Customer Ratings & Reviews
- Model:
- 386727-01
- SKU:
- 12807147
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional performance, noting that it significantly reduces drying time while offering impressive power without excessive heat. Users also appreciate the thoughtful design, ease of use, and the inclusion of useful attachments. While some individuals express concerns regarding the premium price point and the potential for hair damage, the overall sentiment remains highly positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really great on my hair. easy to use and attachments work wonders.
I would recommend this to a friend - Pros mentioned:Drying time
Beyond amazing!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I am out numbered by females in my house I also had them weigh in on the Dyson hair dryer. Overwhelmingly everyone was in awe of how well this device worked. It is the better/best mouse trap of hair dryers. Not only does it your hair faster it doesn't singe it in the process of fill the room up with massive amounts of heat. Something that will be nice in the summer. Straightening and curling were unbelievably simple and the controls are placed so that you can make adjustments by touch. When you do make a change it is instant! This would also be a good traveler as it is solid but not overly bulky or heavy.
I would recommend this to a friend - Pros mentioned:Drying time, Weight
Great product worth money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, my wife loved, Lite . easy to hold. dry hair well
I would recommend this to a friend Not as great as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This hairdryer seemed to dry my hair out after using it for about a week. I decided it was worth the high cost and sent it back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Hamk, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Drying time
Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Dyson! My hair is soft and shiny, it takes me 10 min to blow dry my hair.
I would recommend this to a friend Great until it overheats!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to dry half my hair and it over heated so I had to wait for it to cool off to finish. Returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Marissa, this is Kelly with Dyson. Thanks for letting us know about this. I'm sorry this has happened. If you have any questions or concerns that we can help to address, regarding your experience with your Dyson Supersonic™ hair dryer, please do not hesitate to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dead!!! Out of 2 year warranty lost 399 dollars!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called Dyson they told it was outside the 2 year warranty, not Paying 400 every two years! Not buying any Dyson products!
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this hair dryer after doing some extensive research. Unfortunately all the negative reviews that I had read showed to be true. Definitely not worth the money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear you are less than satisfied with the hair dryer and would value the opportunity to learn more about your concerns. Comments from consumers who use our products and services over time are very valuable to the development of future products. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Broke after 3 uses.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after 3 uses. Tried multiple outlets and resetting the unit as well as cleaning the filter. Very disappointed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Tyler, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. It's certainly unusual to hear that your Supersonic stopped working, after just a handful of uses. this is certainly not the experience we would expect nor want for you to have.
We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
NO European conversion to volt 220V
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible; a product SO EXPENSIVE without a electric convertion for European electric outlets 220v
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We can confirm that the Supersonic™ hair dryer is not a universal voltage appliance. Like the majority of other Dyson machines, the Supersonic™ is only intended for use within the country where it was purchased. We don't suggest using an adaptor or converter as this can damage your dryer. If you still have questions or concerns, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off after a couple seconds. We are returning this item and are very disappointed, especially considering the price.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jesse. Thank you for taking the time to provide a review on the Supersonic. The Supersonic hair dryer features a filter and air intake at the base of the handle. If the filter is clogged or the air intake is covered, such as by your hand, during use, this will cause the machine to shut off to prevent over heating.
We understand that you may have already returned the hair dryer, however, we would value the opportunity to assist as well as learn more about your experience. Please contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Buy something different!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this dyson. But it constantly stops working after 5 min , its not acceptable for this price!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Ana, this is Kelly with Dyson. The problem you are describing with your Dyson Supersonic shutting off after just 5 minutes of use sounds very usual. We would certainly not expect your machine to shut off without the power button being engaged. One tip I can recommend would be ensuring the filter inlet area is not covered by your hand while using Dyson Supersonic, as well as that the filter remain clean through regular routine maintenance. Please also note that, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson does back your machine with a free 2-year guarantee. We're always keen to assist if needed and would value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Horrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They glorified. this product for no reason at all it is horrible it leaves the hair very dry and mine broke twice I had to return it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Gucci77,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustrations you've had with your Dyson Supersonic™ hair dryer. Our Supersonic is designed with the technology that minimal hair product is needed. If excess product (for example, hair spray, heat protectant, etc.) is used, it can create a straw-like texture, so should this happen, we recommend using less-or-no product.
When purchased from an authorized retailer, the Supersonic has a 2-year warranty, and our experts are always on standby by email, phone and live chat to assist with any issues you may face.
We hope you reconsider Dyson products in the future.
Best Wishes,
Miella
Dyson Customer Support
Better than I expected
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to admit at first i thought that this dryer was just a product of Dyson hype and you were spending a lot of money for just a name. But after using it for a while I would have to say I was wrong. This really is the best hair dryer i have ever used. There are three speed and heat settings and those work wonderfully. If I had any gripe about it it may be that the lowest airflow setting is still just a little too much air when i want very low airspeed but more heat. As far as heat goes this thing is perfect. I also like the attachments that are provided as they clip on magnetically and don't feel flimsy or like they are going to fall off.
I would recommend this to a friendIMHO… MEH cool design but next
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IMHO this has been a disappointment… intriguing design but better off with any other hairdryer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kupua, this is Kelly with Dyson. We're sorry to hear that you're found the Dyson Supersonic Hair Dryer to be so disappointing in your use. While we're not certain from the review if you've experienced some type of issue, or are just not satisfied with the overall performance, we'd value the opportunity to learn more, and provide you with further assistance. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Noise level
Best hair dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this hair dryer! Dries my hair so fast. It is quiet.
I would recommend this to a friend Dyson hair dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t love it .. not enough force to dry really long thick hair. Not using it anymore. In a drawer.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a better experience with your Dyson Supersonic hair dryer. If you're finding that the dryer doesn't feel powerful enough, it could be that the dryer isn't being held close enough to your head.
When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting using either your hand, a paddle brush or roll brush to control the movement of your hair.
We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
最差的品牌
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.没见过这么差的品牌，价钱够贵，但是一点诚意都没有。换了3个都是新包装开箱后有划痕，看看松下的包装别说里面划痕掉漆，连指纹都没有。
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Leon, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Not happy with it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has over dried my hair even on the medium setting. If it wasn't for the 15 day return policy on Best Buy products I would have returned it.
No, I would not recommend this to a friendIt was too hot and too heavy and no cooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It ran too hot and the cooling didn't work. It was too heavy and bulky. Didn't see any difference in drying hair and not worth the cost.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic Hair Dryer. I am sorry to hear you are less than satisfied with the hair dryer. The Supersonic has intelligent heat control to prevent heat damage. The cold shot button immediately deactivates the heating elements for cooler air to set your hair after styling.
We would value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support