hair dryer from Best Buy store and not satisfied with product. When we try to return bestbuy store not talking it back because we didn’t buy insurance from them and dyson company not talking it back because we bought it from Lewisville Best Buy. End of the day we are not able to return this unsatisfied product and burned 400+ $
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Prince, this is Kelly with Dyson. I'm sorry to learn that you've been disappointed with your Dyson Supersonic™ Hair Dryer. While we find most problems may be resolved via simple, yet effective troubleshooting at home, this is certainly not the kind of experience we expect for any of our valued owners. Rest assured, we're keen to learn more about your experience and provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Service
- Pros mentioned:Weight
Great looking hair dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great looking hair dryer, that not only looks great, but it functions as good as it looks, it is lightweight and the different magnetic attachments make styling my hair a breeze.
I would recommend this to a friend Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. It isn't quiet or faster drying. Disappointed:(
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've found your experience with the Supersonic™ Hair Dryer to be so disappointing. We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Dyson Hair Dryer for my wife (XMAS 2019)! She loved it...up until 12/17/2020 when it died.. hardly worth the cash you put out for 12 months of service. Luckily I had purchased the "Product Replacement" warranty.. WOULD NOT PURCHASE AGAIN....SAVE YOUR CASH Scott M.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Scott, this is Kelly with Dyson. We're sorry to hear that you encountered an issue with your Dyson Supersonic. Dyson does back all new units from an authorized retailer with a free 2-year guarantee. Please consider emailing us directly at askdysonUS@dyson.com, and we will be happy to assist you further with this. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have short thin hair. I used the product like twice and on the third day it wouldn't turn on.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear of the difficulty with your Supersonic. Shutting off is uncommon unless the filter is clogged, being covered up during use or incorrect voltage.
We would value the opportunity to address your issue and want to ensure your Supersonic is working as intended. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Your kidding me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not cool, it seems someone returned this one and BB resold it to us on the website. Didn't even inspect it because it didn't work and had scratches. They did a return and gave us a new one but come on!! For a hair dryer that cost this much!!!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Thopp, this is Kelly with Dyson. We're sorry to learn of your experience with the purchase of your Dyson Supersonic. Machines should arrive to you, or be purchased in a still sealed box, that's never been opened. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Overall performance
Dyson?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok they make interesting good quality vacume but so do other companies for half the cost but a 400$ blow dryer all thix shows me is there is people ghat have more money than they know what to do with so they buy things like this because they can im sorry but this blows hot air just like any other dryer is it was made out of titanium and would last a lifetime i would buy but we make thingd yo break on purpose i csn only imagine if it was built for s one time purchase it would cost 5000$ and people would still buy it
No, I would not recommend this to a friend good for one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Nov 2018 and used until Mar 2020. A year and 4 month later, it stop working. It's not even powered on. No. 100% Not recommend. I paid $400 for this king of trash.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear you were so disappointed in your use with your Dyson Supersonic hair dryer. Have you taken the opportunity yet to reach out to us for support? I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support